Role Description QTY 1 offshore B2/C1 observability engineer starting a new effort at BCU standing up Dynatrace tool for observability - working and reporting directly into senior client developers but leading the effort to set up alerts and manage Dynatrace as a tool post initial implementation at a rate of $45/hr with US overlap (through 10AM CST). - Assist in the design and deployment of new Dynatrace tool platform at BCU, coordinating with Dynatrace implementation team upon BCU requirements. - Manage Dynatrace monitoring and observability platform across microservices environments after initial deployment. - Work with software development team to implement required observability and configure alerts. - Assist with the configuration and maintenance of Dynatrace platform. - Integrate Dynatrace with CI/CD pipelines, ticketing systems, and collaboration tools. - Support incident response by involving the right team members during India business hours. - Maintain monitoring documentation, runbooks, and operational procedures. Qualifications - 6+ years of total experience with 3+ years in monitoring and observability. - Hands-on experience with Dynatrace platform implementation and administration. - Experience deploying Dynatrace, synthetic monitoring, and real user monitoring (RUM). - Strong understanding of application performance monitoring (APM) concepts. - Experience with cloud platforms such as Azure. - Knowledge of container technologies such as Docker and Kubernetes. - Experience with Linux and Windows server environments. - Familiarity with log analysis, distributed tracing, and metrics-based monitoring. - Experience integrating monitoring with DevOps and CI/CD pipelines. Preferred Qualifications - Dynatrace certifications (e.g., Dynatrace Associate or Professional). - Experience with SRE practices, SLIs/SLOs, and error budgets. - Knowledge of Infrastructure as Code tools such as Terraform or Ansible. - Experience with monitoring tools such as Prometheus, Grafana, or Splunk. - Familiarity with microservices and cloud-native architectures. Key Skills - Dynatrace Administration 4/5 - Observability & APM 4/5 - Cloud Monitoring 3/5 - Performance Optimization

Title: Engineer II, Sr/II or Lead - Market Monitoring - Remote Eligible Location: Little Rock, Arkansas, 72223, United States Location Address: Corporate HQ 201 Worthen Dr Little Rock, AR 72223, USA Remote, United States Full-Time Department: Engineering Job Description: Description Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a new member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: - Competitive and transparent pay with bonus opportunities - Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance - Relocation bonus (if applicable) - Hybrid working environment for positions that are eligible - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. - Engineer II - Pay Range: $90,000-$99,000 - Sr. Engineer - Pay Range: $108,000 - $125,000 - Sr. Engineer II - Range: $125,000 - $138,000 - Lead Engineer - Pay Range: $138,000-$160,000 Join our team as an Engineer on the Market Monitor team! The Market Monitor Engineer plays a critical role in evaluating both economic and physical power system operations to support the analysis of the SPP energy and transmission services markets. This position supports the monitoring, detection, and prevention of market power abuse and market manipulation, while ensuring market rules, design, and performance promote efficient and effective outcomes. The role requires strong technical expertise, sound judgment, and the ability to work independently and collaboratively within a multi-disciplinary team. Interaction with real-time operations includes rotating on-call responsibilities. The position also involves engagement with internal stakeholders, market participants, regulatory bodies, and committees across both the SPP Marketplace. Key Responsibilities - Analyze economic and physical power system operations to monitor SPP and congestion hedging markets - Identify potential market design issues, market power abuse, and market manipulation through data analysis and reporting - Perform power flow and pricing analysis applying economic and operational principles - Develop ad hoc analyses, routine reports, and market metrics with minimal supervision - Document investigations and studies in clear, well-supported written reports - Support market monitoring activities and maintain independence while engaging internal staff, committees, and working groups - Provide technical support to management and respond to regulatory inquiries as needed - Participate in rotating on-call responsibilities and special projects - Collaborate effectively within a multi-disciplinary team while managing multiple priorities To be successful we're looking for: - Bachelor of Science in Engineering, this degree should: Be from a university that meets the requirements to sit for the Professional Engineering exam (in Arkansas, that is most typically a degree from an ABET accredited university or a graduate degree from a college that has an ABET accreditation), Degree should be in a calculus-based engineering field and preferred degree programs are Electrical Engineering, Computer Engineering, Industrial Engineering, Mechanical Engineering, or Systems Engineering - Engineer II - Two (2) Years of relevant Engineering experience - Sr Engineer - Five (5) years of relevant Engineering experience; Professional Engineer License may satisfy one year of experience requirement. - Senior Engineer II: Nine (9) years of relevant Engineering experience; Professional Engineer License or Advanced degree in related field of study may satisfy one (1) year of experience requirement. Two (2) years of experience may satisfy both a Professional Engineer License and Advanced degree in related field. - Lead Engineer - 12 years of relevant Engineering experience; OR - 11 years of relevant Engineering experience with a Master’s Degree in Electrical, Computer, Industrial, Mechanical or Systems Engineering OR - 10 years of relevant Engineering experience with a Doctoral degree in Electrical, Computer, Industrial, Mechanical, or Systems Engineering - A Professional Engineer license is required for the Lead level role; however, 12 years of relevant experience may be considered in lieu of a Professional Engineer License - Proficient at organizing and conducting technical and analytical studies - Advanced knowledge of electric market concepts and ability to apply understanding in unique analysis - Basic understanding of microeconomics, including the theory of competitive markets - Strong interpersonal, team-building, and organizational skills - Flexibility and aptitude to function with constantly changing conditions and priorities - Ability to support diverse team members and manage complex analysis projects - Experience performing analysis using SAS, SQL queries, or another database analytical tool or experience - programming in any comparable data-oriented environment - Excellent verbal and written communication skills - Advanced knowledge of the calculation principles, functionality - Understanding of and compliance with SPP Policies and Procedures Preferred: - Registered Professional Engineer License - Advanced degree in related field of study - Experience in reliability operations, data analysis, power flow analysis, ad hoc reporting Position Type and Expected Hours of Work: This is a full-time position. Days and hours of the workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required. Travel Requirement: This position requires minimal travel (0-10 %). Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process.

