Lillio (formerly HiMama) logo
Lillio (formerly HiMama)

Child care app for superstar centers. We're hiring! Check out our open roles at https://www.himama.com/careers

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

80 days ago

Salary

$65K - $105K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager

Lillio (formerly HiMama)

• Own and grow a portfolio of high-value existing customers • Build trusted, long-term relationships with a select book of high-value accounts. • Conduct regular check-ins and business reviews to monitor health, usage, and satisfaction. • Analyze account performance and recommend ways to maximize adoption and value across the Lillio platform. • Host webinars, training sessions, and best-practice workshops to drive engagement. • Act as a go-to advisor, ensuring customers see measurable impact on their operations and growth. • Drive expansion and adoption across the broader customer base • Use segmented data and insights to identify accounts that are underutilizing Lillio's platform. • Execute targeted outreach campaigns, tailoring the value proposition to each customer's needs and goals. • Run product demos, discovery calls, and education sessions to showcase Lillio's full capabilities. • Manage a structured pipeline of expansion opportunities from initial outreach through to closed-won and full adoption. • Collaborate with Marketing and Customer Success on campaigns, webinars, and playbooks that generate demand. • Partner with Onboarding to ensure newly expanded customers drive deep, consistent engagement - not just activation. • Achieve and exceed monthly expansion targets, contributing directly to Lillio's growth.

Job Requirements

  • 3–5+ years of account management, sales, or customer-facing experience in SaaS or a related industry.
  • Demonstrated success in upselling or expansion sales, with a track record of meeting or exceeding revenue goals.
  • Comfortable managing a dedicated book of business and proactively engaging the broader customer base to drive growth.
  • Strong consultative selling skills - you know how to uncover pain points and connect them to real solutions.
  • Excellent relationship-building skills across diverse personas (owners, directors, operations staff).
  • A self-starter who thrives in a fast-paced environment and takes ownership of outcomes.
  • Energized by targets and metrics - you're motivated to hit goals, not just participate in the process.
  • Genuine passion for helping small business owners succeed.

Benefits

  • Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role
  • Health benefits package includes medical, dental and vision
  • Paid time off, including vacation, personal and volunteer days
  • Opportunities for learning, mentorship and professional development
  • A subscription to the mindfulness and meditation platform, Headspace
  • Ongoing team-wide and company-wide virtual social activities and success celebrations

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