- In accordance with IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions. - Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. - Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details for a general understanding, and distinguish user requests. - Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision between usability and performance needs. - Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them.

IT Business Analyst - Journey Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is looking for their newest IT Business Analyst on the Division of Information Technology (DIT) Business Services team. As a Business Analyst within DIT, you will support the accurate and timely delivery of the software requirement specification artifacts that document new or modified system requirements including business, user, functional and non-functional requirements. You will support and provide problem resolution for the Automated Client Eligibility System (ACES) and its associated applications, databases, and projects. These systems include: eJAS, Washington Connection, Benefit Verification System, and the Eligibility Service. As a new Business Analyst, you will use your knowledge of the ACES system functionality, business analysis, the Software Development Lifecycle (SDLC), IT project management and State and Federal statutes, policies, and regulations for cash, food, and medical public assistance programs. You will provide quality assurance, troubleshooting, and problem resolution for the applications supported by DIT. You will also lead efforts to facilitate automated solutions for complex business needs and problems and apply your project management skills and leadership for large-scale projects. A hybrid telework schedule will be considered for this role. Some of What You'll Do: - Plan, analyze and develop business, functional and non-functional system requirements for new application development and enhancements of ACES, eJAS, Washington Connection, and the Benefit Verification System. - Using your expert knowledge of the systems, gather and extract details about the core business processes, the data needed for those processes, the business rules, and the external entities that interface with the systems. - Analyze systems functionality to determine the current operational environment. - Analyze requested changes compared to the stated business objectives. - Develop requirements for mission critical systems such as ACES based on business needs. - Promote alternative solutions and making recommendations. - Facilitate the system requirements and system design approval process. - Support, maintain and enhance existing organization wide, high risk and impact, mission critical applications. - Lead and direct business meetings. - Act as a liaison to other organizational offices on behalf of Division of Information Technology (DIT); represent the needs and concerns, on behalf of DIT in such areas as cash, food and medical program policy, automation, and planning. - Lead work sessions with users, business partners, programmers, system architects, system test staff, and customer support staff to solve complex problems. What we're looking for: Bachelor's Degree AND Four years of professional experience using ACES, eJAS, and Washington Connection to determine and maintain eligibility for public assistance programs. This experience should include consulting with others on the use of ACES, eJAS, and Washington Connection, analyzing ACES, eJAS, Washington Connection functionality issues, or providing support to other users of the software; 2 years hands-on experience utilizing eJAS may substitute for the ACES experience. AND/OR One year of concurrent experience working as a Quality Assurance Analyst or Application Support Analyst using ACES, Washington Connection, or eJAS analyzing ACES, eJAS and Washington Connection issues. Note: Additional equivalent professional experience may substitute for the degree. Preferred knowledge, skills, and abilities: - Expert knowledge of public assistance programs administered by DSHS. - Projects successfully managed & completed using industry standard project management principles and practices. - Management of the systems development lifecycle (SDLC) and methodologies. - Industry standards and practices for gathering and developing business, user, functional, and non-functional system requirements. Questions about this opportunity? Please contact vincent.hamilton@dshs.wa.gov and reference project number 03522. Interested? Apply now. The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Role Description We're looking for an IT Business Analyst with experience in the Aviation industry to provide support for a portfolio of technical projects from start to finish. - Produce clear, detailed project scoping and design documentation in accordance with IT policies and processes. - Elicit and develop clear, traceable requirements using various methods such as: - Interviews - Document analysis - Requirements workshops - Surveys - Site visits - Business process descriptions - Use cases - Scenarios - Business analysis - Task and workflow analysis - Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details for a general understanding. - Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision between usability and performance needs. - Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs. - Previous experience as an IT Business Analyst and has contributed to software development lifecycles. - Effective communication & documentation skills, particularly for software projects. - Ability to interact professionally with diverse stakeholders at all levels of the organization. - Analytical and basic project management skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements. - Ability to quickly understand complex, detailed processes & summarize them. Qualifications - Previous experience as an IT Business Analyst. - Contributed to software development lifecycles. - Effective communication & documentation skills. - Ability to interact professionally with diverse stakeholders. - Analytical and basic project management skills. - Ability to understand complex processes. Requirements - Experience in the Aviation industry. - Proficiency in eliciting and developing requirements. - Experience collaborating with technical teams. - Ability to evaluate and reconcile information from multiple sources. Benefits - Competitive salary. - Health and wellness programs. - Opportunities for professional development.

Title: Senior Revenue Insights Analyst Location: US ShiftType: Regular Full-Time Job Description: HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com Location: Remote What you’ll do: Working in Revenue Operations, the Senior Revenue Insights Analyst will be responsible for delivering accurate, timely, and scalable revenue reporting that enables leadership to monitor performance, manage risk, and drive predictable growth. This role focuses on building trusted reports and dashboards, standardizing revenue metrics, and ensuring data consistency across business units. The analyst partners closely with RevOps, Sales Ops, and Business Intelligence teams to support operational and executive reporting needs. Primary duties: - Revenue Reporting & Dashboards - Build, maintain, and enhance recurring reports and dashboards for pipeline, bookings, renewals, churn, and expansion - Own standard reporting packages for weekly, monthly, and quarterly business reviews - Ensure reports align to approved metric definitions and leadership expectations - Measurement and presentation of key performance indicators relative to budgets and forecasts - Salesforce Reporting & Data Management - Develop Salesforce reports and Salesforce Analytics assets to support performance tracking - Manage report logic, filters, and groupings to ensure consistency and accuracy - Support ad hoc reporting requests from RevOps, Sales, and Finance partners - Performance & Operational Support - Support reporting on sales productivity, quota attainment, pipeline coverage, deal stages, win/loss, and sales activity - Track trends in pipeline health, conversion rates, and deal velocity - Assist in identifying data gaps, anomalies, and reporting risks - Assist in territory planning and go-to-market planning - Data Quality & Governance - Monitor pipeline hygiene, data completeness, and reporting accuracy - Partner with Sales Ops and Systems teams to improve data standards and enforcement - Document reporting logic, definitions, and refresh cadences - Business Partnership - Serve as a trusted reporting partner to RevOps leaders and cross‑functional stakeholders - Translate business questions into clear, usable reporting solutions - Respond quickly and accurately to time‑sensitive requests Other Accountabilities: - Coordinate data reporting across business units and functional areas - Utilization of AI/automation/ process improvement of to improve efficiency of reporting - Development of new measurement reporting - Serve as backup for other team members for work duties What you’ll need: - Minimum 4 years of experience in financial analyst or management consulting role. - Bachelor’s degree, preferably in business, finance, accounting, economics or other data-based subject. - Expertise in Excel (pivot tables, xlookups, sumifs, etc.), PowerPoint, Salesforce.com and other BI & reporting tools. - Experience in: - Data analysis - Financial analysis and reporting - Developing professional presentations - Superior written and verbal communication skills - Ability to organize complex information in a concise and user-friendly way - Has time management skills and managing deadlines of multiple projects with varying completion dates - Strong interpersonal skill to collaborate with individuals across the organization and at different levels - Detail oriented Preferred: - Previous financial analysis or management consulting experience - Experience using AI to improve reporting efficiency - MBA Benefits and Salary Range: Salary Range - $80,000 to $84,000. Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate’s skills, experience, education, and location. Our Culture and Benefits - https://careers.hmhco.com/culture_benefits We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed. #LI-HW1 HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify. Job Segment: Management Consulting, Business Process, Curriculum, MBA, Education, Management