Role Description RRC is seeking a talented Relay Settings Engineer to help us build the future of both U.S. and Canada energy production from both remote work locations and any one of our U.S. or Canadian office locations. This is an opportunity to work at the forefront of the evolving energy production landscape. Core Values - Client Satisfaction – understands the goal of always exceeding our client’s expectations - Employee Happiness – able to work well with others, communicate clearly with coworkers, promote a positive work environment, and mediate conflicts between team members - Quality Work - able to take ownership, work independently, prioritize workload, and deliver quality results on time while working on multiple projects simultaneously - Above and Beyond - versatile, flexible, able to anticipate the needs of the company, take the initiative, and willing to go out of your way to assist others Essential Duties and Responsibilities - Develop and calculate protective relay settings for transmission, distribution, substations, and renewable energy facilities - Perform relay coordination studies, short circuit studies, and fault analysis for utility and industrial power systems - Support the design, implementation, and review of protection schemes - Investigate relay operations and assist with troubleshooting protection system issues - Prepare relay settings files, technical calculations, coordination reports, and supporting engineering documentation - Review one-line diagrams, AC/DC schematics, relay logic diagrams, and protection and control drawings for accuracy and compliance - Utilize modeling and analysis software such as ETAP, ASPEN, SKM, CAPE, or similar tools to support engineering studies and relay coordination - Coordinate with utilities, project managers, field personnel, and multidisciplinary engineering teams throughout project execution - Support commissioning, testing, and energization activities for substations and power system equipment - Maintain documentation and ensure compliance with applicable industry standards, utility requirements, and client specifications - Support project schedules, budgets, and deliverables while maintaining quality work and client satisfaction Qualifications - Bachelor’s degree in Electrical Engineering, Renewable Energy Engineering, or related field required - Master’s degree in Electrical Engineering, Renewable Energy Engineering, or related field preferred - 5+ years of related experience in relay settings, protection and control engineering, or power systems engineering - Professional Engineering (PE) license in the U.S. or P.Eng. in Canada (or ability to obtain) - Strong understanding of power system protection principles and relay coordination practices - Working experience and familiarity with Distance Relays, Differential Relays, and Overcurrent Relays - Experience developing relay settings for transmission and distribution systems - Knowledge of IEEE, NERC, and applicable utility protection standards - Experience using modeling and power system analysis tools such as ETAP, ASPEN, SKM, or similar software - Ability to perform coordination studies, fault analysis, and protection system troubleshooting - Ability to read and interpret electrical schematics, one-line diagrams, relay logic diagrams, and wiring drawings - Strong analytical, organizational, technical writing, and communication skills - Ability to manage multiple projects and deadlines in a fast-paced environment - Self-motivated with the ability to work independently and collaboratively within a team environment Benefits - Flexible work hours to accommodate work-life balance - Health, dental, and vision insurance - 401k matching - Bonus eligibility - Tuition reimbursement for certain pre-approved education pursuits - RRSP matching (Canada), 401k matching (US)

Role Description The L3 Support Engineer role is a fast-paced technical support resource specializing in the immediate response to technical issues presented by end-users. - Remediate alerts presented from the company’s monitoring platforms - Remediate security vulnerabilities provided by the company security team - Remediate missing patching and updates presented by the company’s centralized service team - Assist with remote deployment tasks such as installation of applications, system configuration, etc., before physical deployment - Perform remote troubleshooting of hardware & software issues submitted by end-users - Perform system and appliance updates such as Server OS upgrades, network device firmware updates, and other hardware updates - Hyper-V and VMware hypervisor troubleshooting and upgrades - Assist with after-hours configuration changes submitted by the company engineers - Engage with the client, vendor, or company contacts in events of emergency outages as defined by escalation plans unique to each client - Document problem resolution and the entire process within the company’s ticketing platform - Create technical documentation for client processes, systems, and software tools, monitoring servers and desktops. Communicate with vendors of company tools to remediate issues immediately - Recommend improvements to support the process Qualifications - Effectively communicate company value proposition and suite of offerings - Arrive on time or early to the office, client meetings, and training sessions - Refrain from using unacceptable language and dialogue - Maintain a professional demeanor under stress - Adhere to client standard operating procedures - Strong listening skills - Strong documentation - Effectively communicate technical information to non-technical audiences - Operate effectively in a team environment - Manage time effectively and operate with minimal supervision - Microsoft Server 2008+ experience - Microsoft Active Directory & Supporting Services (DNS, DHCP, File & Print Sharing) - Network Technologies (understanding VPN, DNS, DHCP, Firewall, and routing rules) - Microsoft Server operation troubleshooting, and light configuration experience are required - Hyper-V & VMware hypervisor experience - Security vulnerability review and remediation - Microsoft Windows 7, 8, 10, and 11 desktop experience - Microsoft Office 2010+ experience Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.