• Conduct quality control audits; evaluate loans utilizing the system of record and all available documentation; ensure compliance to federal, state, investor and/or client guidelines in a timely manner. • Conduct sustainability testing and compliance monitoring. Analyze results to identify gaps and work with various departments for resolution. Provide monthly summary and reporting to management. • Establish and maintain open lines of communication with various departments and levels of management within the organization and act as point of contact for internal and external resources. • Research issues and questions leveraging all available tools, including, ALLRegs, Agency/Investor guidance such as Handbooks, internal policies and procedures, contacting subject matter experts, law firms, county offices, and supporting vendors to obtain necessary information for resolution. • Report systemic issues and process gaps and breakdowns. Track, resolve, and ensure appropriate actions are taken to log findings in the appropriate system, notating detailed explanation of the issue and resolution. • Develop and/or update quality control guidelines and documentation as necessary to comply with changes to internal policies and procedures, and federal, state, investor, and/or client guidelines. • Assist Management in completing quality reviews for junior team members, preparing reports, special projects. Under supervision, assist with implementation of departmental projects or initiatives and attend department meetings and project planning sessions and handle issues and escalations as needed. • Monitor regulatory updates as published to determine impacts to Quality Control and make recommendations on necessary updates to processes and questionnaires. Review monthly questionnaire updates and make recommendations on implementation. • Assist with the Quality Control team’s cross-training activities to ensure adequate coverage for all functions. • All other duties as assigned.

Role Description Northwestern Medicine has an exciting opportunity for either a Physician Assistant or Nurse Practitioner to work in our Behavioral Health/Psychiatry department. The APP will support the full addictions continuum of care with an average of 15 patients per week. Clinical responsibilities include: - Residential, PHP, IOP, and ambulatory clinic visits - Provider availability required for patient intake assessments Schedule: Monday-Friday, 1st shift with flexible hours. The majority of patient care is provided in person, with remote visits available when clinically appropriate. Holiday coverage may be required depending on the call schedule. Rotating weekend call. Essential Functions: - Demonstrates clinical expertise and expanded knowledge through patient care activities which may include diagnosis and management of a wide range of health problems. - Responsible for health outcome of an assigned patient population. - Confers with collaborating physician and other health professionals in area of clinical expertise. - Develops appropriate educational systems for patients, families and staff in areas of expertise. - Mentors graduate students in aspects of advanced practice and patient care. - Actively participates in quality improvement and/or research pertinent to area of expertise. Responsibilities: - Conducts comprehensive appraisals of patients' health status by taking health histories and performing physical examinations in clinical area. - Provides direct clinical care to patients. - Prescribes/orders medications, therapies; orders/interprets laboratory tests, x-rays and procedures according to clinical privileges. - Evaluates patients to determine their need for further health care. - Provides comprehensive teaching to patients and families. - Documents in the medical record all care and education provided and/or procedures performed for which the Licensed Advanced Practice Provider is responsible. - Refers to other disciplines as appropriate. - Consultant to other disciplines in areas of expertise. - Integrates research based knowledge and clinical expertise in decision making. - Exemplifies a professional image in appearance, manner and presentation. - Advocate for patients, families, coworkers, and the community. - Maintains certifications and continuing education as required for licensure and privileging. - Serves as a patient advocate and role model for "Patients First". - Participates in unit/departmental/divisional or hospital committees/task forces as appropriate. - Provides comprehensive teaching strategies for patients and their families. - Develops and participates in programs to meet continuing education needs of staff. - Serves as a role model and preceptor to students. - Provides formal education to both internal and external groups pertinent to area of specialty. - Participates in quality improvement and/or research initiatives for specific patient population as appropriate. Qualifications - Master’s degree from an accredited school/college of nursing OR master's degree from an accredited Physician Assistant Program. - Current license as a Registered Nurse in the State of Illinois. - Current license as an Advanced Practice Registered Nurse in the State of Illinois. - Certification as an Advanced Practice Registered Nurse by a national certifying body as approved by the Illinois Department of Regulation APRN Board. - OR Master’s degree from an accredited Physician Assistant Program/Current license as a Physician Assistant in the State of Illinois. - Privileged and credentialed through the Medical Staff Office (MSO). - Basic Life Support for Healthcare Providers (issued by the American Heart Association) certification. - Advanced Cardiovascular Life Support (ACLS) certification required as specified by department. - Controlled substance license and DEA registration required as specified by the department. - Experience in Addiction Medicine (preferred). Benefits - Wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being. - Protection for unexpected life events. Additional Information - Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. - Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. - Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

• Submit fully documented customer issues into a ticket management system • Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue • Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle • Understand and assist with all internal and external escalations • Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

• Review and assess credit limits for existing customers on a recurring basis • Analyze payment behavior, financial data, and credit risk exposure • Collaborate with internal teams to review and respond to business credit requests • Recommend adjustments to credit terms in alignment with risk policies • Conduct trade and bank reference checks for customer accounts • Document credit reviews and decisions clearly and consistently • Support credit-related inquiries from internal and external stakeholders