• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim. • Negotiating settlement of claims within designated authority. • Communicating claim activity and processing with the claimant and the client. • Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Role Description Headquarters Property Claims seeks an experienced property claims professional to remotely oversee complex property claims in the Western Region. A candidate residing in the western half of the United States is preferred. Be ready to: - Investigate and adjust large and complex property claims in the United States - Analyze property coverage forms to include business income and extra expense - Resolve questions of coverage and value of claims - Prepare and/or evaluate estimates - Assist in catastrophe situations - Engage in proactive claims handling, while providing superior claims service - Recommend timely and adequate reserves for the ultimate claim payment - Prepare detailed narrative factual reports and statements of loss - Assist in the education of Field Claims in property claims handling Qualifications - Five or more years of demonstrated expertise in property claim handling - The ability to work independently and make informed decisions - Exceptional communication skills - Experience with coverage forms, policies and claims procedure - Proficient in Xactimate - The ability to travel as needed Requirements - Bachelor’s degree and insurance designations preferred Benefits Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Company Description At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

• Investigate all aspects related to assigned claims • Evaluate coverage, liability and damages • Negotiate and resolve claims • Manage litigation related to auto accident claim disputes • Maintain electronic files, working with defense counsel's to drive performance, and regularly reporting to the Claims Manager. • Collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements • Managing all aspects of litigated cases, including evaluation of the resolution process • Analyze auto claims to identify areas of dispute, investigating and gathering all necessary information and documentation, evaluating liability and damages and negotiating and resolving claims with opposing parties or their insurance providers • Manage litigation cases related to auto claims disputes, communicating regularly with clients, attorneys, vendors and other stakeholders • Review legal documents and ensuring compliance with initial suit-handling plan of action. • Analyze policy language and reaching appropriate coverage decisions. • Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters

Role Description As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. - Be flexible - you will need to be able to switch from claims handling to coaching and feedback - Be agile - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice - Serve as backup/leader when the Manager is out of office - Responsible for initial onboarding tasks / access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees - Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset Qualifications - 5+ years of insurance claims experience in multiple lines of business, preference for auto with some bodily injury experience - 3+ years of leadership experience with a preference for experience managing in a remote environment - Experience with Ride Share (or TNC/Livery) is required. - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license - Must hold an active New York adjuster's license or be willing and able to obtain Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment