Role Description Du kennst die KFZ-Branche – und weißt genau, dass da beim Service noch viel mehr drin ist? Du arbeitest strukturiert, denkst mit, und willst nicht nur Tickets abarbeiten, sondern aktiv verkaufen? Dann suchen wir genau Dich: als Customer Service & Sales Specialist für eines der ambitioniertesten KFZ-Ersatzteile E-Commerce Unternehmen im deutschsprachigen Raum. - Eigenständige Betreuung von 2–3 Marketplace-Kanälen (Channel-Verantwortung) - Bearbeitung von Kundenanfragen, Retouren und Reklamationen – online und am Telefon - Aktives Telesales, Upselling & Cross-Selling mit echtem Vertriebsblick - Strukturierte Abwicklung via digitalem Servicepostfach, Asana & Sales Funnel - Koordination von B2B- und B2C-Kunden über verschiedene Plattformen - Mitdenken bei der Weiterentwicklung von Prozessen und Tools Qualifications - 2–3 Jahre Erfahrung im Kundenservice, Vertrieb oder einem vergleichbaren Umfeld (z.B. Autodoc, Teile24, KFZ-Handel oder Werkstatt) - Technisches Verständnis für KFZ-Teile oder die Bereitschaft, es schnell aufzubauen - Methodische, strukturierte Arbeitsweise – du behältst auch bei hohem Volumen den Überblick - Echte Vertriebseinstellung: Du willst nicht nur helfen, du willst verkaufen - Spaß an digitalen Tools (Asana, Ticketsysteme, Marketplace-Dashboards) - Kommunikationsstärke auf Deutsch – schriftlich wie am Telefon - Selbstorganisation und Eigenverantwortung – du brauchst keinen, der dir sagt, was als nächstes kommt Benefits - 100% Remote – arbeite von überall in Deutschland - Direkte Zusammenarbeit mit der Geschäftsführung – kurze Entscheidungswege, echtes Mitgestalten - Strukturierter Onboarding-Prozess vor Ort - Moderner digitaler Workflow mit Asana, strukturiertem Sales Funnel und klaren Prozessen - Ein Team, das genauso tickt wie du: lösungsorientiert, vertriebsstark, kein Chaos

Role Description Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform. - Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal. - Ensure customers are actively using core use cases with demonstrated, measurable value. - Continuously identify and influence meaningful expansion opportunities through account insight and engagement. - Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product. Qualifications - 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS. - Demonstrated ability to navigate complex engineering organizations, including DevOps, platform, and infrastructure teams. - Experience leading 10-20 enterprise accounts, working with C-level stakeholders. - Past executive presence to lead renewal conversations, QBRs, and value discussions. - Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning. - Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required). - Familiarity with HubSpot and other CS/CRM platforms. - Experience in a high-growth startup or scale-up environment, where you’ve contributed to both building and executing CS motions (preferred). Benefits - Fully remote. - Competitive salary. - Annual company retreat. - 2 extra company-wide holidays. - Unlimited PTO. - 401K and private medical. - Friendly and inclusive workplace culture (community guilds and online company events). - For US based candidates: The OTE range for this role is between $152,000-220,000 per annum and is based on experience, location and skills. Company Description We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources. - LocalStack provides a high-fidelity emulator and local cloud development platform. - Large and active developer community with over 100k active users worldwide and 290M+ downloads to date. - Customer base ranges from SMBs to Global Fortune 500 companies. - Headquartered in Zurich/Switzerland, with a main engineering office in Vienna/Austria and remote team members from various countries.

• Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs. • By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices. • Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience. • Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence. • Help find new ways to continuously improve our customers experience, both in our product and processes. • Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly. • Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities. • Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

• Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts. • Commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution. • Guide customers to maximize their business through an intimate understanding of the ServiceTitan platform. • Act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions. • Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met. • Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes. • Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise. • Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions. • Provide training and guidance to customers, ensuring they utilize our software effectively. • Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience.