Title: Senior Business Analyst Salary $81,381.00 - $111,990.00 Annually Location Minneapolis, MN Job Type Full-time Job Number 2026-00196 Department Information Technology Division Application Support-PropertyPW Job Description: Business Analysts act as the bridge between the business and technology teams, working closely with both IT and City Department staff across the City Enterprise to guide project participants to consensus around outcomes, metrics, and definitions. This role will go beyond documenting requirements - you'll uncover how services work today, where they break down, and how new systems, data and workflows can improve public service delivery. Work Location: This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office. The City of Minneapolis does not sponsor applicants for work visas.• Collaborate with stakeholders, customers, IT developers, IT architects, and subject matter experts to co-create effective and user-centered solutions. - Work closely with IT and City department staff to assess, plan, and implement solutions based on business process analysis, methodologies and principals. - Assist the IT project managers, Principal Business Analyst, and customer departments with organizational change management and user adoption efforts. - Apply problem solving and critical thinking skills across a variety of projects and assignments - Support the Principal Business Analyst by evaluating business practices, workflows, diagrams, culture, products, and objectives, that meet the needs and leveraging IT enterprise investments. - Lead efforts to recommend IT solutions and service design challenges. - Facilitate sessions that document the 'as is' and/or the 'to be' processes, integrating insights from users and subject matter experts to improve service experiences. - Collaborate closely with IT Project Managers and customer departments to understand problems and assess, plan, and implement new solutions based on business process analysis, methodologies and principals. - Discover and articulate the "why" behind requirements by connecting technical Needs to user and organizational outcomes. Conduct discovery and user research activities - such as interviews, workshops, and journey mapping - to understand user needs, pain points, and service touchpoints. - Develop and articulate testing scenarios to ensure the "why" of the requirement is met. Minimum Qualifications: Bachelor's Degree in Technical Writing, Computer Science, Public Administration, Mathematics, Economics, or equivalent Minimum Experience: Five years of related experience that has included business analysis, business process re-engineering and project management Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered. Background Check The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position. Union Representation This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association (CPE). For more information on the terms and conditions of this agreement please visit: Professional Employees - City of Minneapolis Eligible List Statement The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established. - Knowledge of and strong experience working in technical business solutions, including solution engineering, analysis, design, and selection. - Good knowledge of the Microsoft Office Suite (especially Visio and Excel) - Understanding of basic database and table structures - Considerable knowledge of policies, procedures, and standards for use in business analysis, business process engineering, and software configuration. - Ability to empathize with business users - Background in human centered design principles - Strong skills in negotiation and mediation. - Strong written and verbal communications skills. - Ability to work with a diverse set of individuals across multiple departments - Presentation and meeting facilitation skills.

Title: Business Travel Consultantb (French / German) - Relocation to Lisbon Location: Lisbon, PT hybrid Job Description: Your New Adventure Awaits in Sunny Lisbon, Portugal! We're looking for expert Business Travel Consultants fluent in French or German to join our fast-growing team in Lisbon — and yes, we'll provide a full relocation package to help you make the move! This is your chance to bring your GDS expertise to a global tech leader while enjoying the incredible quality of life, historic culture, and beautiful coastline that Portugal has to offer. Stop just dreaming about a change and come build your new life with us! At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must be willing to relocate to Portugal. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, cars, rails, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Required - Language: Fluency in English AND French or German - Required - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM - Working Model: Hybrid - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing Our Relocation Support Package Includes: - A one-way flight to Lisbon to get you started - Initial short-term accommodation support, to ensure a smooth landing - A sign-on bonus to help with your first rent and moving expenses - Expert guidance and full support with local paperwork (Tax ID/Social Security registration) - Personalized settling-in guides to help you feel at home in your new city

Role Description PHI / PII Identification & Governance - Identify, document, and classify PHI and PII data elements across applications, databases, and data pipelines. - Collaborate with Compliance, Legal, Security, and Privacy teams to ensure accurate interpretation of regulatory requirements (e.g., HIPAA, GDPR, local privacy laws as applicable). - Support audits and assessments by providing clear documentation of sensitive data usage, storage, and flow. Data Dictionary & Metadata Management - Create, maintain, and govern an enterprise data dictionary, including: - Logical and physical data elements - PHI/PII classification and sensitivity levels - Definitions, source systems, downstream consumption, and ownership - Ensure data definitions remain current and aligned across releases and environments. - Act as a steward for data standards, naming conventions, and business definitions. Release & Impact Analysis - Partner with DB Admins, Architects, and Engineering teams to: - Identify entities, tables, columns, and views impacted by each release - Analyze upstream and downstream impacts of schema and data model changes - Document and socialize data impact assessments as part of release planning and approvals. - Ensure PHI/PII impacts are explicitly identified and reviewed before deployment. Stakeholder Collaboration - Serve as the bridge between business, compliance, and technical teams. - Translate complex data and privacy requirements into clear, actionable documentation for technical teams. - Facilitate discussions and walkthroughs related to data changes, privacy risks, and mitigation plans. Documentation & Process Improvement - Produce high quality artifacts such as: - Data lineage and entity impact documents - Functional and data requirements - Change logs and release notes related to data - Continuously improve data governance and release impact processes to reduce risk and rework. Qualifications - Strong experience as a Business Analyst in data centric environments - Hands on experience identifying and documenting PHI / PII - Solid understanding of relational databases, entities, tables, and schemas - Experience maintaining data dictionaries or metadata repositories - Strong analytical and documentation skills with high attention to detail Requirements - Working knowledge of: - SQL (reading and basic querying) - Data models (logical and physical) - SDLC and release management processes - Familiarity with data governance, data lineage, and privacy concepts - Experience working closely with DB As, Data Engineers, Architects, and QA Soft Skills - Excellent communication and stakeholder management skills - Ability to challenge assumptions and ask the right questions - Comfortable working across multiple teams and priorities - Proactive, structured, and compliance-oriented mindset Preferred Qualifications - Experience in healthcare, insurance, BFSI, or other regulated domains - Exposure to tools such as data cataloging or governance platforms - Prior involvement in audits, regulatory reviews, or data

• Analyzing systems, processes, and data to recommend improvements • Ensuring IT solutions meet organisational needs • Serving as the conduit between stakeholders and software development teams • Collaborating with subject matter experts for IT solutions