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Clear Star

We’re on a mission to help Government organisations adopt service thinking at an organisational level

BPO Manager

ManagerManagerFull TimeRemoteSeniorTeam 1-10Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

41 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

BPO Manager

Clear Star

• Lead management of global BPO vendors across offshore and nearshore operations • Establish and enforce SLA frameworks, performance metrics, and governance standards • Monitor vendor performance, analyze trends, and drive corrective action plans as needed • Ensure vendor operations comply with FCRA and data handling requirements • Build and maintain structured reporting on vendor performance, cost, and quality • Partner with Operations, Compliance, and Finance to align vendor strategy and execution • Lead recurring business reviews and performance discussions with external partners • Support onboarding of new BPO processes, including documentation, training, and pilot oversight • Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations • Drive consistency in vendor management practices and documentation

Job Requirements

  • 3–5+ years of experience managing BPO vendors or outsourced operations
  • Proven experience overseeing offshore or nearshore vendor performance
  • Strong knowledge of SLA frameworks, vendor governance, and performance management
  • Experience using data and reporting to drive vendor accountability and decision-making
  • Strong communication and negotiation skills
  • Ability to influence cross-functional stakeholders without direct authority
  • Experience managing multiple priorities and workstreams
  • Familiarity with FCRA or regulated data environments preferred
  • Experience working with Philippines, LATAM, or Eastern European vendors preferred
  • Project management experience preferred
  • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection.

Benefits

  • paid healthcare and life insurance premiums
  • low-cost dental and vision insurance
  • company-paid basic life insurance and a company-paid Short-Term Disability policy
  • employee assistance program
  • 401(k) matching up to 4%
  • time off
  • 9 company paid holidays
  • 2 additional days of paid time off for volunteer activities
  • Searching for Stars Employee Referral Program

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