• Design and improve sales workflows, lead management, and pipeline processes to drive efficiency and a smooth customer experience • Partner with business leaders to define and scope strategic initiatives that improve performance and pipeline health • Lead execution of strategic programs, including milestones, ownership, dependencies, and outcomes • Build and run operating cadences that give leaders clear visibility into performance and next steps • Analyze sales data to evaluate results, identify trends, risks, and opportunities for improvement • Evaluate and optimize go-to-market systems with business systems and sales leaders • Define reporting needs and partner with enablement to ensure teams have the tools and training they need • Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work

• Supporting the UK operations and processes to run smoothly and efficiently, according to the best practices and in line with the frameworks and regulations • Taking ownership of the end-to-end ordering process, including direct customer contact via phone and email to handle inquiries, order confirmations, updates, and issue resolution • Collaborating closely with relevant stakeholders at our distribution partner to manage customer orders, respond to customer queries, share relevant information, validate reports, monitor KPIs and ensure smooth day-to-day operations • Acting as a first point of contact for operational and order-related customer inquiries, ensuring professional, timely and service-oriented communication • Proactively identify process inefficiencies and opportunities for improvement within the area of responsibility, suggest practical solutions, streamline processes and support the implementation of agreed changes in collaboration with relevant stakeholders • Takes ownership of administrative duties, ensuring efficiency, accuracy and completion in line with agreed timelines • Assume an active responsibility in mapping, analysing and helping to resolve operational challenges, particularly those arising from the UK’s exit from the EU, by identifying root causes, suggesting improvements and coordinating with relevant stakeholders to implement practical solutions • Producing various overviews, management reports and maintaining internal databases updated • Collating various data and information to support operational actions and decision-making processes • Contribute to the successful execution of the UK operations plan and strategic initiatives, supporting the achievement of team and company goals and budgets • Ensure compliance with internal standards and procedures

• Support the day-to-day operation of the service desk by improving ticket flow, onboarding readiness, and alignment between support, sales, and accounts. • Hands-on technical support role with responsibility across dispatch, onboarding, compliance, and pre/post-sales support. • Increase efficiency, reduce escalation, improve onboarding consistency, and remove operational bottlenecks across the business.

• Manage day-to-day operations of the TikTok Shop, ensuring smooth and efficient workflows • Monitor performance metrics and identify opportunities to improve sales, conversions, and customer experience • Troubleshoot operational issues and implement effective solutions independently • Coordinate product listings, inventory updates, and order management processes • Collaborate with marketing, content, and customer support teams to align on campaigns and promotions • Stay up to date with TikTok Shop trends, platform updates, and best practices • Develop and refine operational processes to improve efficiency and scalability • Take ownership of new initiatives and test innovative ideas to drive growth