• Serve as the first point of contact for prospective patients and referring providers via phone, web forms, referrals, and text communication. • Explain the treatment process, answer common patient questions, and use provided training resources to handle basic inquiries accurately. • Ask intake-related medical history questions, including past and current medications, and document information carefully. • Create and update patient records in the CRM and EMR. • Help patients complete required forms, review submissions thoroughly, and follow up on missing or incomplete information. • Schedule telehealth evaluations with providers, coordinate next steps based on approval status, and arrange induction-phase appointments, including twice-weekly sessions for the first four weeks. • Verify insurance benefits, call payers when needed, and initiate prior authorizations through payer portals or by phone. • Guide patients through the intake and treatment process, especially when they need help with portals, forms, or appointment logistics. • Escalate complex insurance or clinical questions to the appropriate internal team while keeping the patient moving through the process.

• Provide procedure (in-person and remote) support for SPRINT® PNS • Ensure consistent delivery of SPRINT clinical best practices • Travel to accounts nationwide to provide case coverage when local support is unavailable or in markets without dedicated local representation • Support new account onboarding and case support in collaboration with the Director of National Accounts • Collaborate with territory leadership to support rapid adoption of SPRINT therapy • Provide hands-on training for physicians, advanced practice providers, and clinical staff with the goal of independent account delivery of SPRINT therapy • Deliver training to healthcare providers on: SPRINT therapy fundamentals, patient selection, procedural workflow, troubleshooting • Serve as a clinical resource for health care providers adopting SPRINT therapy • Support patient pre-education and follow-up support to ensure continuity of care throughout the SPRINT therapy period • Support patient experience initiatives when needed • Assist Director and SPRcare to ensure new provider account set-up execution • Assist with Purchase Order Collection • Ensure proper inventory at Independent Accounts or accounts with commercial stocking • May accompany Director or Sales Leadership on sales calls • May provide training and support to new field clinical specialists/case support specialists • Assist in creating/managing leads, contacts, and accounts in SFDC • Assist in the development, distribution, and key reporting metrics of email campaigns • Must keep all credentialing requirements current • Performs other related duties as assigned • Complies with all aspects of the Corporate Compliance Program • Submits product complaints in accordance with company procedures

Role Description WB Cargo Service is expanding its remote support team. We are hiring a Customer Support Representative to assist clients with daily inquiries and service coordination. Location: This position is managed from Tampa, FL, and is open to candidates authorized to work in the United States. Work is fully remote. Responsibilities - Respond to customer inquiries via email and chat - Provide order and service updates - Resolve basic issues and requests - Escalate complex cases when needed - Document interactions accurately - Follow support guidelines and scripts - Maintain professional tone at all times Qualifications - Clear written and verbal English - Customer-focused communication skills - Basic computer and typing skills - Ability to work independently - Reliable internet connection - Strong attention to detail - Prior support experience is a plus Benefits - Fully remote work setup - Flexible part-time schedule - Competitive pay $19–$25 per hour - Paid training and onboarding - Supportive remote team - Clear tasks and processes - Growth opportunities available

Role Description Are you passionate about cycling, sustainability, and operational excellence? Bike Club, a pioneering force in children’s bike subscription services, is on the lookout for a committed Customer Service Executive to initiate and elevate our customer experience. At Bike Club, our members are at the heart of everything we do and our Customer Service Team is key to making that happen. As a Customer Service Executive, you’ll help keep our community happy by delivering exceptional service across email, phone and social media. Your day-to-day could include anything from helping parents choose the right bike, to resolving queries around deliveries, payments, or bike issues. No two days are the same, and we love it that way! - Handle member queries across multiple channels, including emails, telephone, and social media. - Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members. - Act as the voice of the customer by gathering feedback and sharing insights with your team. - Communicate clearly and effectively, ensuring information is always shared clearly and concisely. - Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible. Qualifications - Fluency in both English and German, with strong written and verbal communication skills (a must). - Genuinely care about offering the highest level of customer support. - Previous experience with CRM tools, preferably Salesforce. - Strong problem-solving skills, coupled with a natural curiosity and a desire to learn. - A high level of empathy and a commitment to exceeding customer expectations. - You actively seek out feedback to help yourself grow and improve. - Love the dynamic of a team environment, but are just as comfortable working independently. - You can remain positive when the going gets tough and when working under pressure. - A dependable, organised, and dedicated team player. - At least 1 year of real-life experience in a similar customer service role. Benefits - Remote first – work from anywhere in the UK. You will be required to attend a monthly in-person team meeting in London. - Flexible hours – 37.5 working hours per week. Saturday availability is required, and we’re open to different work patterns. Our core hours are Monday - Friday, 9 am - 5:30 pm. - Holidays – 25 days annual leave plus bank holidays. - Private medical insurance. - Salary sacrifice pension scheme. - Parental leave – enhanced maternity and paternity leave. - Bike subscription – £30 on Bike Club subscriptions. - Sustainability impact – you will be working for a B Corp Certified company that actively contributes to environmental and social good. Company Description At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free. With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are also active in Germany.