• Coordinating internal trouble tickets with engineers while maintaining open and timely communications with both the end user and technical team as they seek resolutions for complex issues. • Act as a liaison between Help Desk and System Engineers; • Answering Help Desk calls; • Responding to ATHD-AESMP tickets • Processing Training Request; • Perform Monthly and ADHOC report formatting.

• You will own the corporate IT and security function end-to-end: the infrastructure that the company works on every day, the identity layer that protects our customer and company data, and the SOC 2 program that our enterprise hotel customers expect us to run cleanly. • You will manage one IT Engineer and partner closely with Engineering, Security, and People Ops. • The role suits someone who has already owned an IT and security function at a company of similar scale and is looking to do it again. • You will report to the Director of FP&A, who runs IT alongside Finance and Business Operations. • Your manager is technically fluent and owns IT's budget and executive representation, but the IT roadmap, technical direction, and operating model are yours to define. • You start with one IT Engineer and a defined headcount path as the company scales. • People management is a stated part of the role, not a side responsibility. • You are the senior IT decision-maker at the company. SOC 2, identity, endpoint, vendor strategy, automation — your call, your roadmap.

Role Description At GRID Alternatives, the Residential Permit Specialist provides an outstanding chance to create a significant impact for clients. This role is essential in coordinating and tracking the permitting process for residential photovoltaic (PV) solar and/or energy storage projects. As the primary owner of permit applications from build completion through permit issuance, you will ensure our projects move efficiently and compliantly towards installation and interconnection. You will thrive in this position if you are diligent, organized, and skilled at handling multiple jurisdictions with different permitting rules. Your work will be critical to our mission of delivering clean, renewable energy to communities. You will collaborate closely with our Build, Construction, and Operations teams, along with local Authorities Having Jurisdiction (AHJs). What you will be doing (essential responsibilities): - Prepare, submit, and track permit applications for residential PV (and solar-plus-storage, when applicable) systems in accordance with established procedures and SOPs. - Review residential solar build packages and plan sets for completeness, accuracy, and permit readiness prior to submission. - Maintain continuous communication with AHJs regarding permit issuance, addressing comments, correction notices, and revision requests. - Verify permit approvals, conditions, and inspection outcomes prior to project closeout. - Serve as the primary point of contact between internal teams (Build, Construction, and Operations) and external agencies (building departments, inspectors, utilities) related to permitting. - Clearly communicate permit status, timelines, and issues to internal collaborators. - Advance permitting challenges or jurisdiction-specific issues as needed to ensure timely resolution. - Assist and support the Build department with all other duties as needed and assigned. - Accurately track permit submissions, approvals, inspections, and statuses in Salesforce and other project tracking tools. - Maintain organized digital project records. - Assist with updating and maintaining permitting resources, SOPs, and AHJ-specific documentation and requirements. - Support the development and maintenance of jurisdictional permitting knowledge, including fees, turnaround times, and submission preferences. Qualifications - 1+ year of experience in solar permitting, construction administration, or project coordination (residential experience strongly preferred). - Familiarity with residential PV system components and basic electrical concepts. - Experience working with municipal permitting departments and inspection processes. - Strong attention to detail and ability to handle multiple permits simultaneously. - Proficiency with Google Drive and Microsoft Office. - Strong organizational and time-management skills. - Clear and professional written and verbal communication. - Ability to work independently while collaborating across departments. - Problem-solving approach passionate about process improvement. - Dedication to safety, quality, sustainability, and environmental justice. Requirements - Experience permitting residential solar PV or solar-plus-storage systems. - Experience dealing directly with AHJ officials and inspectors. - Experience with PV modeling and resource analysis tools (e.g., HelioScope, Aurora) and/or drafting platforms (e.g., AutoCAD, Sketchup). - Familiarity with CRM and project tracking systems (e.g., Salesforce) and document management guidelines. - NABCEP certification (or Associate) and/or OSHA 10 (or equivalent safety training). - Bilingual English / Spanish (or other languages relevant to service territory). Benefits - Medical, Dental, Vision/Eye Care insurance. - 5 weeks paid time off (PTO). - 13 paid holidays. - Commuter Checks. - 403b Retirement Plan. - Employee Assistance Program (EAP). - Flexible Spending Account (FSA). - Health Savings Account (HSA). - STD, LTD, and AD&D insurance.

