ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat
Program Director - Professional Services - German Speaking
Location
Worldwide
Posted
52 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Program Director - Professional Services - German Speaking
ServiceNow
Role Description The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs—often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed—rolling up their sleeves to drive progress, solve problems, and ensure success. - Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value. - Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices. - Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials. - Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success. - Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome. - Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers. - Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project). - Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities. - Champion the adoption of AI-driven delivery methodologies to accelerate implementations. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations. - Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings. - Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address; familiarity with ServiceNow product configuration is a plus. - Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts. - Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions. - Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation. - Strong financial acumen, with experience in program budgeting, forecasting, and value realization. - Excellent communication, negotiation, and executive stakeholder management skills. - Project Management certification (PMI – PgMP, MSP, or equivalent) and Agile/Scrum/SAFe experience is a plus. - Ability to travel as required (up to 50%). Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Associate Director, Clinical Science
Arcus BiosciencesGlobal, biopharmaceutical company at the forefront of designing precision combinations in the pursuit of cures
Title: Associate Director, Clinical Science Location: United States Job Description: Summary The Associate Director, Clinical Science will be a key contributor to the scientific, clinical, and operational scope of clinical development programs in both inflammation/immunology and oncology, with an emphasis on program-specific activities. The Associate Director, Clinical Science will help drive the design, planning, and implementation of study protocols for assigned investigational products and will play a key role in supporting related regulatory activities. This role will work on cross-functional study management teams for the design, execution, and monitoring of clinical trials, as well as data interpretation and communication to both internal and external stakeholders. This individual may also help support internal process improvement initiatives within the clinical department. Responsibilities - Partner with cross-functional study-level teams to help drive the conduct of our early clinical studies in inflammation, with potential to also work on oncology studies. These activities include operational feasibility, data management deliverables, preparation of meeting materials, communication plans, safety monitoring, preparation of status update reports, and study close-out activities. - Analyze clinical trial data, including gathering, analyzing, reviewing, interpreting, and providing preliminary assessments. Assist in communicating a clear overview of trial results to program teams. - Perform safety/efficacy data reviews. Will be responsible for assessing issues relating to protocol conduct and/or individual subject safety. - Support senior team members with medical monitoring reports, safety reviews, site interactions, and reviewing TFLs. - Provide organizational support for Data Monitoring Committees and other applicable data review committees, including operationalizing the charter, preparing updates and data reviews, execution of meetings and adjudications, and communication of synthesized data reports. - Author clinical protocol synopsis, and contribute to authoring of clinical study protocols, clinical study reports, IBs, ICFs, training documents, and other clinical and regulatory documents. - Interact with internal and external stakeholders (study sites, vendors, committees, etc.) in support of clinical trial objectives; responds to or triages questions for appropriate escalations. - Write and/or review collaborative abstracts, posters, and content for scientific meetings, conferences, and publications. - Support publication strategy execution including collaboration with investigators, KOLs, medical affairs and other internal/external stakeholders. - Present at investigator meetings and site initiation visits. - Conduct literature reviews as needed. - Line management of junior clinical scientists. Qualifications - PhD degree in health science field, PharmD, MD or non-US equivalent, or other relevant advanced degree in a health science field. - 5+ years of experience at a pharmaceutical, CRO or biotechnology company as a clinical scientist or related role. - Experience in inflammation and immunology clinical trials preferred. - Experience with data analysis and interpretation as an understanding of safety and pharmacovigilance principles required. - Ability to think innovatively, and tactically with an interest in clinical research and drug development. - Demonstrated ability to evaluate, interpret and present complex scientific data (preclinical, clinical, translational) to inform scientific hypotheses and development strategy. - Working knowledge of biostatistics, GCP, and regulatory requirements for clinical studies. - Must be willing and possess the expertise to work effectively in a fast-paced, team-based matrix environment as well as the ability to function independently as appropriate. Flexible to accommodate changes in team and project needs. - Ability to handle multiple projects at a time and have a strong attention to detail while understanding the higher-level strategy. - Excellent interpersonal, verbal, and written communication skills. - Ability to make independent, timely and appropriate decisions. This role can be based at our Hayward or Brisbane, CA location (preferred) or can be remote based. The anticipated salary range for fully qualified candidates applying for this position is $200,000 - $210,000 USD annually. This salary range is an estimate of what we reasonably expect to pay for this posted position. The actual salary may vary based on various factors including, without limitation, individual education, experience, tenure, skills and abilities, internal equity and alignment with market data. In addition to a competitive market-based salary, Arcus offers the opportunity to participate in stock programs, a performance-based bonus, and a comprehensive benefits package. Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, mouse, or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. Arcus Biosciences is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arcus is committed to the principle of equal employment opportunity for all employees and does not discriminate based on race, religion, color, sex, gender identify, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other legally protected status.
Director, Productions
Warner Bros. EntertainmentWarner Bros. Entertainment, or WB, is a well-known, worldwide entertainment leader in creative content, including feature films, television, DVDs, animation, co
Title: Director, Remote Productions Location: Atlanta, Georgia, United States of America Work Type:Hybrid, Full Time Job ID: IdR000104802 Job Description: Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... The Live Remote Sports Director is the creative and technical authority in the production truck on game day. Reporting to the Coordinating Director of Live Remote Productions, this role is responsible for directing all camera, replay, graphics, and audio elements of live and near-live remote sporting events for TNT Sports broadcasts. The Director collaborates closely with Producers, Technical Directors, Associate Directors, and Broadcast Associates to execute production plans that are both strategically sound and visually stunning. This position requires significant travel and a flexible schedule aligned to the live sports calendar. Role Accountabilities... - Serve as the primary creative authority in the production truck, calling all camera cuts, replay sequences, graphics deployments, and transitions during live remote broadcasts. - Direct high-profile NHL, MLB, and NCAA events with a consistent, broadcast-quality "look and feel" that upholds TNT Sports standards and brand identity. - Collaborate with the Producer pre-game to develop and execute a comprehensive production plan, including camera placements, show flow, graphics stings, music cues, and replay priorities. - Lead and mentor Associate Directors (ADs) and Broadcast Associates (BAs), providing constructive, real-time coaching that elevates the entire crew. - Actively champion the integration of new broadcast technologies, including MFP Productions (Remote Integration) workflows, IP-based production systems, and next-generation replay platforms. - Communicate proactively and professionally with all departments-engineering, graphics, audio, EVS operators, and league/team media relations-to ensure seamless execution. - Think forward: review upcoming games and events in advance and develop production plans that allow operations and engineering teams to prepare thoroughly. - Contribute creatively to all show elements including content selection, music, graphics packages, and special production elements for marquee broadcasts. - Adapt quickly and calmly in dynamic live-event environments, solving technical and creative challenges without disrupting the broadcast. - Maintain awareness of league rules, broadcast rights requirements, and credentialing protocols for all sports properties. - Be available for a 24/7 live sports schedule including weekends, holidays, and playoff runs as required. Qualifications & Experiences... Required: - Minimum 5 years of experience as a Director in remote live sports production at a regional network level or higher. - Demonstrated directing experience on NCAA basketball, NHL, MLB, or NASCAR broadcasts at a regional network level or higher; experience across multiple TNT Sports properties strongly preferred. - Extensive hands-on experience directing in full large-scale production trucks and MFP production environments. - Deep working knowledge of multi-camera production, replay systems (EVS or equivalent), broadcast graphics platforms, and production switchers. - Experience with computer-based rundown formats and the ability to read and execute complex show formats under live conditions. - Proven ability to remain composed and decisive in high-pressure, fast-moving live broadcast situations. - Strong interpersonal and communication skills; able to lead a large crew and build productive relationships with league and team media relations personnel. - Demonstrated ability to mentor and develop emerging production talent. Preferred: - Experience directing national-level live sports broadcasts for a major network or sports cable property. - Familiarity with IP-based broadcast workflows and cloud-based production tools. - Experience directing both regular-season and playoff/championship-level events. - Forward-thinking mindset with a track record of proposing and adopting new production techniques or technologies. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
Build and maintain partnerships with foundations to enhance research, education, and patient care. Develop strategies for securing funding and support faculty in articulating their work's impact to prospective funders.
Director of Position Control
IDEA Public SchoolsIDEA Public Schools is an education management-focused nonprofit organization that believes every single child who wants to can participate in higher education
Title: Director of Position Control (26-27) Location: Texas United States Work Type: Remote, Full Time Job ID: 2026-2027 Job Description: The Director of Position Control is responsible for leading the design, build-out, maintenance, and governance of the organization's position control infrastructure as IDEA transitions to and operates within Workday. This role ensures that job profiles, positions, and staffing structures are accurate, auditable, compliant, and scalable - serving as the operational backbone for staffing execution, reporting, and workforce planning. While this role does not own budgeting or financial modeling, the Director is expected to understand the financial implications of staffing decisions and serve as a close strategic partner to Finance, FP&A, and Financial Modeling counterparts. The focus of this role is position integrity, staffing logic, compliance, and system stewardship; aligning with our financial team's requirements. This role reports directly to the Managing Director of Staffing Logistics and Modeling and operates within a highly cross-functional ecosystem spanning Talent Acquisition, Compensation, HRIS, Payroll, State Reporting, Enrollment, and Finance. Supervisory Responsibilities: - Directly manage position control team members (Position Control Analysts) responsible for position creation, maintenance, auditing, and reporting - Establish clear operating rhythms, workflows, and accountability structures for position control work Location: This is a full-time remote position based in Texas, with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate. Travel Expectations: Up to 30% of the time during the busiest parts of the year. What You'll Do - Accountabilities Essential Duties: Position Control Strategy & Governance - Own the organization-wide position control framework, ensuring clarity, consistency, and compliance