• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality. • Support project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions. • Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders. • Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing everything from planning and installation to post-launch support. • Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement and expansion. • Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce). • Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.

Role Description We are looking for a skilled Customer Success Manager to join our Major Accounts team and make a significant impact on our CS department and the company's success! As a Customer Success Manager of Major Accounts, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes. This is a remote position with limited travel requirements and reports to the Associate Director of Major Accounts. What you will be responsible for: - Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed - Executing a framework to communicate ROI proactively - identifying risks and minimize churn - Analyzing our customers' performance based on data and working with the customers to optimize success - Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health - Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities - Understanding our customers’ business models and industries to best position adaptive insights to support their business goals Qualifications - Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs - Experience in digital advertising with Google AdWords and Facebook Advertising - High level of competency working with data to drive business focus and decision-making - Ability to build and implement follow-up processes - Experience working with CRM systems - Independent problem-solving skills and adaptivity to change - Excellent verbal and written communication skills - Strong work ethic and high energy levels - Legal authorization to work in the United States without the need for employer sponsorship now or in the future - Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role - Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity - Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication Benefits - Competitive compensation & comprehensive benefits—because your well-being matters - Flexible, family-friendly environment that supports work-life balance - Global team of innovators, collaborators, and go-getters who challenge and uplift one another - Cutting-edge AI technology that delivers real value and solves complex challenges for our customers - Fast-paced startup culture with endless opportunities for learning, growth, and ownership - A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured - Join us in shaping the future of automotive retail—we’re just getting started - Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000 - Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match

• Build the Customer Success Function • Design and implement Customer Success strategy, processes, and tooling from scratch • Establish customer lifecycle frameworks, health scoring, and engagement models • Define success metrics (churn, retention, expansion, NPS, etc.) and reporting • Own net and gross retention targets, with a year-one floor of 80%+ GRR • Identify risk signals and proactively intervene to retain customers • Develop scalable playbooks for onboarding, adoption, renewal, and expansion • Leverage AI and automation tools to scale customer engagement and insights • Continuously improve workflows to reduce manual effort while maintaining quality • Identify opportunities to introduce intelligent automation across the customer journey • Serve as the central point of coordination across Sales, Product, Marketing, and Support • Lead cross-functional initiatives to improve customer outcomes • Influence roadmap and go-to-market strategy based on customer insights • Build relationships with key customers where high-touch engagement is needed • Balance digital-first engagement with strategic human interaction

• Build trusted relationships with operational and Executive-level contacts, becoming a strategic advisor on high-impact digital business topics. • Build data-driven success plans aligned to clients' Key Business Objectives, mapping strategic contacts across key accounts to ensure strong retention. • Drive adoption of all Contentsquare products (including Product Analytics -from the acquisition of Heap), helping teams leverage event-based and retroactive behavioral data to understand user activation, feature adoption, and retention across web and mobile. • Champion Contentsquare's AI-powered capabilities (Sense Analyst, MCP integration), guiding customers from platform-dependent workflows to AI-native insight generation across their tools (Claude, ChatGPT, Microsoft Copilot, etc.). • Engage data-mature customers around Data Connect (behavioral data exports to Snowflake, BigQuery, Databricks, Redshift, Microsoft Fabric), working cross-functionally to unlock value within their existing data ecosystems. • Drive renewals and build upsell/cross-sell strategy in close collaboration with Sales, identifying expansion opportunities across Data Connect, MCP, Sense Analyst, and Product Analytics. • Proactively leverage data to monitor portfolio performance and anticipate critical situations. • Maintain best-in-class usage of CS tools (Gainsight, Salesforce, Tableau & Dust) and collaborate with peers to continuously improve practices. • Stay current on market trends and the broader tech ecosystem (analytics, AI, data warehouses) and represent Contentsquare as a public speaker internally and externally.