Role Description In dieser Rolle übernimmst Du die Verantwortung für einen strategischen Kunden im Public Sector, treibst die End-to-End Delivery, leitest komplexe Onboarding- und Rollout-Initiativen und bist zentraler Ansprechpartner für alle operativen und Delivery-relevanten Themen – mit Fokus auf Customer Satisfaction, Growth und Customer Success. Du arbeitest eng mit Teams aus Product, Engineering und Customer Support zusammen und stellst sicher, dass Eskalationen sauber gemanagt werden, indem Du: - Delivery-Prioritäten definierst - die Einhaltung von SLAs sicherstellst - relevante Senior Stakeholder einbindest, um messbare Ergebnisse zu erzielen Gemeinsam gestalten wir eine Welt, in der Datenschutz und Sicherheit bestimmen, wie Organisationen kommunizieren - sicher, zuverlässig und skalierbar. Qualifications - 10+ Jahre Erfahrung in Service Delivery, Customer Operations oder Technical Account Management, idealerweise im Public Sector (SaaS/Tech) - Erfahrung im Management komplexer Public Sector Kunden - Erfahrung in der Zusammenarbeit mit Product & Engineering Teams - Sicher im Umgang mit Senior Stakeholdern und Eskalationen - Starkes Verständnis von SLA Management, Service Performance Monitoring und Reporting - Erfahrung mit Onboarding und Rollout großer Public Sector Projekte - Erfahrung in Triage, Escalation Management und funktionsübergreifender Koordination - Erfahrung mit Delivery Planning und Release Coordination - Ausgeprägte Stakeholder Management Skills - Proaktive, lösungsorientierte Arbeitsweise - Fließend Deutsch und Englisch Requirements - Du übernimmst die End-to-End-Verantwortung für Delivery und operative Performance eines strategischen Public Sector Kunden - Du bist der zentrale Ansprechpartner für Account, Relationship Management und Escalations - Du führst ein funktionsübergreifendes Team in einer Matrixstruktur - Du treibst Release Planning und Kundenkommunikation voran - Du baust starke Beziehungen zu Senior Stakeholdern im Public Sector auf - Du identifizierst Risiken, Abhängigkeiten und Lücken in der Customer Experience und setzt Verbesserungen um - Du stellst Abstimmungen zwischen Kundenanforderungen und Business Goals sicher - Du verbesserst kontinuierlich unsere Delivery Prozesse für mehr Skalierbarkeit und Effizienz - Du leitest komplexe Onboarding- und Rollout-Projekte für Public Sector Organisationen - Du priorisierst Features, Bug Fixes und Verbesserungen in Abstimmung mit Product und Engineering - Du managst kritische Themen und eskalierst diese an das Senior Management - Du verantwortest die Service Performance (inkl. SLAs, Reporting und Continuous Improvement) Benefits - Ein jährliches Weiterbildungsbudget von 1.000 EUR zur Unterstützung deiner beruflichen Entwicklung. - Eine Mitgliedschaft im Urban Sports Club, damit du ausgeglichen und gesund bleibst. - Flexible Arbeitsmodelle: Arbeite von unserem Büro in Berlin aus oder remote innerhalb Deutschlands. - Täglich frisches Frühstück, Obst, Snacks und Kaffee in Barista-Qualität in unserem Büro in Berlin.

• Audit the demo-to-customer lifecycle to identify friction and unlock conversion opportunities • Design and implement process improvements that reduce manual effort and accelerate cycle times • Own GTM playbooks, rules of engagement, and ensure best practices across the Sales tech stack (HubSpot, Apollo, Clari, JustCall, etc.) • Lead Weekly and Monthly Business Reviews end-to-end, from data synthesis to executive narratives • Build dashboards that surface leading indicators and enable proactive decision-making • Translate complex, multi-source data into clear insights with actionable recommendations • Own forecasting with scenario models to support quarterly and annual planning • Run forecast vs. actual reviews with root-cause analysis and course-correction plans • Partner with Sales leadership to set bottoms-up, data-backed targets and drive AI/ML adoption in forecasting • Act as the operational bridge across Sales, Marketing, and Customer Success, ensuring clean data flows and aligned execution • Lead cross-functional initiatives to strengthen pipeline management from qualification to close • Drive strategic projects and mentor junior team members to build operational rigour

• Drive and optimise Sprinto’s end-to-end revenue strategy • Partner across Sales, Marketing, Customer Success, Product, and Finance to align on metrics, workflows, and AI-driven tools that enable sustainable growth • Support the design and maintenance of annual and quarterly revenue plans • Track performance vs. plan and surface early signals of deviation • Own headcount tracking across Revenue functions, model capacity scenarios to evaluate hiring impact on output • Support development of revenue forecasting models, analyse historical trends, and use AI tools to automate data workflows • Prepare data packs and insights for leadership reviews, synthesising cross-functional metrics into a clear business narrative

Title: IACUC Operations Manager 45001775 907 Floyd Avenue, MCV Main Campus, Virginia, United States, 23284 Legal, Audit and Compliance Internal (VCU Employees Only) Staff VP Research MBU Job Description: Department Summary: At the VCU Office of the Vice President for Research and Innovation, our mission is to foster transformative research, discovery, and innovation at Virginia Commonwealth University through service excellence. We partner with faculty in all schools and departments as they seek funding, plan studies, establish collaborations, calculate budgets, submit grant applications, negotiate industry contracts, and secure patents and licensing agreements. Our commitment to supporting and elevating the research community at VCU has resulted in record levels of sponsored research and has placed VCU among the nation’s premier public research universities. Through our passion for discovery and willingness to take on challenges, we continue to advance the work that matters most and position the university as a national leader in research, innovation, creativity, and scholarship. Duties & Responsibilities: The Animal Care and Use Program Operations Manager is responsible for managing the daily operations of the Institutional Animal Care and Use Committee (IACUC), ensuring compliance with federal, state, and institutional regulations governing the humane care and use of animals in research. Key responsibilities include: - Supervising IACUC administrative staff. - Overseeing the protocol submission process, managing protocol reviews (and serving as a backup when needed), and acting as a liaison between researchers and IACUC reviewers. - Driving process improvements by collaborating with the IACUC administrative staff to manage and evaluate change requests. - Overseeing the operations related to program reviews and facility inspections. - Managing and overseeing the administration of training programs. Qualifications: Minimum Qualifications Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU. Only applicants who do not require current or future sponsorship for employment will be considered - Education: Bachelor’s degree in a relevant field (e.g., animal science, biology, regulatory affairs) is required. Advanced degree or certification (e.g., CPIA) preferred. - Experience: At least 1 years of experience in IACUC administration is preferred. Experience in managing or supervising staff is highly desirable. - Skills: - Strong organizational and leadership abilities. - Excellent communication and interpersonal skills. - Proficiency in IACUC management software and protocol tracking systems. - Familiarity with federal, state, and institutional regulations concerning animal research. Preferred Qualifications - Experience supervising and mentoring IACUC administrative staff, fostering high performance, meeting deadlines, and supporting their professional growth. - Strong work ethic with a consistent attendance record. - Proven ability to identify, analyze, and resolve potential issues effectively. - Demonstrated ability to collaborate with individuals at all levels in a respectful and supportive manner. Salary Range: Commensurate with experience to 82,000 Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Unit: VP Research MBU Department: Animal Care and Use Program FLSA Exemption Status: Exempt Hours per Week: 40 Restricted Position: Yes ORP Eligible: No Flexible Work Arrangement: Hybrid University Job Title: 25234N - Sr Specialist LG 1