• Serve as primary relationship lead for assigned health plan partners • Run recurring client meetings, performance reviews, and executive updates • Identify risks early and proactively protect partnership health • Own internal revenue and performance targets tied to your payer markets • Monitor month-over-month trends and implement corrective strategies • Drive member engagement and revenue-generating utilization initiatives • Analyze operational and program data to identify risks and growth opportunities • Ensure all contractual obligations and reporting requirements are met • Act as the internal strategic lead for your assigned markets

• The Senior Program Manager will be responsible for leading and managing engagements with major Department of Defense (DoD) clients to improve operations and outcomes for major DoD Programs. • Lead and manage large-scale consulting projects for major DoD weapon systems, overseeing all phases of the program lifecycle, including acquisition, sustainment, and modernization activities. • Serve as the primary point of contact for senior government stakeholders, providing strategic guidance and status updates. • Develop and maintain integrated master schedules, risk management plans, and performance metrics. • Coordinate cross-functional teams, subcontractors, and internal resources to achieve program goals. • Identify and implement process improvements to enhance program efficiency and effectiveness. • Engage with stakeholders across the client enterprise to build consensus and design solutions aligned with the client’s overall objectives. • Develop strategies to gain customer buy-in towards a common operating picture, solution architecture, and roadmap for execution.

Movement Labs is an incubator and consulting firm that uses technology, data, and experimentation to stop fascism and build progressive power. We help progressives win and defeat MAGA extremists through year-round work grounded in research and real-world testing. Our team partners with leading advocacy groups, grassroots organizers, and electoral campaigns to develop innovative tactics, win elections, and shift power for the long term.  As Digital Associate in the Grassroots Program, you will be a core part of our Contest Every Race team. About Contest Every Race (CER) Contest Every Race is on a mission to make Democrats competitive everywhere, and we do that by building durable political power from the ground up. We are the leading rural down-ballot recruitment and county-level organizing program for the Democratic ecosystem. Our recruitment program runs in 40 states, and our county-level organizing program includes 390 counties across the country. We pride ourselves on providing measurable results. A 2024 experiment demonstrated an increase of over 5,000 votes for Democrats at the top of the ticket thanks to our programs.   This role will support CER’s Grassroots Program and will report to the Grassroots Program Lead. The Grassroots Program serves to bolster CER’s brand and increase our audience of potential donors by introducing the work of CER to “small dollar” donors. The person in this role will support implementing digital strategy through assisting on email, social media, and SMS. The role: The Digital Associate uses digital channels to move people from clicks to commitments. You’ll help set the cadence for CER’s digital presence for our Grassroots Program—planning content, spotting strategic moments, and supporting rapid response to mobilize donors, volunteers and the candidate. This role is perfect for a creative self‑starter who loves turning ideas into full-blown projects, who can move fast and understand how different tools and levers can be put together to maximize impact and scale. The ideal candidate is a scrappy digital operative who understands the social media landscape and is a community organizer at heart. This position is temporary and will runthrough December 15, 2026. This role is fully remote. Responsibilities: - Fundraising support: Assist—and at times lead—in producing fundraising materials and digital campaigns (emails, ads, landing pages, graphics) that drive conversions. - Create content that moves people from supporters to donors: Assist in creating content that converts online likes and comments to small-dollar and recurring donors. Collaborate with team to experiment with eye-catching campaigns and persuasive content. Own implementation of campaigns/programs and measuring success. - Use strategic moments to build momentum: Track political, media, and cultural trends to identify hooks for proactive storytelling and mobilization. Be comfortable with occasional truncated turnaround time to jump on trends.  - Own execution for the digital calendar: With support from supervisor, maintain an integrated calendar across social media, email, SMS, Substack, and web updates to manage content flow and ensure message discipline. - Measure and innovate: Assist in running A/B tests; report insights and iterate. - Other duties as assigned: We’re a nimble team—you’ll flex where needed to meet moments and goals. Success in This Role Looks Like - Contributing to creative and culturally reactive online engagement (interactions with our posts, contributions coming in through social media, donors signing up to be recurring, people signing up for our substack). - Implementing a reliable digital cadence that integrates social, email, SMS, and Substack with program priorities. - Assisting in creation of documented ladders of engagement that convert passive followers into active donors, volunteers and event attendees. - In partnership with Program Lead and Comms Team, helping create high‑quality, on‑brand content that lifts fundraising and recruitment during key moments.

