Role Description We are a rapidly expanding non-medical homecare company and have been in the industry for over 20 years, currently operating in Pennsylvania, New York, Ohio, Missouri, Georgia, New Jersey, Indiana, and Michigan. As the company continues to expand within the country, we are looking to hire a Regional Assistant Administrator to assist our Regional Administrator. We are looking for a highly motivated and entrepreneurial person who has experience with Medicaid homecare and has had experience in home care management (not as a caregiver). The right candidate will need to have knowledge and experience of working with home care agencies within the states of Pennsylvania, Ohio, Michigan, or Indiana. This position will report to the owners as well as the Regional Administrator. Qualifications - High school diploma; bachelor’s degree preferred - At least 3-4 years of experience working in a homecare agency with a focus on management - Strong understanding of Medicaid homecare, including state licensing and regulatory guidelines, and agency initiation/expansion Requirements - Must have a valid driver’s license and car - Be comfortable with traveling to various states where our offices are located - Proficient in Microsoft Office Outlook, Word, Excel, and PowerPoint - Proficient in Zoom meeting application - Tech savvy, with the ability to easily pick up new technologies Benefits - Paid Time Off - Health Insurance

Role Description The Systems Support Administrator will be responsible for managing all aspects of software and platform administration in a fully remote, distributed environment. This role will be the primary point of contact for all end user support and liaise with Corporate IT Security and Global Help Desk resources to ensure ListEngage employees have access and appropriate use of necessary tools and software services. The Support Administrator will also be responsible for security policy compliance and change management within the organization. Duties & Responsibilities - Support onboarding of new hires for software and hardware provisioning - Maintain corporate software configuration in accordance with security policy standards - Manage corporate licensing agreements for cloud-based software systems and platforms as well as client applications - Conduct periodic audits of all licensing to ensure compliance with user access and permissions standards - Maintain inventory of all hardware and software assets - Support due diligence for new software evaluation and implementation - Review software release notes to provide corporate communications around change management for feature updates and enhancements to security standards - Identify areas for improvement to enhance end user experience and efficiency - Provide end user support for hardware and software issues - Interface with platform support and Global Help Desk resources to troubleshoot and resolve issues for end users - Support client risk assessment response process - Maintain updated user guides and documentation within the Knowledge Base Qualifications - 3+ years experience of corporate IT systems support, administration or related functions - Bachelor’s of Computer Science, or related discipline, preferred - Exposure to large enterprise IT workflows and approval processes - Experience working in a global delivery model - Strong background in Google Workspace (GWS) environments, MS O365 systems, and Slack - Experience with Salesforce CRM and other Salesforce products is a plus - Having exposure to systems integration in a large corporate environment is highly valued Knowledge, Skills and Abilities - Strong organizational, consulting, interpersonal and communication skills - Excellent logical reasoning, problem solving and analytical skills - High attention to detail and comfortable working in ambiguous environments - Ability to work independently and collaboratively in a remote team environment Benefits - Competitive salary and performance-based incentives - Comprehensive benefits package, including health, dental, and vision insurance - Opportunities for professional development and career growth - A collaborative and inclusive work environment Why You Should Join Us - 100% CEO approval on Glassdoor - Small but mighty team of ~150 Engagers - Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It - Currently 100% remote work arrangements

• Supporting a team in operational service delivery in accordance with business policies and procedures. • Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met. • Mentoring and identifying training needs to ensure staff achieve their full potential. • Working towards overall goals of the team in line with procedural and Service Level requirements. • Providing optimum levels of customer service to clients in terms of quality cost and time. • Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery. • Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies. • Supporting and assisting the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.

Role Description Supervises their own team of adjusters plus some number of other supervisors based on individual branch needs. - With minimal direction, actively drives adjuster hiring and training. - Actively coordinates assigned adjusters workloads and performance, as well as that for assigned supervisors. - Drives compliance and best practice reporting. - Demonstrates a detailed understanding of corporate policies and procedures. - Uses various metric driven tools such as FOCUS, the Managers Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues. - Takes ownership to resolve such issues. - Defines team goals and communicates team goals. - Motivates people to perform at the highest level. - Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which claims are being handled. - Communicates with clients, carriers and brokers in a professional, positive and proactive manner. - Works collaboratively with all internal departments. Qualifications - High school diploma and 12 years related claim experience required. - At least 3 years of supervisor experience required. - Appropriately licensed and/or certified in all states in which claims are being handled. - Knowledge of all team member related functions. Requirements - Bachelor's degree preferred. - Requires exceptional analytical and problem solving skills. - Ensures flawless and consistent execution of client service instructions and performance guarantees. - Ability to actively review work of others via file reviews; identify mentoring opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...