• The Microsoft Solutions Architect provides senior consultative services and project scoping, implementation, and technical remediation work for Professional Services clients • Designing, implementing, and remedying complex solutions across a broad range of technologies, including the full suite of Microsoft Modern Workplace • Providing highly visible project work and consultation for Managed Solution’s professional services clients, aligning solutions with complex business objectives and security, compliance, and availability needs • Meeting with clients to identify technical requirements; designing and presenting solutions in presales meetings • Providing architecture, consulting, project implementation, and high-level troubleshooting • Leveraging subject matter expertise across specialization areas, including Cloud Migration, Servers, Storage + Power, Active Directory, Networking, and Exchange/Messaging

• Lead discovery sessions with customer executives and stakeholders to understand business needs and priorities. • Design and deliver presentations, demos, and solution concepts that align InGenius and Panviva capabilities with Prospect outcomes. • Clearly articulate InGenius and Panviva differentiation and advantages, ensuring customer confidence. • Lead pilots and Proof of Concepts (PoCs), providing technical guidance and ensuring successful outcomes. • Act as an industry thought leader, shaping solution narratives with deep customer and market insights. • Represent Upland at events, webinars, and executive briefings, showcasing innovation and value. • Support pipeline generation through solution workshops, proposals, and RFP responses. • Collaborate with product, engineering, and partner teams to influence roadmap and deliver customer impact. • Mentor junior SCs and contribute to the SC community at Upland, fostering an inclusive, learning-first culture.

• Design and develop cutting-edge financial solutions that resolve customer business challenges. • Integrate new platform features and functionalities that improve user experience and reduce customer time to value. • Provide technical support, lead training sessions and workshops, and develop comprehensive documentation to empower internal teams and customers. • Direct key workstreams, ensuring the timely delivery of solutions that align with business objectives. • Conduct unit testing to validate that solutions meet quality and functionality requirements. • Prepare and deliver presentations at global conferences to showcase new solutions and platform functionality.

• Write, review, and debug transform scripts that modify storefront responses at the edge, ensuring correctness across device types, locales, and customer groups • Actively monitor customer trials and react to issues or anomalies fast, whether that’s a code change, or an internal escalation — speed of solution is key • Use browser DevTools, Honeycomb, and Nostra's internal APIs to diagnose caching anomalies, TTFB regressions, and personalization conflicts in production environments • Own the technical relationship with a portfolio of merchant accounts — acting as the primary engineering point of contact for escalations • Build internal tooling, documentation, and playbooks that scale the team's ability to onboard and support customers faster • Surface product feedback from the field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape the roadmap