• Build and maintain ongoing relationships with client contacts • Prioritize collection activities to maximize cash receipts • Follow up with agency A/P departments and Treasury • Work internally with sales teams and finance to resolve discrepancies • Provide invoice copies to clients and the sales teams • Send monthly statements to customers • Escalate problem accounts in a timely manner • Research and resolve any unapplied cash • Prepare management reports to track the status of aged invoices

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing great customer service as a full-time Billing and Collections Representative in a call center environment. - Handle financial conversations respectfully - Answer incoming phone calls and make outbound calls - Respond to customer questions regarding delinquent payments - Process payments and verify banking and employment information - Ensure accounts are properly updated - Create lasting connections with customers through positive interactions Qualifications - High school diploma or equivalent - Fluent English communication skills and phone etiquette - Computer proficiency and basic math skills - Positive attitude, desire to learn more, and good attendance Requirements - Ability to work Monday - Friday, 8:00 am - 4:30 pm Benefits - Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days - Paid time off - Paid holidays - Health and dental benefits - Monthly employee recognition lunches - Company barbeques - Remote flexibility - Monthly team motivation contests - Weekly coaching sessions and paid training - Spacious work area and desks Company Description Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. - We care deeply for our employees and treat them like family - We value high-performing employees and offer incentives and bonuses for great work - We provide ongoing paid training and a positive work culture How to Apply You're only one short initial application away from taking your first steps toward this rewarding entry-level position. Apply to be our remote Billing and Collections Representative and become a vital part of our financial matters!

• Handle inquiries from commercial customers while using negotiation skills to collect delinquent balances • Establish effective relationships with customers and promote a positive image of the organization • Review past due accounts and offer acceptable payment arrangements • Explain billing cycles and fees effectively • Process secure customer payments and create payment arrangements

• Handle inbound calls from customers • Taking payments on customer wireless, wireline and connect accounts • Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended • Corrects any deficiencies or oversights as outlined by management and/or quality control • Maintains good public relations • Adhere to Company attendance, punctuality, and meal and rest break requirements • Maintain concentration and focus in order to meet performance goals • React positively to an ongoing, changing environment • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals • Maintain good working relationship with assigned supervisors and coworkers • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test • Assists Managers on special projects • Perform additional duties as required by management