Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Qualifications - Minimum 3 years of experience adjusting a workers compensation desk, including lost time/indemnity and litigation. - Jurisdictional Experience: WA - Active Adjusters' licenses: Must have state license or reciprocal. Requirements - High School Diploma. - Minimum of 3 years related claims experience. - Appropriately licensed and/or certified in all states in which claims are being handled. - Knowledge of accepted industry standards and practices. - Computer experience with related claims and business software. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Lead, coach, and develop a high-performing team of Oncology Germline MSLs, including performance management, hiring, onboarding, and scientific training. • Execute Medical Affairs Oncology Germline strategy through effective field leadership and alignment with Medical Affairs leadership. • Contribute to SOP development and performance metrics to drive consistency and impact. • Provide scientific, clinical, and business leadership in hereditary cancer genetic testing and oncology care, staying current on guidelines, literature, and market trends. • Oversee development, review, and approval of medical content. • Deliver and support high-quality scientific and clinical presentations to healthcare professionals. • Support identification and engagement of regional and national KOLs and represent Myriad at medical congresses and scientific meetings. • Manage intake and coordination of research and evidence-generation requests through appropriate Medical Affairs channels. • Ensure all field activities comply with corporate policies and healthcare regulations. • Partner effectively with cross-functional stakeholders including Commercial Sales, Marketing, Product, Payer Markets, Clinical Development, and Research. • Foster a culture of scientific excellence, accountability, and collaboration.

• Works closely with FSP Lead to ensure team is providing quality deliverables and meeting customer expectations • Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed • Proactively communicates and manages customer issues through assigned escalation channels • Drives revenue by attracting, selecting and retaining the right talent • Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls • Provides line management to FSP360 team members • Responsible for active management of team members’ performance through the established Syneos Health process, including goal setting, mid-year reviews, yearend evaluations and implementation of performance improvement plans as necessary • Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed • Provides administrative oversight (for example, HR processes, timecards, expense reports) • Will review workload and utilization for all their team members • Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level. • Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels. Recognizes team members while encouraging a culture of accountability • Demonstrates commitment to diversity, equity and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias

• Lead management of global BPO vendors across offshore and nearshore operations • Establish and enforce SLA frameworks, performance metrics, and governance standards • Monitor vendor performance, analyze trends, and drive corrective action plans as needed • Ensure vendor operations comply with FCRA and data handling requirements • Build and maintain structured reporting on vendor performance, cost, and quality • Partner with Operations, Compliance, and Finance to align vendor strategy and execution • Lead recurring business reviews and performance discussions with external partners • Support onboarding of new BPO processes, including documentation, training, and pilot oversight • Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations • Drive consistency in vendor management practices and documentation