Role Description We are hiring a Klaviyo Account Manager for our client, a fast-growing direct-response email marketing agency helping ecommerce brands turn email into serious revenue. This is a chance to own client relationships, lead retention strategy, and work close to the founders inside an agency that cares about revenue, not vanity metrics. A Day in This Role: - You start the day inside Klaviyo, checking performance across client accounts. - You review the data, spot the gaps, and build clear next steps. - You lead a client call, walking them through what is working and what needs to change. - You brief the copy, design, and Klaviyo team so everyone knows what to ship. - You end the day knowing your work helped a real ecommerce brand grow. What You’ll Do: - Own the client relationship and retention strategy for ecommerce brands. - Own most client communication for managed accounts. - Run client check-in calls and explain Klaviyo performance clearly. - Build retention roadmaps across flows, campaigns, SMS, and segmentation. - Spot revenue opportunities inside Klaviyo data. - Plan monthly promos, launches, tests, and lifecycle campaigns. - Brief copywriters, designers, and Klaviyo specialists with clear direction. - Review email strategy, copy, and performance with a direct-response mindset. - Keep accounts organized in ClickUp and make sure nothing drops. - Help clients feel confident, informed, and excited about growth. Qualifications - Strong hands-on Klaviyo experience. - Managed ecommerce clients in an agency or retention role. - Understanding of flows, campaigns, segmentation, SMS, and revenue reporting. - Ability to read data and turn it into smart action. - Strong and polished written English. - Organized enough to manage many moving parts. - Ability to overlap with US time zones. Requirements - Calm, clear, and confident on client calls. This Role Is Not for You If - You only want to send reports, not lead strategy. - You need heavy hand-holding to manage clients. - You treat Klaviyo like a basic email tool. - You are not comfortable giving clear direction to a team. - You miss details or wait for clients to chase you. - You care more about open rates than real revenue. Bonus If You Have - Deep Klaviyo agency experience. - SMS marketing experience. - Direct-response copywriting skills. - Experience with health, supplements, fashion, jewelry, or other DTC brands. - Strong knowledge of A/B testing and lifecycle marketing. Benefits - Competitive pay, training, tool reimbursements, and more! Ready to Build Revenue Engines for Ecommerce Brands? If you live and breathe email marketing, love Klaviyo, and want your work tied directly to growth, this is the kind of role where you can become world-class. Apply now.

• Manage a portfolio of approximately 10-20 accounts • Own, drive, and manage the end-to-end customer relationship • Define and execute success plans for maturing and expanding customer accounts • Collaborate with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services • Maintain a highly collaborative relationship with the customer and with internal teams • Understand clients’ business and identify opportunities for Upland to add value • Provide leadership and insight into customer’s objectives • Identify any potential risks associated to customer health and retention • Collaborate with internal cross-functional teams to create and execute risk mitigation plans

• Deliver eBL onboarding, training, and client support after contract signing; • Guide users through full eBL workflows and ensure correct operational procedures; • Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents; • Maintain communication with clients across regions and gather feedback for improvements; • Handle first-line eBL issues, perform triage, and escalate when needed; • Create and maintain user guides, knowledge base content, and troubleshooting documentation; • Maintain deep understanding of client solutions and meet KPI.

Job Description: We are in search of an Enterprise Customer Success Manager (CSM) with a focus on data to engage and retain some of Pluralsight’s largest customers and help them achieve their desired business outcomes. This role requires a consultative approach with a strong focus on value, and a proven track record of collaborating with large-scale customers to develop their strategies and showcase Pluralsight’s impact on their success. A successful CSM builds outstanding relationships, drives data driven insights, is customer centric and shows skill at achieving trusted adviser and advocate status in the customers’ minds. You will work cross-functionally to drive strategic partnerships with a focus on regular customer communications (Running QBRs, EBRs, On-site visits, consulting customer on engagement campaigns) to drive positive results and renewals/expansion. Who You’re Committed To Being - A customer obsessed individual partnering optimally with customers across industries to reach their business goals. - Persuasive, committed & results driven with demonstrable experience in driving action & advancing strategy in large customers. - Laser-focused on demonstrating customer value & driving customer health through regular strategic engagements with existing collaborators & able to expand stakeholder map. - A standout colleague, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment. Driven by helping others and contributing positively to the team. - Ability to listen, think logically, strategically, and tactically to tackle sophisticated problems. - Self-motivated, demonstrating an ability to assume responsibility and work autonomously What You’ll Do - Understand customer needs and strategic priorities. - Proactively mitigate risk throughout the customer life cycle and ultimately position your accounts for continued growth. - Effectively lead activities such as: Regular customer engagements, Quarterly Business Reviews (which are rooted in business knowledge & data driven), Executive Business Engagements, Success Planning & Value led conversations to drive skill and tech strategy advancement. - Build strategic relationships at the C-Level and are comfortable being the authority in the room through demonstrable consultative skills to work and partner effectively with key customer stakeholders. - Develop and share standard processes with team members to continually improve the quality, effectiveness, and efficiency of our processes. - Meet and exceed quarterly renewal rates and renewal upsell rate, or other targets defined by the business. Experience You’ll Bring - Ability to perform a value-led discovery with customers, to uncover their business objectives, key priorities and desired outcomes. - Deep understanding of a successful customer success motion. - Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things. - Ability to self-identify opportunities for improvement within customer book and creative solutions to resolve problems beyond provided playbooks. - Organized and capable of highly effective time management. - Ability to operate in a fast-paced professional environment. Requirements - Excellent presentation skills & listening skills. - Bachelor's Degree, or equivalent professional experience. - 5+ years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement). - Experience with Gainsight and Salesforce.com preferred. - Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Wednesday and Thursday and remote flexibility on Mondays, Tuesdays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why You’ll Love Working Here - We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location - We’re mission driven and guided by our culture pillars - We have a strong commitment to diversity and belonging We cultivate a culture of trust, autonomy, and collaboration - We’re lifelong learners and champion team member growth and advancement - We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more. About Us Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. #LI-RG #LI-Hybrid