Provide excellent customer service for retirement savings accounts, educate clients on plan updates, process account changes, and collaborate with team members to enhance customer experience in a dynamic call center environment.

• Campaña de servicio al cliente en el sector de la tecnología, de phone • El representante de servicio proporciona apoyo a los servicios y productos del cliente • Esto incluye hardware, software, redes e interacciones con el sistema operativo y las aplicaciones del ordenador

• Atención de alto volumen de correos sobre pedidos, envíos y reembolsos • Revisión de pedidos y seguimiento de procesos • Manejo profesional de quejas y solicitudes de reembolso • Actualización de registros y soporte operativo al equipo

• Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process. • Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint. • Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs. • Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service. • Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution. • Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.