About Odyssey: K-12 education is one of the most consequential determinants of a child’s future — and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child — from schools and tutors to therapy, curriculum, and technology. But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud — all while delivering a high-quality user experience. That’s where Odyssey comes in. We partner with state agencies to design, launch, and operate ESA and grant programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 6 states, and our platform powers programs serving 200,000+ students and over $1B in education funding — and we’re just getting started. Most recently, we launched the Texas Education Savings Account (EFA) program — the biggest day-one ESA launch in the country — which has already received over 100,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most. We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage. Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure — it determines whether families can access life-changing educational opportunities. Why This Work Is Different This is not a traditional SaaS role. There’s no clean playbook. Every state is a new launch — new policy, new constraints, new stakeholders, new operational model. We’re in the weeds with state partners, shipping while building the plane, and turning ambiguous policy into real systems that families depend on. If you thrive in highly structured environments, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home. About the Role: We’re looking for a customer-obsessed, data-driven leader to own and elevate our Customer Support performance across all channels. In this role, you’ll be responsible for driving operational excellence, developing frontline talent, and ensuring we consistently deliver a high-quality, empathetic experience to the families we serve, especially within our State Programs. You’ll play a critical role in shaping support strategy, owning key performance metrics, and partnering cross-functionally to continuously improve how we operate. This is a hands-on leadership role that balances performance management, people development, and process improvement. What You’ll Do: Performance & Strategy Own customer support performance across channels (phone, chat, email) Accountable for SLAs, AHT, CSAT, quality, retention, and key metrics Conduct recurring channel assessments using reports and quality measures Own State Program KPIs and SLAs in line with company expectations and in accordance with the program guidelines Develop and execute State Program operational strategies in partnership with Implementation Team Leverage performance data and reporting to drive insights, recommendations, and improvements People & Leadership Directly lead and develop your team of Support Specialists through coaching, motivation, and support Enable Support Specialists to deliver exceptional service across all channels Act as a key liaison between frontline Support Specialists and Support Leadership Quality, Escalations & Risk Management Identify potential risks to Odyssey’s Support operation and the State Program, resolve issues, and implement risk mitigation plans Run weekly interaction calibration sessions to ensure alignment on agent performance and quality expectations Serve as primary point of contact for State Program escalations Proactively share performance feedback with Support leadership Process Excellence & Continuous Improvement Partner with Head of Support to enhance processes Conduct process reviews and establish best practices Document and memorialize process improvements Champion a continuous improvement mindset across Support and within State Programs About You: 4+ years of experience leading and developing customer support or customer experience teams Proven ability to coach, motivate, and performance-manage frontline specialists across phone, chat, and email channels Strong track record of owning team performance metrics, including SLAs, AHT, NPS, quality, and retention Experienced people leader who builds trust, accountability, and high-performing teams A proactive problem-solver who brings structure, clarity, and calm to complex or high-pressure situations Comfortable operating in fast-paced, ambiguous, and evolving environments Highly collaborative, with experience partnering cross-functionally to execute operational strategies Strong operational mindset with a passion for process improvement, documentation, and scalability High agency leader who takes ownership and drives initiatives from concept to execution Excellent written and verbal communication skills, with the ability to clearly communicate expectations, policies, and performance insights Experienced in managing escalations, quality standards, and risk in customer-facing environments Motivated by mission-driven work and excited to make a meaningful impact through Odyssey’s mission Additional Details: Applicants must be currently authorized to work in the United States on a full-time basis. We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $60,000 - $80,000 depending on experience, interview performance and location. Priority will be given to candidates who are based in the New York Tri-state area, Texas, Georgia, Louisiana, Iowa, Utah, or Wyoming Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more. Our Commitment to Equal Opportunity Employment: Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request. Why Odyssey: Sitting at the intersection of tech, government, and education, Odyssey offers potential applicants an immediate and substantive impact for students and families. Supported by well-known investors and advisors, we are gaining traction quickly with ample opportunity for growth. As our team expands, we are looking for top-tier talent to join our mission in driving the future of education forward. Join us if you believe in the power of education as the single most important investment we can make as Americans today