Role Description Softrams is seeking a Senior Product Manager/Health Insurance Policy SME with expertise understanding the Affordable Care Act (ACA) and health insurance marketplace and in translating federal policy into requirements and documenting those requirements as user stories. The Senior Product Manager/Health Insurance Policy SME works with the team to prioritize policy changes and features and build software products. This role is part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. Qualifications - Demonstrated abilities to analyze complex business processes and operations. - Ability to represent user needs as user story requirements. - Ability to identify gaps and come up with improvements. - Excellent oral and written communication skills. - Comfort with ambiguity and a knack for bringing order to chaos. - Experience helping new teams form and norm. - In-depth knowledge of the ACA and health insurance marketplace. - Experience working with public facing civic tech projects. - Experience with Scaled Agile Framework (SAFe). - Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM). - Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems. Requirements - Ability to successfully obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - A bachelor’s degree is required. - 8 years of experience in software agile delivery working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.). - 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirements and developing business process models. - 3+ years of experience with healthcare IT programs including working with ACA health insurance regulations. Responsibilities - Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis. - Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind. - Become an expert in the client’s regulations, policies, and systems. - Work with the Product Owner and Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points. - Conduct policy analysis toward developing and adapting business requirements. - Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback. - Work with sprint team to implement and accept user stories as defined. - Work with the customer to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting). - Develop Change Requests following change control policies and procedures established to monitor and control product vision. Public Trust Clearance Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Benefits - Top-tier benefits package to invest in your physical, mental, and financial health and wellness. - Opportunities to learn new skills, seize new challenges, and advance your career. - Cultivation of a culture in which all can thrive personally and professionally.

Please note we are looking to speak to individuals already based in the Riyadh as a first priority - please clearly state your location and fluency in Arabic on your CV. Candidates who state their location and fluency in Arabic will be prioritised. Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent. Capital Markets Business Analyst Consultant Location: Riyadh | Practice Area: Capital Markets | Type: Permanent Drive impactful change across capital markets through data-driven insights and business transformation The Role We are seeking a Business Analyst Consultant with strong Capital Markets expertise to join our growing team in Riyadh. You will work closely with leading financial institutions to deliver strategic change initiatives, translate business requirements into actionable solutions, and support large-scale transformation programmes across front, middle, and back-office functions. What You’ll Do - Collaborate with stakeholders to gather, analyse, and document business and functional requirements across Capital Markets initiatives - Translate complex business needs into clear user stories, process maps, and solution designs - Support delivery of transformation programmes including regulatory, digital, and operational change - Facilitate workshops and stakeholder discussions to drive alignment and decision-making - Partner with technology teams to ensure successful implementation and validation of solutions What We’re Looking For - Proven experience as a Business Analyst within Capital Markets (e.g., equities, fixed income, derivatives) - Strong understanding of trade lifecycle, financial products, and market infrastructure - Experience working on change or transformation programmes within financial services - Ability to communicate complex concepts clearly to both technical and non-technical stakeholders - Strong analytical, problem-solving, and documentation skills Bonus Points For - Experience working in consulting environments or client-facing roles - Familiarity with Agile delivery methodologies and tools (e.g., JIRA, Confluence) - Exposure to regulatory initiatives or risk and compliance projects - Knowledge of data analysis tools (e.g., SQL, Excel, BI tools) - Experience working in the Middle East financial services market Why Join Capco - Deliver high-impact technology solutions for Tier 1 financial institutions - Work in a collaborative, flat, and entrepreneurial consulting culture - Access continuous learning, training, and industry certifications - Be part of a team shaping the future of digital financial services - Help shape the future of digital transformation across FS & Energy. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. We offer a competitive, people-first benefits package designed to support every aspect of your life: Benefits - Hybrid Work Model for flexibility and balance - Expanded Maternity & Parental Leave, including Surrogacy & Adoption Support - End-of-Service Gratuity to honour your contributions - Comprehensive Insurance Coverage – Medical, Life, Workers’ Compensation and Business Travel Insurance - Access to a Global Integrated Learning Platform with world-class content to support your growth Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

• Sit shoulder-to-shoulder with product owners, stakeholders, and SMEs to dig out what they really need (not just what they first ask for). • Translate messy, complicated business problems into crystal-clear user stories, acceptance criteria, and process flows that engineers actually want to read. • Map out current-state processes and shine a light on the gaps, risks, and “wait, why do we still do it that way?” moments. • Help shape the backlog and roadmap across multiple applications, keeping priorities straight when everything feels urgent. • Make sure requirements line up with business goals, regulatory standards, and enterprise architecture (because surprise audits are nobody’s friend). • Plan and run user research that actually changes things (interviews, contextual inquiry, journey mapping, usability testing, surveys, the works). • Recruit, schedule, and coordinate sessions with a diverse user community of 500+ participants across programs. • Turn mountains of qualitative and quantitative data into the kind of insights that get printed out and pinned to walls. • Build personas, service blueprints, and experience maps that help everyone see the user clearly. • Be the loudest voice in the room for users and accessibility — politely, but firmly — from kickoff through launch. • Help project managers and product teams put together project charters, business cases, and communications that actually get read. • Support change management, training, and adoption when new features ship. Because launching something is only half the job. • Track and report on KPIs, research outcomes, and system usage trends so we can prove what’s working (and fix what isn’t). • Facilitate workshops, design sessions, and stakeholder meetings without anyone falling asleep.

• Own Vista’s marketing technology stack, including email marketing platforms, campaign management systems, content management systems (CMS), marketing automation tools, and digital analytics solutions; serve as the primary subject-matter expert across these platforms. • Administer MarTech platforms day-to-day, including user provisioning, system configuration, data hygiene, audience segmentation, and vendor relationship management. • Serve as the go-to resource for marketing team enablement, including platform training, adoption programs, and troubleshooting across the MarTech ecosystem. • Maintain a comprehensive MarTech tool inventory; track platform contracts, SLAs, and renewal timelines; and proactively identify consolidation or optimization opportunities across the stack. • Coordinate with the technology team on integrations between marketing platforms and core infrastructure, including Salesforce Data Cloud, Snowflake, and other data systems to ensure seamless data flow and campaign execution. • Support data segmentation and audience management within Salesforce Data Cloud, partnering with marketing and technology teams to build, maintain, and activate audience segments that drive targeted investor and prospect outreach. • Leverage AI tools and automation platforms, including Claude and Claude Code, to accelerate campaign workflows, streamline data processing tasks, and identify opportunities to embed intelligent automation across the MarTech stack. • Maintain accurate CRM data across investor and prospect records, pipeline tracking, and fund activity. • Build and maintain dashboards and reports in Salesforce to support pipeline visibility and management. • Prepare data-driven materials and analyses supporting investor outreach and fundraising campaigns. • Identify workflow gaps and partner with technology to improve or automate fundraising processes. • Partner with investor relations and distribution teams to translate business needs into system improvements.