Role Description The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization. - Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. - Onboard new districts by leading their project kickoff, data integration, and training sessions. - Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. - Build and maintain director and executive level relationships at each of your districts. - Facilitate renewal process (quote, verbal approval, signature) for your districts. - Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. - Continuously define, document problems and challenges faced by our districts. - Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. Qualifications - 3+ Years Professional Experience - 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry) - Strong ability to multi-task and manage a large book of business - Experience or Ability to work in a remote environment. - Strong interpersonal skills - Project management skills (understand task dependencies/sequence and manage of tasks) - Positive attitude - you can stay optimistic in high stress situations - Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. - Ability to close renewal and multi-thread to discover expansion opportunities. - Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required - Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. Benefits - 100% health care coverage for Employee - 401K with company matching - Dental & Vision - Parental Leave - Subsidized gym membership - Remote work stipend - Annual team offsite

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication • Inquiries can be regarding contract benefits, eligibility, coverage and plan changes, payments, claims, prior authorization, appeals, and complaints • Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements • Work with peers, other departments, and leadership to find appropriate solutions to problems • Perform assigned job-related duties as required, including any special projects

• This role is focused on helping Seeq’s global Technical Support organization scale its effectiveness, efficiency, and quality. • You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base. • Build operations intelligence workflows that help Seeq’s Technical Support team act earlier, faster, and with better judgment. • Work closely with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to understand how support works across regions, time zones, and escalation paths, then turn those insights into systems that improve the operation. • Design and implement workflows that reduce manual effort, improve consistency, and accelerate high-value support work across ticket triage, routing, knowledge retrieval, escalation preparation, case summarization, data gathering, and root-cause-oriented investigation. • Translate operational data into actionable intelligence, including support tickets, product usage context, case metadata, response patterns, escalation signals, and internal knowledge sources, delivering the right insights to the right people at the right time. • Help shape how Seeq operates in an AI-assisted world by creating systems, prompts, tooling, documentation, and conventions that make support workflows easier to execute correctly and easier to improve over time.

• Answering inquiries from patients regarding account charges, insurance payments and balances due. • Performing a variety of clerical duties such as collecting balances due and recording payments to accounts. • Setting up payment plans when requested by patients. • Maintaining strict confidentiality regarding Patient Health Information (PHI) as well as following HIPAA regulations. • Communicating questions and/or issues to the Lead and Supervisor when necessary.