• Own technical discovery and solutioning with strategic enterprise clients: conduct deep dives into customer environments, operational workflows, and integration requirements for humanoid robotics applications (e.g., logistics, manufacturing, material handling). • Act as the technical authority during pre-sales engagements: lead workshops, system demonstrations, proofs-of-concept, and technical evaluations to accelerate deal closure. • Design and communicate integration architectures: build scalable deployment models, specifying hardware/software interfaces, perception and manipulation requirements, fleet management integration, and safety considerations. • Collaborate with internal engineering and product teams to translate customer use cases, feature requests, and operational constraints into actionable feedback that informs product roadmap decisions. • Lead technical solution proposals for RFPs and large-scale opportunities, ensuring high-quality responses across system capabilities (performance, compliance, data handling, reliability). • Estimate technical effort for customizations, third-party integrations, and pilot programs, aligning with Delivery and Field Engineering on implementation resourcing. • Serve as a technical mentor to more junior Solutions Engineers and Sales team members, helping uplift the technical acumen across the broader commercial organization. • Ensure seamless post-sales transition by articulating customer-specific requirements, success criteria, and integration context to project execution teams. • Advocate for customer success: support existing accounts with adoption of new platform features, system upgrades, and expansion opportunities.

Role Description CORMAC is seeking a Solutions Architect to be responsible for defining the end-to-end architecture, technical roadmap, and modernization strategy for a cloud-based CMS data and analytics program. This role ensures all solutions across data ingestion, analytics, metadata management, and user-facing applications are scalable, secure, and aligned with the mission of Centers for Medicare & Medicaid Services. The Solution Architect also leads platform maturity assessments and drives innovation through structured tool evaluation and analytics pilots. - Design and own the end-to-end solution architecture across cloud data platforms, analytics systems, metadata catalogs, and web-based user portals. - Define and maintain the technical roadmap, aligning platform evolution with business priorities, modernization goals, and federal compliance requirements. - Assess current-state architecture maturity across data, analytics, integration, security, and operational capabilities; identify gaps and develop improvement strategies. - Lead quarterly evaluation and pilot execution of at least one new analytics or data tool, including proof-of-concept design, implementation, and results reporting. - Translate business and operational requirements into scalable, secure, and cost-effective technical solutions. - Collaborate with data architects, engineers, business stakeholders, and security teams to ensure cohesive solution delivery. - Define integration patterns for APIs, ETL/ELT pipelines, real-time data flows, and enterprise reporting systems. - Support analytics and AI/ML enablement using platforms such as Databricks and other cloud-native tools. - Ensure alignment with CMS, federal, and healthcare compliance standards including FedRAMP, FISMA, NIST, HIPAA, and Zero Trust principles. - Develop and maintain architecture artifacts including roadmaps, solution diagrams, capability models, and technical decision records. - Lead architecture governance sessions, design reviews, and technical advisory discussions with stakeholders and executive leadership. - Evaluate emerging technologies and recommend adoption strategies based on value, scalability, and operational impact. - Support DevSecOps practices, CI/CD pipelines, and infrastructure automation strategies across the platform ecosystem. - Drive continuous improvement in platform performance, usability, data accessibility, and operational efficiency. Qualifications - Bachelor's degree in computer science/engineering related or equivalent degree. - 8+ years of experience in Information Technology (IT) and the software development lifecycle (SDLC). - 4+ years of Federal Government proposal solutioning and writing experience. - 4+ years of AWS Cloud and DevOps experience. - Strong experience designing and delivering enterprise cloud architecture across data, analytics, and application systems. - Demonstrated ability to define and manage technical roadmaps in complex enterprise environments. - Experience conducting maturity assessments and developing capability improvement strategies. - Hands-on knowledge of data platforms, analytics tools, and integration architectures. - Experience with Databricks or similar large-scale data/AI platforms. - Strong understanding of API design, data pipelines, cloud infrastructure, and enterprise security frameworks. - Ability to evaluate, pilot, and recommend new technologies based on business value and technical feasibility. - Strong communication, stakeholder engagement, and executive presentation skills. - Experience working in regulated environments with compliance requirements. - Proven ability to devise software solutions to address both current and future client needs through the innovative use of proven emerging technologies. - Experience in solution delivery capabilities (i.e., cloud, containers, SaaS). - Deep experience with Agile software development methodologies. - Experience with CI/CD; continuous integration, delivery, and deployment methods. - Excellent organization, communication, presentation, and writing skills. - Ability to work independently and as part of a team in a fast-paced, deadline-oriented work environment, completing multiple complex tasks simultaneously. Preferred Skills & Experience - Master’s degree in Computer Science, Information Systems, Engineering, or equivalent degree. - Experience supporting Centers for Medicare & Medicaid Services or other federal healthcare programs. - Certifications such as AWS/Azure/GCP Solutions Architect, TOGAF, SAFe, PMP, or equivalent. - Experience with enterprise analytics tools such as Power BI, Tableau, Amazon QuickSight, or similar platforms. - Familiarity with metadata management, data governance, and cloud modernization initiatives. Location Leesburg, VA Work Arrangement 100% Remote Why CORMAC? At CORMAC, we leverage the power of data management and analytics to enable our customers to achieve their strategic goals. With over 20 years of experience in health information technology (HIT), human-centered design principles, and Agile development methodologies, CORMAC delivers complex digital solutions to solve some of the most challenging problems facing public healthcare programs today. As a US Federal Government contractor in the public healthcare sector, our work is impactful and cutting-edge while being performed in a supportive, collaborative, and welcoming environment. We offer flexible work schedules with remote, hybrid, or fully in-person workplace options to empower our employees to decide the workplace most suitable for them. At CORMAC, we have a highly diverse workforce and believe a work environment is a place where creativity, collaboration, enthusiasm, and innovation happen, regardless of location. US Citizenship Required /E-Verify Participation/EEO As an Equal Employment Opportunity employer, CORMAC provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnicity, color, national origin, ancestry, religion, creed, age, gender, gender identity/expression, sexual orientation, marital status, parental status, including pregnancy, childbirth, or related conditions, disability, military service, veteran status, genetic information, or any other protected status.

• Partner with Sales to drive successful pre-sales engagements, including discovery, solution positioning, and product demonstrations • Lead tailored presentations and demos of LINQ ERP, focusing on finance, HR, and payroll modules for K-12 environments • Translate complex customer requirements into clear, compelling solution narratives • Respond to RFPs/RFIs and develop customized proposals and solution documentation • Collaborate with Product and Implementation teams to ensure alignment between customer expectations and system capabilities • Serve as a trusted advisor to prospects by providing industry insights and best practices for K-12 ERP systems • Support pilot programs, proof-of-concepts, and technical validations as needed

• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times); • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities; • Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage; • Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.; • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience; • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan; • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders; • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.