across all schools, regions, and entities - Define and enforce standards for position creation, modification, inactivation, and historical tracking - Serve as the organizational authority on position definitions, job architecture alignment, and position lifecycle management - Partner with HR Compliance, Grants, and State Reporting[JR1.1] teams to ensure position data supports federal, state, and grant-based reporting requirements Workday Job Profiles & Position Management - Lead the build-out, maintenance, and long-term governance of job profiles and positions in Workday - Ensure strong data integrity between job profiles, positions, worker assignments, and downstream systems (payroll, reporting, analytics) - Design and document scalable workflows for position creation and changes, aligned to staffing cycles and enrollment timelines - Act as the primary Workday position control subject-matter expert during and after HCM implementation Staffing Models, Logic, & Enrollment Alignment - Maintain and operationalize staffing models in partnership with the Managing Director of Staffing Logistics and Modeling - Update and manage staffing logic statements, assumptions, and metrics to ensure alignment with real-time enrollment data throughout the year - Ensure staffing models translate cleanly into executable positions within Workday - Monitor variances between modeled staffing and actual positions, identifying risks, inconsistencies, or compliance gaps Data Accuracy, Compliance, & Reporting - Establish rigorous auditing processes to ensure position data is accurate, complete, and defensible - Ensure position control data supports payroll accuracy, headcount reporting, and state/federal submissions - Develop dashboards and reporting tools that provide transparency into position status, vacancies, overages, and staffing health - Partner closely with State Reporting, HRIS, and Payroll to resolve discrepancies and prevent downstream errors Cross-Functional Partnership (Non-Financial Ownership) - Partner extensively with Finance, FP&A, and Financial Modeling teams to: - Translate staffing models into position-level execution - Assess the financial impact of position changes (alongside Finance partners) - Ensure alignment between approved staffing plans and active positions - Collaborate with Compensation to ensure positions align to job architecture and pay structures - Support Talent Acquisition teams by ensuring positions are available, accurate, and aligned to hiring plans Continuous Improvement & Change Leadership - Identify opportunities to streamline position control workflows, reduce manual effort, and improve system reliability - Lead change management related to new position control processes, Workday enhancements, or staffing model updates - Train internal stakeholders on position control standards, processes, and expectations - Document institutional knowledge to support long-term scalability and continuity Additional Duties and Responsibilities: - Additional duties as assigned. Knowledge and Skills - Competencies - Make Strategic Decisions: This team member uses data and trends to drive decisions that impact multiple teams, while anticipating risks and planning contingencies for key initiatives. They apply strategic frameworks to clarify challenges and guide coherent action, and they actively support others in strengthening their strategic thinking and decision-making capabilities. - Manage Work and Teams: This team member builds and maintains systems to track progress toward team goals, ensuring clarity through defined roles and responsibilities. They implement structured processes that support smooth team operations and strategically allocate time and resources to drive goal achievement. - Grow Self and Others: This team member uses data to assess development needs and designs learning opportunities that align with team goals and individual career growth. They model a growth mindset by being open about their own development and ensure that both personal and team-led learning initiatives are impactful and well-aligned with organizational priorities. - Build a Culture of Trust: This team member builds trust and drives positive engagement across multiple groups, as reflected in strong feedback and survey results. They proactively address concerns, model transparency and authenticity, and foster collaboration through open, honest communication and shared ownership. - Communicate Deliberately: This team member communicates a clear and compelling vision that aligns team efforts with organizational goals. They proactively identify and address communication gaps across workstreams, implementing solutions to enhance coordination, while anticipating and resolving stakeholder concerns before they surface. Additional Skills: - Systems thinking with strong attention to data integrity and downstream impacts - Ability to translate complex staffing logic into executable system structures - Strong cross-functional influence without direct budget ownership - High comfort operating in ambiguity during system and process transformation - Makes sound decisions using data, audit findings, and stakeholder input - Builds clear operating mechanisms and scalable processes - Develops team capability and institutional knowledge - Communicates deliberately across technical and non-technical audiences - Builds trust through consistency, clarity, and follow-through Required Education and Experience: - Bachelor's Degree in Business, HR, Operations, Data Analytics, or related field - 5+ years of experience in position control, workforce operations, HR systems, or staffing analytics - 3+ years of experience leading or owning a position control process - Hands-on experience with HRIS platforms (Workday strongly preferred) - Experience operating in large, complex, multi-entity organizations Preferred Education and Experience: - 7 years of supervisory experience leading and directing a position control team. - 5 years of experience conducting position control analysis and management in the education industry. - Experience in K-12 or similarly regulated environments - Prior involvement in HRIS or HCM implementations - Experience partnering closely with Finance Models - Advanced experience with reporting tools (PowerBI, dashboards, audits) Physical Requirements: - Sedentary position with standard office or remote work expectations What We Offer: Compensation & Benefits: Salaries for people entering this role typically fall between $98,200 and $115,900, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment. Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan.



