Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business. The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We’re empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers. This role is remote and reports to the Director of Customer Success. What You'll Do - Own the book - Manage a growing set of SMB restaurant accounts—track usage, adoption, health scores, forecast renewals, and hit quarterly NRR targets. - Identify expansion, upsell, cross-sell, and referral opportunities; partner with Sales to close them. - Drive adoption & ROI Train operators on Sauce’s platform and best practices, translating “dollars saved” and “orders gained” into clear next steps. - Run data-driven business reviews (QBRs) and health checks to surface wins and unblock growth. - Advocate for the customer Gather feedback, diagnose root causes, and route insights to Product & Ops for continuous improvement. - Serve as an escalation point for time-sensitive issues, coordinating with Support until resolution. - Work as one team Partner closely with Onboarding to deliver smooth go-lives. - Share playbooks, metrics, and voice-of-customer trends with Marketing, Sales, and Leadership. What Sets You Up For Success - 3+ years managing restaurant or hospitality accounts (SaaS or in-house ops). - Deep understanding of off-premise ordering, delivery logistics, and restaurant unit economics. - Comfortable in Salesforce/HubSpot (or similar) and fluent in Excel/Sheets for KPI tracking. - Data-driven, organized, and proactive—you solve problems before the ticket is opened. - Clear communicator and active listener who can coach busy operators both in-person and over Zoom. - Experience collaborating with offshore or distributed teams is a plus. - Genuine passion for helping local businesses win. What We Offer - Strong & Competitive Compensation Package - Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) - Paid Parental Leave - Flexible Work Environment - Responsible Paid Time Off Policy $75,000 - $95,000 a year The budget is $75k base + $20k commission - approved by Dana and Noy Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

• You guide our customers from onboarding through long-term use and ensure they love our software. • You understand our customers' individual goals and help them achieve them with our solution. • You analyze usage data and proactively identify opportunities for optimization. • You build outstanding product knowledge and ensure our customers are successfully represented across all sales platforms. • You work closely with Sales, Marketing and Product Development to share best practices and help prioritize new features. • You build genuine relationships — with the goal of satisfied customers who happily renew and recommend us.

• Provide personalized support to our clients online. • Build strong relationships with clients and understand their unique needs. • Educate clients on our products and services. • Resolve client inquiries and address any concerns promptly and efficiently. • Maintain accurate records of client interactions. • Continuously improve your customer service skills and product knowledge.

Role Description Trillium Health Resources has a career opening for an Innovations Waiver Care Manager to join our Care Management Team! The Innovations Waiver Care Manager is responsible for providing complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability, which may include secondary mental health or substance abuse, and/or complex medical/physical health needs. This position requires a dynamic, proactive approach to assessment, monitoring, and complex coordination of care, to ensure quality support and consistent adherence to waiver requirements. Innovations Waiver Care Manager assists with integrated care management through multi-disciplinary collaboration and referrals. This position has a primary focus on members who have Intellectual Developmental Disability, serving both children, adolescents, and adults. On a typical day, you might: - Utilize person-centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual. - Provide education and support to members in learning about and exercising rights and responsibilities. - Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process. - Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth. - Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process. Qualifications - Must meet QP status. - Fully licensed by the NC governing board regulating Human Services professions; OR - Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR - A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. - If serving members with LTSS needs, the care manager must meet the minimum QP requirements defined above (A-D) and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional. - License and/or certification may be accepted as noted above. - Must have a valid driver’s license. - Must reside in North Carolina and within 75 miles of the following Mid-State Trillium counties: Guilford. - Must be able to travel within catchment as required. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. How to Apply To be considered, submit your application and resume through our ADP Career Center. Your resume must include: - Employer name, dates of service (month/year), average hours worked per week, and essential job duties. - Education details (degree type, date awarded, institution, field of study). - Licensure/certification information, if applicable. After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.