Move More With Less.
Collections Representative, Financial Operations
Location
Philippines
Posted
26 days ago
Salary
0
Seniority
Senior
Job Description
Collections Representative, Financial Operations
Loadsmart
• Manage a portfolio of customer accounts to ensure timely collection of outstanding balances, with a strong focus on reducing Days Sales Outstanding (DSO) • Communicate effectively and professionally with customers to resolve payment issues, reconcile accounts, and follow up on disputes or missing documentation • Maintain detailed records of communication and payment commitments in internal systems, supporting audit readiness and internal reporting • Ensure customers receive and understand all relevant documents (invoices, statements, remittance details) to avoid payment delays • Work closely with the Collections Supervisor and Manager to escalate complex cases and provide insights on customer trends or challenges.
Job Requirements
- Fluency in English – both verbal and written
- Able to work in US-Central timezone
- 3+ years of experience with collections, finance, or accounts receivable
- Experience working in fast-paced, high-volume environments
- Proficiency with Excel and Google Workspace
- Familiarity with account reconciliation, payment application, and dispute resolution
- Experience with NetSuite and/or Salesforce is a strong plus
- Bonus: Experience in logistics, brokerage, or SaaS billing systems.
Benefits
- Competitive base salaries - we believe in rewarding top talent
- Loadie Time Off - PTO and sick days without a limit
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