Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi’s financial service products, including bank and investment accounts. You will support SoFi’s fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member’s concerns and seeing them through to resolution. What you’ll do: - Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR) - Respond to customer inbound inquiries via phone, chat, and email regarding the SoFi Checking & Savings, SoFi Money, Samsung Money by SoFi, and SoFi Invest products - Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled - Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries - Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right - Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries - Meet or exceed specific performance metrics designed to measure the core responsibilities of the role - Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies - Expand the scope of your primary role to support other lines of business based on business needs - Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers - Problem solves, communicates, and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns - Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met - Proactively follow up on outstanding issues with internal functional areas and with external clients. - Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards What you’ll need: - Previous customer service experience, preferably in a similar industry or Call Center environment - Strong verbal and written communication skills - Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment - Active listening skills to understand customer needs and provide effective solutions. - Basic computer skills with solid proficiency in Google Suite - Empathy and patience in dealing with customer inquiries and concerns. - Ability to handle high-stress situations and irate customers with professionalism. - Willingness to learn and stay updated on company policies, products, and services. - Adaptability to handle a variety of customer queries and requests. - Time management and organizational skills to handle multiple inquiries simultaneously - Ability to work evenings, nights, and weekend days. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST / Friday 6:00 AM -6:00 PM - Experience handling high-volume transactions across multiple channels of communication - High school diploma or GED required - Must successfully pass FINRA fingerprint background check Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

• Providing support to French-speaking customers via phone, email and chat • Troubleshooting technical and account-related issues • Guiding users through platform features and functionality • Ensuring an excellent customer experience at every interaction • Gathering customer feedback to support service improvements

Role Description Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Qualifications - Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Requirements - Base pay in range will be determined by applicant’s skills and experience. - Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. - Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. - The application window is anticipated to close within 30 days of the date of the posting. Benefits - Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status. - Part and Full Time Benefits Eligibility: - Medical, Dental, Vision insurance - 401(k) - Associate assistance program - Employee discounts - Referral program - Early access to earned wages for hourly associates (outside of CA) - Optional voluntary benefits including ID theft protection and pet insurance - Full Time Only Benefits Eligibility: - Paid Time Off - Paid holidays - Company provided life insurance - Adoption benefit - Disability (short and long term) - Flexible Spending Accounts - Health Savings Account - Optional life and dependent life insurance - Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan - Tuition reimbursement Company Description - Gracious hospitality and neighborliness for our residents and families. - Home-like feel and all-around comfort for residents and visiting family members. - Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings. - Industry leader in clinical care. - Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. - Extensive corporate support including a robust training program.

Role Description Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. - Supervise volunteer crisis responders through an online platform; - Ensure that people who use our service receive timely, high-quality support; - Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols; - Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us; - Liaise with emergency and child protection services as required; - Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.; - Work as a team with other supervisors, maintaining ongoing communication and collaboration; - Other duties as assigned. Qualifications - Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); - Master degree in these fields or related field is considered an asset; - A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision; - Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.; - Knowledge of laws and services that affect the lives of Canadian children and youth; - Good clinical judgment and understanding of confidentiality role and limitations; - Ability to prioritize, make decisions in a crisis, communicate and work as a team; - Willingness to work in a 24/7 environment; - Bilingualism (French and English). Requirements - Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP! Benefits - Comprehensive Employee Benefits Program; - Emergency Travel Assistance; - CAAT Pension Plan; - Wellness programs; - Recognition awards; - Employee and Family Assistance Program (EFAP). Application Process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.