• Lead, coach, and develop a high-performing team of Oncology Germline MSLs, including performance management, hiring, onboarding, and scientific training. • Execute Medical Affairs Oncology Germline strategy through effective field leadership and alignment with Medical Affairs leadership. • Contribute to SOP development and performance metrics to drive consistency and impact. • Provide scientific, clinical, and business leadership in hereditary cancer genetic testing and oncology care, staying current on guidelines, literature, and market trends. • Oversee development, review, and approval of medical content. • Deliver and support high-quality scientific and clinical presentations to healthcare professionals. • Support identification and engagement of regional and national KOLs and represent Myriad at medical congresses and scientific meetings. • Manage intake and coordination of research and evidence-generation requests through appropriate Medical Affairs channels. • Ensure all field activities comply with corporate policies and healthcare regulations. • Partner effectively with cross-functional stakeholders including Commercial Sales, Marketing, Product, Payer Markets, Clinical Development, and Research. • Foster a culture of scientific excellence, accountability, and collaboration.

• Works closely with FSP Lead to ensure team is providing quality deliverables and meeting customer expectations • Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed • Proactively communicates and manages customer issues through assigned escalation channels • Drives revenue by attracting, selecting and retaining the right talent • Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls • Provides line management to FSP360 team members • Responsible for active management of team members’ performance through the established Syneos Health process, including goal setting, mid-year reviews, yearend evaluations and implementation of performance improvement plans as necessary • Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed • Provides administrative oversight (for example, HR processes, timecards, expense reports) • Will review workload and utilization for all their team members • Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level. • Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels. Recognizes team members while encouraging a culture of accountability • Demonstrates commitment to diversity, equity and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias

• Lead management of global BPO vendors across offshore and nearshore operations • Establish and enforce SLA frameworks, performance metrics, and governance standards • Monitor vendor performance, analyze trends, and drive corrective action plans as needed • Ensure vendor operations comply with FCRA and data handling requirements • Build and maintain structured reporting on vendor performance, cost, and quality • Partner with Operations, Compliance, and Finance to align vendor strategy and execution • Lead recurring business reviews and performance discussions with external partners • Support onboarding of new BPO processes, including documentation, training, and pilot oversight • Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations • Drive consistency in vendor management practices and documentation

Role Description The Project Delivery Manager is responsible for performing leadership and project management duties that support the mission and values of Innovia. This role will lead a team of highly skilled application, technical, and development consultants to successfully work together to execute Business Central upgrades, implementations, and customer process improvement projects within the established time frame and budget to a high degree of customer satisfaction. The Project Delivery Manager will do this by being the communication link between their assigned project team, third-party software vendors, customers, and the customer engagement team. Qualifications - Associate’s degree in business, management, information systems, OR related work experience required. - Proven supervisory experience is required. - Proficient with Microsoft Office Suite or related software required. - Basic knowledge of ERP or software implementation methodologies (Waterfall, Agile) is preferred. Requirements - Effective and efficient oral and written communication. - Ability to delegate tasks that best utilize the skill sets of their team. - Strong ability to establish and maintain effective working relationships. - Ability to organize, plan, prioritize, and delegate tasks when appropriate. - Creative problem-solving skills with the ability to provide unique solutions. - Effective leadership abilities with strong interpersonal skills. - Excellent time management skills with a proven ability to meet deadlines and deliverables. - Ability to find and effectively facilitate a resolution to any challenges, discrepancies, or miscommunications. - Ability to empathize with and understand customers' experiences. Benefits - Willing to travel 10% of the time or based on the needs of the organization. - Prolonged periods of sitting at a desk and working on a computer. Typical Activities - Performance Management: - Conduct annual performance evaluations that are timely and constructive. - Establish SMART goals and performance criteria in collaboration with the employee, human resources, and leadership team. - Hold quarterly performance check-ins to review progress. - Coach team members for improvement and development. - Keep and maintain appropriate documentation of employee performance. - Handle discipline and termination of employees as needed, following company policy. - Team Support: - Hold regular team meetings to engage team members and discuss current and upcoming project tasks and roadblocks. - Work to maintain 70% billable utilization goals by prioritizing project tasks. - Managing training schedules to promote skill development. - Assisting with finding billable work when team members’ schedules have identifiable gaps. - Ensure that the team complies with company policies and safety standards. - Work with other leads to provide additional resources when necessary to ensure the timely delivery of project requests. - Staffing: - Ensure the team has appropriate staff to meet objectives. - Assist human resources with employment interviews as needed. - Coordinate and lead new hire onboarding. - Managing Up: - Identify training and development opportunities and present them to management for consideration. - Work with the Leadership team to design process improvements. - Provide feedback on weekly metrics to leadership and the team. - Coordinates with human resources to respond to employee concerns or complaints. - Project Management: - Create and maintain project plans for multi-month projects, working with the customer and team members to set targets for milestones and adhering to deadlines. - Delegate work and assignments to team members based on expertise, work experience, and time constraints. - Serve as the customer’s primary point of contact on all the teams’ assigned projects. - Perform quality control on the project throughout the lifecycle to ensure it meets or exceeds Innovia’s expected standards. - Adjust schedules and targets on each project as needed. - Communicate financing and budgetary needs to the project’s Customer Engagement Specialist. - Customer Support: - Manage triage of your team’s assigned support tickets. - Manage budget vs. actual hours on tickets. Work with team members and Customer Engagement if actual work is anticipated to exceed the assigned budget. - Manage larger service projects.