• Lead discovery sessions with customer executives and stakeholders to understand business needs and priorities. • Design and deliver presentations, demos, and solution concepts that align InGenius and Panviva capabilities with Prospect outcomes. • Clearly articulate InGenius and Panviva differentiation and advantages, ensuring customer confidence. • Lead pilots and Proof of Concepts (PoCs), providing technical guidance and ensuring successful outcomes. • Act as an industry thought leader, shaping solution narratives with deep customer and market insights. • Represent Upland at events, webinars, and executive briefings, showcasing innovation and value. • Support pipeline generation through solution workshops, proposals, and RFP responses. • Collaborate with product, engineering, and partner teams to influence roadmap and deliver customer impact. • Mentor junior SCs and contribute to the SC community at Upland, fostering an inclusive, learning-first culture.

• Design and develop cutting-edge financial solutions that resolve customer business challenges. • Integrate new platform features and functionalities that improve user experience and reduce customer time to value. • Provide technical support, lead training sessions and workshops, and develop comprehensive documentation to empower internal teams and customers. • Direct key workstreams, ensuring the timely delivery of solutions that align with business objectives. • Conduct unit testing to validate that solutions meet quality and functionality requirements. • Prepare and deliver presentations at global conferences to showcase new solutions and platform functionality.

• Write, review, and debug transform scripts that modify storefront responses at the edge, ensuring correctness across device types, locales, and customer groups • Actively monitor customer trials and react to issues or anomalies fast, whether that’s a code change, or an internal escalation — speed of solution is key • Use browser DevTools, Honeycomb, and Nostra's internal APIs to diagnose caching anomalies, TTFB regressions, and personalization conflicts in production environments • Own the technical relationship with a portfolio of merchant accounts — acting as the primary engineering point of contact for escalations • Build internal tooling, documentation, and playbooks that scale the team's ability to onboard and support customers faster • Surface product feedback from the field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape the roadmap

• The AI Solutions Consultant is a senior, client-facing AI Subject Matter Expert (SME) responsible for influencing artificial intelligence strategy and technology decisions throughout the sales lifecycle • Serving as a trusted advisor, this role partners closely with Sales Executives once discovery is initiated, bringing deep AI expertise to validate requirements, shape solutions, and articulate business-aligned AI strategies • This role plays a critical part in translating AI capabilities into measurable business outcomes • Leverage deep AI expertise to validate client requirements, design tailored AI and machine learning solutions, and address technical objections, directly contributing to higher sales win rates • Act as a proactive AI subject matter expert supporting sales executives during discovery, solution design, and validation, accelerating deal cycles and improving buyer confidence • Architect and position AI solutions across use cases such as intelligent automation, predictive analytics, generative AI, conversational AI, and decision support systems • Clearly articulate AI value propositions by translating complex technical concepts (models, data pipelines, GenAI architectures) into business outcomes such as efficiency, revenue growth, cost reduction, and competitive advantage • Guide customers on AI readiness, including data strategy, governance, security, privacy, and ethical AI considerations • Collaborate with internal product, engineering, and delivery teams to refine AI offerings, ensure accurate positioning, and provide strategic input into AI service roadmaps • Represent Thrive externally at industry events, webinars, and client-facing initiatives, establishing credibility and thought leadership in AI and emerging technologies • Mentor and enable sales and technical teams on AI positioning, messaging, and best practices to strengthen internal expertise and drive deal success