Role Description As a Software Technical Writer, you will create clear, accurate, and user-friendly documentation for software products. This role involves working closely with developers, product managers, and QA teams to translate complex technical concepts into manuals, API documentation, user guides, installation procedures, and release notes. - Work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment. - Produce in-app assistance, help guides, interactive training, and videos for administrators, users, and developers. - Craft content for end users. - Quickly learn complex technologies. - Maintain high standards of quality and attention to detail. - Experience with XML-based authoring tools such as Oxygen. - Experience with source control software such as Perforce or Git. - Excellent problem solver. - Strong advocate for the customer. - Collaborate and manage multiple deliverables within tight deadlines. - Strong team player with excellent communication skills. - Familiarity with SDLC (Software Development, Operations and Support). - Work with different teams and vendors to build a strong document library for the Organizational teams. Qualifications - Familiarity with authoring tools: Madcap Flare, Adobe InDesign, Adobe FrameMaker, Oxygen XML (a plus). - Expertise in MS Word. - Creating templates. - Formatting and creating consistent styles across documents. - Proficiency in MS Excel. - Expertise in SharePoint. - File sharing and collaboration strategies in SharePoint (e.g., check-in/check-out files). - Familiarity in creating, using, and updating style guides. - Ability to collaborate with other technical writers on reviewing deliverables. - 3 – 5 years’ experience in reviewing/editing deliverables. Requirements - Familiarity with authoring tools: Madcap Flare, Adobe InDesign, Adobe FrameMaker, Oxygen XML. - Expertise in MS Word, MS Excel, SharePoint. Benefits - Remote work.

• Research, write, edit, and maintain technical documentation • Develop user guides, system manuals, standard operating procedures, and reports • Collaborate with developers, product owners, and subject matter experts • Translate complex technical concepts into clear, user-friendly content • Ensure documentation complies with Section 508 accessibility standards • Maintain version control and documentation repositories • Support documentation updates for system changes and releases • Other duties as assigned

• Partner with our product and engineering teams to manage documentation projects and create public user documentation for observability and automation products used by developers. • Gather technical details for public documentation by reviewing internal product materials and hands-on testing of products. • Create developer-facing documentation and guides for Datadog SDKs, APIs, and developer tools to enable the developer community to onboard and succeed with our products. • Collaborate with the documentation team to help maintain documentation standards and contribute to ongoing process improvements. • Participate in a business-hours interrupt-handling rotation to respond to documentation questions, requests, and issues as they come up. • Review and provide editorial feedback on documentation written by others to help maintain quality and consistency.

• Manage, participate in, and lead the work of a team of technical writers. • Support the design, development, preparation, and maintenance of technical content including processes, workflows, standards, operating models, user manuals, tutorials, policies, business schedules, technical documentation, etc. • Lead, develop, and grow a team of high-performing technical writers. • Being a key decision maker on documentation templates, documentation management, standardization, organization, security processes, and archiving to ensure compliance with corporate quality standards. • Ensuring documentation work is tracked to meet milestone dates and internal or external deliverables. • Evaluating business cases for external documentation and developing a strategy and a team to support as applicable. • Ensure creation of and adherence to standardization and documentation quality standards (including consistency, branding, adherence to a style guide, etc.) by all technical writers on the team. This may require review and editing or staffing team with an editor. • Define and own execution of technical writing mechanisms, including intake, prioritization, execution, and reporting processes.