Role Description As our next Team Leader, you won’t just manage a team—you’ll be a mentor, a coach, and a strategic driver of exceptional customer experiences. We are looking for a high-impact leader who thrives on analyzing metrics, optimizing workflows, and inspiring a team of representatives to exceed every target. If you are a technical problem-solver with a C1 communication level and a background in call center leadership, your next career move starts here. Job Summary: The Team Leader is responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role focuses on coaching and guiding team members while driving performance, productivity, and operational efficiency. You will serve as the bridge between team performance and organizational objectives, ensuring high levels of customer satisfaction and process innovation. - Inspire & Lead: Provide effective leadership and supervision, setting clear performance expectations aligned with company goals. - Coach & Mentor: Motivate team members to enhance their skills and professional development while fostering a collaborative environment. - Drive Efficiency: Monitor team performance against SLAs and KPIs, analyzing metrics to identify areas for improvement and productivity strategies. - Operational Excellence: Collaborate cross-functionally to streamline processes, resolve challenges, and optimize workflows. - Stakeholder Engagement: Regularly communicate with clients and serve as the primary point of contact for complex escalations. - Quality Oversight: Continuously monitor customer service quality and stay updated with industry trends to drive innovation within the team. - Performance Reporting: Provide detailed reports on team performance and participate in organizational initiatives to drive growth. - Conflict Resolution: Address employee concerns and performance issues in a timely and effective manner. Qualifications - Minimum of 1 year in a leadership or supervisory role, preferably in a call center environment. - 3 years of experience in a role equivalent to the representatives supported. - C1 Communications level is a hard requirement, featuring a neutral accent. - Strong understanding of customer service and technical support principles and practices. - Proficient in computers and CRM software; experience with Vonage or Freshdesk is preferred. - Previous client-facing experience is preferred. - Demonstrated ability to motivate a team to deliver exceptional experiences and achieve performance targets. Requirements - Operational Strategists: You don't just watch the clock; you analyze team metrics to implement strategies that enhance productivity. - Conflict Resilient Leaders: You address employee concerns and performance issues with a professional, solution-oriented approach. - Collaborative Interpersonal Skills: You interact effectively with team members and stakeholders at all levels to drive positive change. - Empathetic Mentors: You foster a positive team culture, maintaining a professional and empathetic attitude toward colleagues and customers at all times. Benefits - Competitive Compensation - Adherence to government-mandated benefits - Retirement Savings Program with Company Matching - Life Insurance - HMO 1st day - Paid time off + birthday leave - Opportunities for skills training and personal and professional development - Employee Referral Program

• Join as a Senior Java Engineer to build technology helping families manage everyday routines and navigate life’s transitions. • Collaborate with product teams including product managers, designers, QA analysts, automation engineers, and mobile engineers. • Create high-quality software with a deep knowledge of relational databases, Hibernate, and the Spring Framework. • Develop robust, scalable backend services and APIs that power family coordination platforms. • Work with modern technologies including AI-powered features.

• Develop new Web applications through packaged and customized applications • Maintain and enhance existing Web applications and all internal systems are integrated • Play a key role in building medium to large-scale public facing, high volume based Web applications • Maintain existing intranet, extranet, and Internet sites and applications • Participate in the ongoing development of applications that meet the needs of our customers • Deliver new functionality and change requests for existing applications • Perform complete testing of Web applications, unit, and system, engaging users as necessary • Develop database-driven Web interfaces for rapid, real-time information sharing • Develop external Web portals allowing users to input and retrieve accurate information • Candidate must be a team player and willing to teach and to learn.

Senior Software Engineer - Backend, Java USA - Georgia - Alpharetta - 30005 Full time Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking creative, high-energy and driven Senior Software Engineers - Backend (Java) with hands-on development skills to work on a variety of meaningful projects in our Ignite AI Advisor application. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. Equifax has a hybrid work schedule that allows for 2 days of remote work (Monday and Friday), with 3 required onsite days (Tuesday, Wednesday, Thursday) every week. This role will work the required onsite days at our Equifax office in Alpharetta, GA. This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support. This position is not open to third-party vendors or C2C. What you’ll do - Design, develop, and operate high scale applications across the full engineering stack. - Develop backend technologies - JAVA/J2EE, Spring Boot, SOA and Microservices. - Design, develop, test, deploy, maintain, and improve software. - Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) - Work across teams to integrate our systems with existing internal systems. - Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. - Participate in a tight-knit, globally distributed engineering team. - Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. - Manage sole project priorities, deadlines, and deliverables. - Research, create, and develop software applications to extend and improve on Equifax Solutions. - Collaborate on scalability issues involving access to data and information. - Actively participate in Sprint planning, Sprint Retrospectives, and other team activity. What experience you need - Bachelor's degree or equivalent experience. - 5+ years of software engineering experience. - 5+ years of experience in backend technologies - JAVA/J2EE, Spring Boot, SOA and Microservices. - 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS. - 5+ years experience with Cloud technology - GCP, AWS, or Azure. - 5+ years experience designing and developing cloud-native solutions. - 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes. - 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understanding infrastructure-as-code concepts, Helm Charts, and Terraform constructs. What could set you apart - Self-starter that identifies/responds to priority shifts with minimal supervision. - Experience designing and developing big data processing solutions using Dataflow/Apache Beam, Bigtable, BigQuery, PubSub, GCS, Composer/Airflow, and others. - Agile environments (e.g. Scrum, XP). - Relational databases (e.g. SQL Server, MySQL). - Atlassian tooling (e.g. JIRA, Confluence, and Github). - Automated Testing: JUnit, Selenium, LoadRunner, SoapUI. #LI-Hybrid #LI-KD1 We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-Atlanta JV White Function: Function - Tech Dev and Client Services Schedule: Full time