Title: Principal Product Designer Location: Berlin, Germany Job Description: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products. Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent! We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class. Why you should join Intercom today AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. Why this role exists In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft. If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you. Must Have Experience We’re looking for a world-class IC designer who: - Has shipped complex, high-quality software products. - Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences. - Balances speed and detail—knows when to move fast and when to obsess over the last 1%. - Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail. - Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…). - Has taste. You know what great design looks and feels like, and you push to get there. - Can tell a compelling story—articulating your decisions with clarity and conviction. - Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do. Who This Role Is Not For This role is not for you if: - You prefer strategy, research or system design over execution—this is a craft-heavy role. - You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. - You don’t obsess over details—we’re looking for someone who sweats the pixels. - You primarily work on marketing sites—this role is about designing deep, functional software experiences. Day-to-Day Responsibilities What you’ll be doing: - Owning end-to-end design for high-impact product areas from concept to execution. - Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. - Sketching, prototyping, and testing ideas at different fidelities to validate decisions. - Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. - Maintaining high standards of craft while balancing speed and execution. - Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom. What Success Looks Like You’ll know you’re successful if: - You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. - You’ve shipped product with major business impact. The areas you own are visibly better because of you. - You operate autonomously. You don’t need direction—you see what needs to be done and do it. - Engineers love working with you. Your designs are considered, clear, and easy to implement. - Your peers trust your judgment. When you push for quality, people listen. Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary, annual bonus and equity - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Generous paid time off above statutory minimum - Hybrid working - MacBooks are our standard, but we also offer Windows for certain roles when needed. - Fun events for employees, friends, and family! Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core value

• Partner closely with our Design Managers, Product Lead and Engineering Manager to participate in shaping our strategy and roadmap for the Foodics Design System and design process. • Work with the Product Design Manager to scope project work (in partnership with PMs, Data and engineers) and help define the design process and timeline to implement them. • Inspire fellow product designers, by creating a high bar of quality design work • Push the boundaries of the team’s execution and help Foodics challenge the status quo. • Be a technical reference for the team, seeking to adapt and replicate the best practices in the market, increasing the team’s bar.

• Drive the end-to-end design process for complex UI features, from user flows, wireframes, and prototypes to final polished visuals. • Balance functionality and aesthetics to ensure that UI design aligns with gameplay mechanics and enhances the player experience, by maintaining a consistent visual language. • Lead cross-functional collaboration, working closely with the UX team, design, and engineering to align goals. • Drive innovation in interaction design. • Ensure technical implementation readiness. • Partner with engineering teams to oversee the implementation of UI designs and troubleshoot any integration challenges. • Create and maintain detailed design documentation and style guides to facilitate clear communication across the development team. • Stay ahead of UI trends and innovations, championing innovation and new approaches.

Role Description The UX Designer will be working closely with the Product, Data and Engineering teams, reporting directly to the track’s Product Design Manager. As a Product Designer you will actively contribute to the product strategy and vision of the company. You will be responsible for defining and scaling our product experiences, collaborating with Product Managers, other designers and other cross-functional partners to elevate Foodics product quality and empower the whole company teams to deliver innovative solutions and accessible, industry-leading products. What You Will Do - Partner closely with our Design Managers, Product Lead and Engineering Manager to participate in shaping our strategy and roadmap for the Foodics Design System and design process. - Work with the Product Design Manager to scope project work (in partnership with PMs, Data and engineers) and help define the design process and timeline to implement them. - Inspire fellow product designers, by creating a high bar of quality design work. - Push the boundaries of the team’s execution and help Foodics challenge the status quo. - Be a technical reference for the team, seeking to adapt and replicate the best practices in the market, increasing the team’s bar. Qualifications - 3-4 years of experience as UX designer or Product Designer. - Strong knowledge of Human-computer interaction, laws of UX, and visual standards for mobile and native apps. - Experience working with product teams building scalable solutions. - Experience defining the design direction in a product and process and inspiring others through it. - Deep knowledge of how to balance business definitions, tech feasibility, and user needs. - Can effortlessly motivate and drive towards sound and intuitive product experiences. - Systems-thinker with the ability to think beyond the pixels. - Experience with making complex information, tools, and services easily digestible for your audience. - Strong storytelling, presentation, communication and stakeholder management skills. - Experience designing platforms and systems. Who Will Excel - Proven background on Fintechs and Foodtechs is a plus. Benefits - Highly competitive compensation packages, including bonuses and the potential for shares. - Prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. - Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. - Offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.