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Clinigen

Accelerating access to medicines, globally.

Account Executive

Account ExecutiveSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2010H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

76 days ago

Salary

0

Seniority

Senior

High SchoolEnglishOracle

Job Description

Account Executive

Clinigen

• Primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. • Responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. • Ensure all enquiries and orders are processed accurately following set systems and processes. • Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment, using knowledge and skills gained through training to provide our customers with an outstanding level of service in an efficient and effective manner. • Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers. • Expectation to deliver world class support and guidance to a range of global customers within the Customer Service department through: • Order and enquiry handling within set SLA’s. • Develop relationships with our customers to deal with enquiries first time and in full, where possible. • Training and Process to ensure familiarization and confidence in using all systems and processes. • Customer Relationship & Support to maintain effective long-term working relationships.

Job Requirements

  • Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums.
  • Educated to a minimum of GCSE and or equivalent regional qualification.
  • Demonstrable experience of working in a Customer service environment.
  • Excellent communication skills with a customer centric focus.
  • Ability to multitask with ensuring great organizational skills.
  • Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments.
  • Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage.
  • Own vehicle and must be able to work outside office hours when required.
  • Working hours - 14h00 - 22h00 - Remotely
  • Internet access is none negotiable

Benefits

  • Company Contribution towards Medical Aid
  • AlexForbes Pension Fund
  • GroupLife
  • Performance Bonus

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