• Develop and execute a comprehensive customer experience strategy aligned with Reserv’s mission and growth goals. • Define KPIs and performance metrics to drive satisfaction, retention, and overall experience quality. • Identify emerging trends and technologies to continuously evolve our claims experience. • Act as the voice of the customer in key business decisions. • Build, lead, and develop a high‑performing claims team. • Oversee recruitment, onboarding, coaching, and ongoing professional development. • Conduct regular performance evaluations and foster a culture of excellence, innovation, and accountability. • Serve as the escalation point for complex or sensitive customer issues, providing strategic guidance and resolution. • Use data, analytics, and customer feedback to identify pain points and implement improvements. • Partner with Product and Engineering to inform the development of tools, systems, and processes that enhance efficiency and outcomes. • Work closely with leaders across Claims Operations, Product, Engineering, and Marketing to drive customer‑centric initiatives.

Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up. What the Role Is Registry is the center of gravity at Babylist — it’s where millions of families start, and it’s the engine that drives acquisition, engagement, and revenue across the business. As Director, Product Management - Registry, you own Registry end-to-end: product strategy, customer experience, and commercial performance. This is one of the most visible and consequential product leadership roles at the company — when Registry works better, the entire ecosystem gets stronger. This is a dual seat: product leader and builder. You’ll set direction over 6, 12, and 24 months while staying close enough to the work to test ideas quickly — often by building them yourself. You don’t wait for fully scoped specs or perfect resourcing; you use prototypes, data pulls, and AI-native tools to turn ideas into something real that teams and customers can react to. You’ll partner with Engineering, Design, Data, Marketing, and Merchandising as a peer-builder, bringing sharper problem framing and artifacts that accelerate decisions. You’ll lead a small team of PMs as a player-coach, raising the bar on both product thinking and how the team builds. The challenge is real. Registry is a mature, high-scale surface where incremental improvements are always available — but this role requires pushing toward step-change outcomes without putting the core business at risk. You’ll need to balance conviction with sequencing, speed with judgment, and vision with proof. If you prefer clean handoffs, clearly defined swim lanes, or roles where you operate primarily through others, this will be a tough fit. If you like getting your hands dirty, building to learn, and leading from the front, you’ll thrive here. Who You Are - 10+ years in product management, including 3+ years leading Product Managers, in consumer tech or e-commerce environments with millions of users and meaningful revenue ownership - Experience operating at Director, Sr. Director, or VP PM level, with full ownership of product strategy, KPIs, and business outcomes - Proven track record owning a complex, high-traffic product surface end-to-end, driving measurable impact on growth, conversion, or retention - Strong commercial judgment — comfortable working with P&Ls, unit economics, and revenue levers, and making clear tradeoffs between customer and business outcomes - Deep customer expertise — you regularly work from raw inputs (interviews, support tickets, session replay, behavioral data) and translate them into product decisions - Builder at your core — you use prototyping tools (v0, Replit, Figma), query data directly (SQL, dashboards), and create artifacts that push thinking forward without waiting on others - AI-native in your workflow — you actively use LLMs and AI coding tools (e.g., Cursor, Claude Code) to go from idea to working prototype, and you know how to decompose problems to get high-quality outputs - Experience leading in a scale-up environment with high ambiguity, where you’ve had to create clarity, not follow established playbooks - Track record of hiring, coaching, and leveling Product Managers, including giving direct feedback and building teams that outperform the broader organization - Clear, direct communicator who can drive executive-level decisions, surface misalignment early, and move teams forward without relying on consensus How You Will Make An Impact - Own the Registry business end-to-end, including product strategy, roadmap, and performance across acquisition, registry creation, and gift-giver conversion - Define and sequence bold product bets that create step-change improvements while protecting the core experience that millions of families rely on - Set and maintain the quality bar for Registry, making principled decisions on where to push, where to hold, and how to balance speed with customer trust - Lead and develop a team of 3–4 Product Managers, creating clarity on ownership, raising expectations, and building a team that consistently delivers high-quality work - Partner closely with Engineering, Design, Data, Marketing, and Merchandising to ship cohesive, high-impact experiences that connect across the full customer journey - Use rapid prototyping and direct customer feedback to validate ideas early, reducing time from concept to learning from quarters to days - Bring forward insights from Registry to shape company-level strategy, influencing how Babylist grows beyond your immediate product surface - Help evolve how product teams operate by embedding faster, more iterative, and AI-enabled ways of building, testing, and decision-making About Compensation We use a market-based approach to compensation. The starting salary range for this role is: USD $252,735 to $303,282 CAD $343,800 to $429,800 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Why You Will Love Working At Babylist Our Culture - We work with focus and intention, then step away to recharge - We believe in exceptional management and invest in tools and opportunities to connect with colleagues - We build products that positively impact millions of people's lives - AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development - Competitive pay and meaningful opportunities for career advancement - We believe technology and data can solve hard problems - We're committed to career progression and performance-based advancement Compensation & Benefits - Competitive salary with equity and bonus opportunities - Company-paid medical, dental, and vision insurance - Retirement savings plan with company matching and flexible spending accounts - Generous paid parental leave and PTO - Remote work stipend to set up your office - Perks for physical, mental, and emotional health, parenting, childcare, and financial planning Important NoticesRecorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration. Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page. Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone. Text Message Updates You may opt in to receive SMS updates about your application. Opting out won't affect your status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for details.

