Role Description The A/R Analyst reports to the Director of Operations and leads the analytical oversight of accounts receivable operations while providing strategic support to the A/R team. This role combines data analysis, process optimization, and team coordination through facilitating continuous training for established team members and newly hired team members and having an active role in End of Month processes to drive revenue cycle performance through evidence-based decision making. Responsibilities - Provides analytics & reporting to the Director of Client Operations through the following: - Conducts comprehensive A/R analysis including: - Denial management and root cause analysis - Out of period adjustment (OOPA) trends and impact assessment - Account inventory management and new facility onboarding audits - Cash flow optimization analysis - Payer behavior trending and pattern analysis - Develop and maintain analytical dashboards for key performance metrics - Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution - Completes routine Q/A reviews of work completed based on standard policies & procedures utilizing internal reporting tools - Ensures compliance with state and federal laws and regulations - Process Optimization & Strategy: - Serves as a Subject Matter Expert of A/R processes and reimbursement methodologies - Provides expert guidance on respective clients, regional payer trends and overall client specifics - Identify and implement improvements based on analytical findings - Coordinate with offshore team to optimize workflow and ensure data accuracy - Maintains thorough understanding of health insurance and government programs, when necessary - Team Development & Coordination: - Analyzes departmental training requirements and collaborates with the training team to implement data-driven quality assurance programs - Assists with onboarding and training new team members on A/R processes and reimbursement methodologies - Coordinate cross-functional initiatives between coding, billing, and cash applications teams - Monitors collection processes to determine cash flow improvement opportunities - Assists with generating, organizing and disseminating Month End reporting, narratives and summaries to clients Company Description

Role Description The RCM QA Analyst will be responsible for conducting audits across revenue cycle processes to ensure accuracy, consistency, and compliance. This role supports the success of a newly formed offshore team and established onshore teams by providing structured quality feedback and identifying opportunities for process and performance improvements. The analyst is expected to be cross-functional across RCM operations (insurance verification, billing, collections, cash applications, etc.), and will contribute directly to ensuring high-quality output from both onshore and offshore partners. Feedback from audits will be routed to department managers for formal coaching and development. Qualifications - Experience in revenue cycle management (RCM) processes. - Strong analytical skills. - Excellent communication skills. - Ability to work cross-functionally. Requirements - Perform audits on revenue cycle tasks and accounts to ensure accuracy and adherence to policies. - Participate in weekly, monthly, and quarterly audit cycles. - Document audit findings and maintain accuracy scores in shared tracking tools (initially Excel-based). - Collaborate with department managers to route and deliver feedback to team members. - Contribute to QA scorecards and help define audit metrics over time. - Remain up to date on RCM processes and maintain a working knowledge of all related systems. - Participate in calibration and audit consistency discussions. - Support ongoing training efforts by identifying knowledge gaps or recurring issues. - Help beta test or onboard future QA tools (e.g., Kaleidoscope, Advantx). - Other duties as assigned. Benefits - Competitive salary. - Health, dental, and vision insurance. - Retirement savings plan. - Opportunities for professional development.

• Define and evolve finance systems architecture to support scalability • Lead Zuora-focused solution design and platform improvements • Partner closely with finance and technical teams for system solutions • Support the delivery of new capabilities and enhancements • Ensure finance technology can scale with changing complexities • Provide senior-level technical leadership and mentorship

• Support services for the management of SMS programs, projects, and SMS indicators.