• Lead and manage large-scale, complex government or public sector programmes. • Develop, review, and enhance integrated programme plans. • Identify, assess, and structure programme-level risks, dependencies, and assumptions. • Facilitate effective communication and collaboration with senior leaders. • Apply deep knowledge of programme controls, governance frameworks, and assurance processes.

• Manage and mentor a team of Project Managers, ensuring alignment with organizational goals and best practices. • Foster a culture of accountability, collaboration, and continuous improvement. • Refine existing PMO processes and create missing processes to ensure alignment by the team on expected delivery and outcomes. • Collaborate between managers and directors across all platforms to align existing processes, areas of improvement, and project outcomes. • Partner with Sales teams to assist in pre-sales activities, including scoping and developing Statements of Work (SOW). • Provide guidance on project feasibility, timelines, and resource planning during the sales cycle. • Participate in pre-sales calls to define implementation processes and data gathering prior to contract signature. • Help manage SOW, pricing, timeline, and CRS templates to be utilized with the team. • Coordinate with sales leaders and other professional services leaders on pricing and licensing needs with platform enhancements and new features. • Coordinate with product teams for platform enhancements as a client advocate based on project needs and feedback. • Escalate product functionality that would enable closing a sale or putting a go-live at risk. • Maintain ownership of a limited portfolio of projects, applying PMO standards and best practices while modeling effective project delivery and supporting continuous improvement across the organization. • Oversee operational processes for multiple product lines, including project setups in project management tools. • Coordinate sales-to-services transitions to ensure seamless handoff and customer experience. • Serve as an escalation point for project-related issues, driving resolution, and maintaining client satisfaction. • Maintain client satisfaction surveys for post implementation clients. • Help to coordinate with Customer Success and Support teams with project transitions. • Create monthly status reports and assist in the creation of board reports quarterly. • Be responsible for monthly and quarterly utilization and productivity reporting.

• Manage clients' internal and external branding schemes • Travel to client and site meetings • Provide advice, agree scope of work, and manage delivery of signage and graphic projects • Oversee multiple site signage projects • Develop existing client relationships • Advise clients on innovative signage, visual identity, and branding solutions

• Managing all project tasks and activities through software go-live once the project is transitioned from sales. • Coordinate with trainers to provide go-live plans and expectations. • Support customers post go-live to facilitate the transition to the Customer Success team. • Maintains customer records by updating account information in CRM software. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Contributes to team effort by accomplishing related results as needed. • Project task management through phone calls, emails, MS TEAMS sessions. • Validating hardware for use with the software. • Import data into customer sites. • Facilitating and assisting Technical Operations and Client Services teams with integration activities.