• Partner with Cytiva Senior Leaders in Manufacturing, Logistics, Sourcing, Supply and Demand Planning. • Serve as the strategic leader and primary advocate for Manufacturing & Quality technology enablement. • Forge and sustain strong partnerships with senior leaders in Manufacturing and Quality. • Champion a culture of continuous improvement and innovation. • Lead the transformation of operations and supply chain practices. • Own and evolve the technology landscape for Manufacturing & Quality. • Inspire and empower a high-performing, global team of domain experts and business analysts. • Drive operational excellence by ensuring compliance with GxP and other regulatory standards. • Represent Cytiva in M&A and Due Diligence activities.

Role Description As Director, Global Benefits, you will lead the strategic design and operational management of Coursera's global employee benefits programs in close partnership with the VP, Total Rewards. This role offers the opportunity to shape benefits strategy across multiple countries, drive program innovations that enhance the employee experience, and build scalable processes that support our growing global workforce. Your work will directly impact employee satisfaction, retention, and our ability to attract top talent in competitive markets. Responsibilities - Partner with the VP, Total Rewards and key stakeholders to develop and execute global benefits strategy that aligns with business objectives and supports diverse employee needs across all regions. - Lead the design, implementation, and management of comprehensive benefits programs including health insurance, retirement plans, wellness initiatives, and leave policies. - Support and lead execution of benefits integration efforts, including evaluating legacy programs and partnering to design a unified global benefits strategy that aligns with organizational goals and ensures consistency, compliance, and competitiveness. - Ensure alignment of all benefits strategies and programs with the broader Total Rewards philosophy and direction set by the VP, Total Rewards. - Manage relationships with global benefits vendors, brokers, and service providers to ensure optimal service delivery, cost-effectiveness, and compliance and provide recommendations on strategy, selection, and cost optimization in partnership with the VP, Total Rewards. - Oversee day-to-day benefits administration processes, ensuring accuracy, timeliness, and excellent employee experience across all touchpoints. - Lead implementation of benefits-related technology initiatives and system integrations to streamline processes and improve data management and reporting capabilities. - Lead cross-functional projects in support of Total Rewards and broader People priorities, including the launch of new benefits offerings, enhancements to existing programs, and support for organizational changes such as acquisitions or expansions. - Serve as the primary benefits subject matter expert and operational leader, escalating key decisions and tradeoffs as appropriate. - Partner with Legal to ensure compliance with local regulations and tax requirements across all operating countries while maintaining consistent global standards. - Collaborate with the VP, Total Rewards and Finance, Legal, People Operations, and other teams, as applicable, to manage benefits costs, conduct annual renewals, and support budget planning processes. Qualifications - 12+ years of experience in benefits administration and management, with demonstrated expertise concerning U.S. self-funded programs and global benefits programs. - 5+ years people leadership experience. - Proven track record of benefits strategy development and implementation in fast-growing technology companies or similar dynamic environments. - Experience integrating benefits programs, vendors and policies. - Strong vendor management experience including RFP processes, evaluation of vendor proposals, contract negotiation, performance management, and relationship building with benefits carriers and service providers. - Experience with benefits administration platforms and HRIS systems, with the ability to drive technology solutions and process improvements. - Deep knowledge of benefits compliance requirements in the U.S. and significant experience in other jurisdictions, including healthcare regulations, retirement plan administration, and employment law. - Demonstrated project management skills with experience leading cross-functional initiatives and managing complex implementations. - Strong analytical and problem-solving abilities with experience using data to drive benefits decisions and optimize program effectiveness. - Excellent communication and stakeholder management skills with the ability to influence and collaborate effectively across all organizational levels. Compensation This role is available in the following US Pay Zones: - US Zone 2: $221,000 - $177,000 - US Zone 3: $203,000 - $162,000 - US Zone 4: $189,000 - $151,000 At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are. Company Description Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 205 million registered learners as of March 31, 2026. Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera is a Delaware public benefit corporation and a B Corp.