Role Description The RCM QA Analyst will be responsible for conducting audits across revenue cycle processes to ensure accuracy, consistency, and compliance. This role supports the success of a newly formed offshore team and established onshore teams by providing structured quality feedback and identifying opportunities for process and performance improvements. The analyst is expected to be cross-functional across RCM operations (insurance verification, billing, collections, cash applications, etc.), and will contribute directly to ensuring high-quality output from both onshore and offshore partners. Feedback from audits will be routed to department managers for formal coaching and development. Qualifications - Experience in revenue cycle management (RCM) processes. - Strong analytical skills. - Excellent communication skills. - Ability to work cross-functionally. Requirements - Perform audits on revenue cycle tasks and accounts to ensure accuracy and adherence to policies. - Participate in weekly, monthly, and quarterly audit cycles. - Document audit findings and maintain accuracy scores in shared tracking tools (initially Excel-based). - Collaborate with department managers to route and deliver feedback to team members. - Contribute to QA scorecards and help define audit metrics over time. - Remain up to date on RCM processes and maintain a working knowledge of all related systems. - Participate in calibration and audit consistency discussions. - Support ongoing training efforts by identifying knowledge gaps or recurring issues. - Help beta test or onboard future QA tools (e.g., Kaleidoscope, Advantx). - Other duties as assigned. Benefits - Competitive salary. - Health, dental, and vision insurance. - Retirement savings plan. - Opportunities for professional development.

• Define and evolve finance systems architecture to support scalability • Lead Zuora-focused solution design and platform improvements • Partner closely with finance and technical teams for system solutions • Support the delivery of new capabilities and enhancements • Ensure finance technology can scale with changing complexities • Provide senior-level technical leadership and mentorship

• Support services for the management of SMS programs, projects, and SMS indicators.

Role Description The HR Technologist will serve as a consultant and technical SME for our Center of Excellence teams with the ability to work cross functionally within our HR/Payroll/Timekeeping systems portfolio, with strong expertise in our UKG Suite of Products. The HR Technologist will be an analytical thinker who is organized, detail oriented and is or will become a UKG Pro system expert. - Serve as technical Subject Matter Expert (SME) for assigned applications within the HR Technology portfolio - Partner and collaborate with business partners and/or key stakeholders within our Center of Excellence (COE) teams to provide guidance on innovative design and utilization, assisting them with achieving their strategic business goals - Has deep knowledge of HR, Payroll and Timekeeping functions, allowing the ability to work cross functionally on a variety of projects and tasks assigned - As Tier III level support, provide day to day support, analyze, and troubleshoot technical issues to provide prompt remediation - Responsible for the administration, performance, and maintenance of the system applications assigned - Provide technical support and partner with developers on the design of system integrations - Engage and collaborate effectively with key stakeholders to maintain ongoing partnership with continuous improvement and innovative mindset, working to apply knowledge and strategies to meet demands - Effectively Project Manage mid to large size projects using agile methodologies within designated timelines - Conduct intake and translation of business requirements into processes and systems that drive efficient and consistent execution - Design and execute testing strategies and plans, including the creation of detailed test scripts for QA and Regression testing - Develop and maintain high-quality technical documentation such as SOWs, SOPs, System User Guides, etc. - Facilitate software releases; oversee implementation timelines, vendor partnership and internal coordination of activities with key stakeholders to ensure no impacts to our end-user population - Create and maintain reports for COEs using Cognos Business Intelligence while having a strong aptitude of data analytics and ability to work with multiple data sources - Maintain data integrity in systems through creation of appropriate configuration controls, standards and processes, as well as regular audits of data - Regularly analyze work process design and flow to drive improvement in system functionality and user experience; create forms and workflows as necessary - Participate in other projects or tasks as assigned Qualifications - Bachelor's degree in computer science or information technology preferred, or equivalent experience - 4-6 years’ experience working with information technologies and systems analysis utilizing an enterprise-wide HR system or multiple systems - Solid understanding of UKG Products preferred (or other similar HCM/HR/Payroll/Timekeeping systems) - Organized, detail oriented and able to multi-task in fast paced environment - Strong MS Excel Skills, including formulas, pivot tables and v-lookups - Cognos Business Intelligence experience preferred (or similar report writing tools) - SQL experience preferred - Effective verbal and written communication skills - Self-starter, requiring minimal supervision - Excellent documentation, presentation, customer service, and problem-solving skills - Extensive data gathering and data processing skills Benefits - The pay range for this position is $102,300 to $147,050. - The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. - In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. - Learn more about UKG’s benefits and rewards at UKG Benefits . Company Description UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.