• Manage clients' internal and external branding schemes • Travel to client and site meetings • Provide advice, agree scope of work, and manage delivery of signage and graphic projects • Oversee multiple site signage projects • Develop existing client relationships • Advise clients on innovative signage, visual identity, and branding solutions

• Managing all project tasks and activities through software go-live once the project is transitioned from sales. • Coordinate with trainers to provide go-live plans and expectations. • Support customers post go-live to facilitate the transition to the Customer Success team. • Maintains customer records by updating account information in CRM software. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Contributes to team effort by accomplishing related results as needed. • Project task management through phone calls, emails, MS TEAMS sessions. • Validating hardware for use with the software. • Import data into customer sites. • Facilitating and assisting Technical Operations and Client Services teams with integration activities.

• Lead end-to-end program management for the Design Control Remediation initiative, including planning, scheduling, risk management, budget tracking, and reporting. • Establish and maintain the master program schedule, milestone tracking, and dependency mapping across all workstreams. • Serve as the primary point of escalation for program risks, issues, and resource conflicts. • Provide dotted-line operational oversight to 6–8 MB&A consultants assigned to the program (consultants report directly to MB&A's CEO). • Coordinate consultant assignments, deliverable cadence, and quality of work product against program milestones. • Identify performance, capacity, or scope issues that cannot be resolved at the consultant level and escalate promptly to MB&A's CEO. • Act as the single intake point for all client-side resource requests, controlling the source and flow of work into the consulting team. • Prioritize and sequence work to align with the client's tight remediation timelines and the criticality of compliance deliverables. • Maintain a transparent, auditable record of intake, prioritization decisions, and resource allocation. • Lead weekly client steering committee calls, including agenda, materials, and follow-ups. • Deliver a minimum of one monthly executive readout to MB&A's CEO and the client's executive leadership, summarizing progress, risks, decisions required, and forward outlook. • Maintain a high standard of executive-ready written and verbal communication; represent MB&A as a trusted partner at the leadership table. • Ensure program activities — including DHF assessments, design review facilitation, traceability remediation, V&V protocol development, and EU MDR technical documentation updates — are delivered to MB&A and client quality standards. • Drive disciplined documentation close-out and deployment.

Role Description We are seeking an experienced Senior Project Manager with a background in Business Analysis and/or Product Management to lead strategic business initiatives. This role is responsible for the end-to-end execution of projects focused on analyzing, planning, implementing, and automating business processes. The ideal candidate combines project management expertise with analytical skills to drive business process improvements at both departmental and company levels. - Lead and coordinate multiple projects simultaneously across different departments, ensuring timely delivery within scope and budget. - Own end-to-end project planning, including solution design, budgeting, resource allocation, and risk management. - Conduct in-depth analysis of workflows and business processes to identify optimization opportunities and translate them into actionable project requirements. - Drive business process improvements through research, process modeling, data analysis, and gap analysis. - Communicate effectively with stakeholders throughout the project lifecycle - gathering requirements, reporting progress, presenting results, and managing expectations. - Lead change management efforts, ensuring smooth transitions and stakeholder engagement during implementation. - Coordinate with cross-functional teams to ensure the successful integration of business systems, processes, and technology solutions. Qualifications - 4+ years of proven project management experience. - Proven experience as a Business Analyst or Product Manager. - Proven experience in managing digital and operational business process improvement projects. - Hands-on experience in business process analysis and workflow optimization with a proven track record of implementing improvements directly into products or operational processes. - Experience managing cross-functional teams and collaborating with business and technical stakeholders. - Fluency in English (Upper-Intermediate or Advanced level). - Experience implementing AI into products and/or business processes with measurable results is a plus. - Proficiency in no-code/low-code tools (n8n, Zapier, Make, Bubble, Bolt, etc.) is a plus. Benefits - Opportunity to shape the backbone systems of a modern, data-driven digital company. - Autonomy to lead meaningful projects from ideation to impact. - A collaborative, innovation-first environment that values initiative and experimentation. - Reduced working hours on Fridays during the summer. Schedule Monday–Friday, 1:00/2:00 PM – 9:00/10:00 PM EET. Why Join Us You’ll be at the intersection of technology, process innovation, and business growth - building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.