• Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs. • By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices. • Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience. • Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence. • Help find new ways to continuously improve our customers experience, both in our product and processes. • Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly. • Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities. • Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

• Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts. • Commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution. • Guide customers to maximize their business through an intimate understanding of the ServiceTitan platform. • Act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions. • Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met. • Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes. • Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise. • Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions. • Provide training and guidance to customers, ensuring they utilize our software effectively. • Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience.

Role Description Looking for motivated individuals who want more out of their income and career. This is a remote opportunity where you’ll work directly with individuals who have requested help understanding their financial protection options. No cold outreach. If you’re someone who is competitive, coachable, and willing to put in the work, this can be a strong income opportunity with long-term growth. - Speak with clients who have requested information - Help families understand available benefit options - Guide clients through a simple enrollment process - Build long-term relationships and client portfolios Qualifications - Individuals tired of capped hourly income - Competitive, self-motivated people - Those willing to learn and follow a proven system - Sales experience is helpful, but not required Requirements - Those looking for a fixed hourly paycheck - Individuals unwilling to be coached - People who need constant supervision Benefits - Pre-qualified inbound leads (no cold calling) - Step-by-step training system (no experience required) - Remote work environment - Flexible schedule (full-time or part-time) - Ongoing mentorship and support - Performance-based income - Competitive commissions with unlimited potential - Opportunities for leadership and team-building Next Step If you’re open to learning more, apply to schedule a quick overview of the role and see if it’s a fit. All interviews will be conducted via Zoom video conferencing. (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Take ownership of a portfolio of approximately 100 to 120 existing Ekwa accounts. • Manage end-to-end account health — engagement cadence, performance reviews, escalation management, and proactive risk identification. • Conduct quarterly business reviews with key stakeholders, anchored in ROI and the value Ekwa is delivering against their goals. • Own the renewal process, addressing cancellation risks early and hitting retention targets. • Identify and close opportunities for upsell, cross-sell, additional services, and new locations. • Generate referrals, reviews, and case-study-worthy wins from your book. • Partner with SEO, paid media, content, and web teams to translate strategy into delivery. • Maintain clean, accurate account data, notes, and pipeline information in HubSpot.