Title: IT Manager Senior ATS (I&O) Location: Grove Campus time type Full time Remote job requisition id JR103685 Job Description: JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? - Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. - Value and Innovation : Work in an environment where employees are valued and innovation thrives. - Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. - Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. - Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. - Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. - Career Growth: Advance your skills and expertise with professional development and leadership opportunities. - Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. About the Department: The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Job Description: IT Manager Senior Purpose: Under general direction, directs and leads the delivery of core services; and enterprise wide or complex Information Technology (IT) service(s) to meet budget, technology, strategic, and business goals. Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Determines the goals and continuity of program service within broad outlines - Develops strategies, direction and priorities for service delivery - Develops standards, frameworks, governance - Manages enterprise program areas, supervises supervisors and coordinates with other managers - Manages the support of corporate services - Monitors, prepares and presents reports, budgets, and performance measures - Governs and manages complex enterprise technology projects - Prepares and evaluates Request for Proposals - Participates and manages enterprise contracts - Participates with other City departments, project teams and agencies to ensure compliance with City of Austin personnel, security and department policies and standards Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, recognition, evaluation, counseling, and recommendation for dismissal, succession planning Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of principles and processes for providing customer service and user services - Knowledge in analyzing information and evaluating results to choose the best solution and solve problems and to communicate information and ideas - Knowledge of business and enterprise management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources - Knowledge of City of Austin (COA) budget processes - Knowledge of COA ordinances, administrative rules, and regulations affecting department operations and personnel matters - Knowledge of current complex and enterprise IT systems and data systems technology, security, operations, and practices - Skill in organizing complex work of larger groups effectively and efficiently - Skill in understanding the organization and operation of the City and department as necessary - Skill in conducting hardware and software evaluations, performing selection and acquisition functions - Skill in enterprise vendor management and development of collaborative relationships - Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance - Ability to consider the relative costs and benefits of potential actions, and to determine how money will be spent to get the work done, and accounting for these expenditures - Ability to read and interpret standard accounting and financial reports - Ability to conduct research and analyze and interpret research findings - Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations - Ability to communicate effectively, both orally and in writing - Ability to adhere to required compliance to all change management policies and procedures. - Ability to adhere to required compliance to all information security policies and procedures. Minimum Qualifications: - Graduation with a bachelor’s degree from an accredited college or university with major course work in a field related to the job plus three (3) years of related experience, including two (2) years supervisory experience. - Experience may substitute for education up to four (4) years - Master’s Degree in a related field may substitute for two (2) years of experience Preferred Qualifications: - Experience working in IT Infrastructure and Operations, overseeing services, platforms, and operational, as well as the tools, frameworks, and methodologies used to support and improve those services. - Experience leading technical teams, motivating staff, building team capability, and guiding teams through organizational and technology changes in a fast-paced IT operations environment. Licenses and Certifications Required: none Pay Range: $112,600.00 - $151,935.00 Notes to Candidate: Overview of the Position: This position will provide strategic and operational leadership for key services within the Infrastructure and Operations division, with a focus on endpoint management, field support services, and technology governance and resilience. The IT Manager Senior will develop and implement operational standards, lead staff, manage budgets, improve service delivery, and collaborate with departmental and citywide technology partners to advance organizational goals. The position ensures that IT services are customer-centric, secure, resilient, and aligned with enterprise policies, technology architecture, and strategic objectives. The ideal candidate will possess technical expertise in device lifecycle management, solid understanding of IT governance, policy development, and compliance frameworks. The candidate will demonstrate exceptional leadership, the ability to drive modernization and process improvement, and strong customer-service skills suited to both technical and non‑technical audiences. They should also excel in crisis response, prioritization, and cross‑department collaboration to support a resilient and high‑performing IT environment. These two positions (PCN#108012 and PCN#107081) will require Criminal Justice Information Services (CJIS) and Financial Background Investigation (CBI). Standard Business hours. Must reside in the state of Texas. This position is primarily remote; however, may require onsite presence as operational needs require. Second round interviews will be conducted in person, and an assessment will be required. Pay Range: $112,600.00 - $151,935.00 Critical Employee Designation: This position has been designated as Critical Employee position. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Use of AI is strictly prohibited to respond to the application and during the interview process. All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person. Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Benefits Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.