Title: Customer Assistance Representative III Location: McClain United States Job Description: Job Posting Title Customer Assistance Representative III Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 6 Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly salary for this position is up to $19.71 based on education and experience. Why you'll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Job Description Location: Pottawatomie or McClain County Health Department Compensation: The hourly salary for this position is up to $19.71 based on education and experience. Full Time /Part Time: Part time Work Schedule: Monday - Friday Primary Hours: Approximately 20 hours weekly Position Summary Maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. Position Responsibilities /Essential Functions - This position is the frontline to customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. - Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. - Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. - Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. - Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. - Receives or delivers materials and equipment. - Being present at the office is an essential function of the job. - Other duties as assigned. Other Duties - Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. - Works effectively in team environment, participating and assisting their peers. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience Education and Experience requirements at this level consist of one year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work. Preferred Qualifications - Bilingual Valued Knowledge, Skills and Abilities Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports. Physical Demands and Work Environment Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present in office is an essential function of this position. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

Role Description Our client, a healthcare AI B2B startup, is seeking a Customer Success Manager to join their growing team. They're looking for a fast-learning, operationally-minded individual with 3–8 years of experience who brings a positive, solutions-oriented approach. This person will work directly with clinician customers—owning onboarding, driving engagement, and supporting the operational workflows that power customer success. - Serve as the primary point of contact for clinicians, guiding onboarding, training, and ongoing engagement - Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination - Create and maintain training materials, guides, and resources to support clinician adoption - Track usage and engagement, identifying trends and surfacing insights to the team - Capture and relay clinician feedback to inform product improvements and overall success strategy Qualifications - 3–8 years of experience in a customer-facing or operational role at a tech company - Experience in early-stage, high-growth startups (Seed–Series B) - Background in highly operational, customer-facing environments - Healthcare startup experience is a plus - Comfortable using or quickly learning tools like HubSpot, Airtable, and Canva - Fast learner with strong attention to detail and analytical thinking - Positive, empathetic communicator with the ability to de-escalate and build trust - Genuine interest or personal motivation in healthcare Benefits - This is a great opportunity to work closely with clinicians and play a key role in delivering real-world impact through AI-driven healthcare solutions.

Title: Corporate Customer Service Specialist Location: Pacific Standard Time zone United States Category: Customer Service Type: Full Time Job Description: Overview The Corporate Customer Service Department functions as "Office of the President". Supervises and coordinates activities engaged with the Customer Service Representative who works with internal and external customers (ex. Loan Officers, clients, realtors, 3rd parties) by assisting with addressing any issues/disputes or status updates in the loan process. This would include but not limit to the following, gathering information from the customers, loan officers, processors, and other departments as it relates the mortgage loan process. Customer Service Representatives communicate through email, telephone, and face-to-face to provide findings, solutions, and/or recommendations upon completing the review. Customer Service Representative also assist other departments, like Processing and Insuring, to help clear post-closing conditions or pending repairs associated to escrow holdbacks. Location: Santa Ana, CA- Remote OK if lliving 30 miles oustide of corporate office in Santa Ana, CA. Must be living in Pacific Standard Time zone and have prior mortgage experience. Salary $23/hr. + full time benefits including 401k Responsibilities - Reviews and researches customer complaints - Documents Customer Service complaint issues in the Customer Service log - Review and respond to credit inquiries and/or disputes - Keeps the log up to date by closing out completed customer service requests and complaints - Process check request for all refunds and/or reimbursements - Responds to email correspondence received in the Customer Service inbox - Studies and standardizes procedures to improve efficiency of subordinates - Answers all calls that come in through the Customer Service queue to assist accordingly - Reviews recorded calls to observe employee's demeanor, technical accuracy, and company policies Qualifications - High school diploma or general education degree (GED); - Three to five years' experience in this customer service, specific to the mortgage industry - Demonstrate product knowledge of FHA, VA, Conventional and other loan programs such as Home Equity Lines of Credit, 2nd Mortgages, Home Improvement, down payment assistance and bond programs - Demonstrate working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, etc. - Ability to maintain a high level of professionalism, customer service, and communication with all parties involved in the loan cycle - Proficient with Encompass, or other paperless mortgage loan origination systems - Understanding of all compliance regulations and investor guidelines Other Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. #LI-BT1 #LI-REMOTE Responsibilities - Reviews and researches customer complaints - Documents Customer Service complaint issues in the Customer Service log - Review and respond to credit inquiries and/or disputes - Keeps the log up to date by closing out completed customer service requests and complaints - Process check request for all refunds and/or reimbursements - Responds to email correspondence received in the Customer Service inbox - Studies and standardizes procedures to improve efficiency of subordinates - Answers all calls that come in through the Customer Service queue to assist accordingly - Reviews recorded calls to observe employee's demeanor, technical accuracy, and company policies

Title: Customer Service Representative I Location: Virginia Beach United States remote type Hybrid locations Virginia Beach, VA time type Full time Job Description: City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education - High school diploma or equivalent Required Experience - Two years of customer service experience required - Previous data entry experience required - Prior scheduling experience required - Familiar with Epic beaker preferred - Experience in a high-volume call center preferred . Benefits: Caring For Your Family and Your Career - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down - $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.