• Support the end-to-end delivery of NetOps infrastructure and application projects, with guidance from senior project managers • Assist in developing and maintaining project plans, including milestones, deliverables, and timelines • Track project progress, identify risks, and escalate issues or blockers in a timely manner • Coordinate with cross-functional stakeholders across Operations, Engineering, Support, and Product teams • Help translate technical requirements and constraints into clear, actionable project tasks • Partner with Engineering and Program Management to support requirement gathering and timeline development • Maintain accurate and up-to-date project documentation in Jira, Confluence, or similar tools • Facilitate team communication, meetings, and status updates to ensure alignment • Contribute to continuous improvement of project processes and team workflows • Develop new and innovative ways to utilize AI within the project management team

• Monitor network infrastructure in real time to ensure availability, performance, and operational stability. • Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations. • Use network management and monitoring tools to detect problems, assess impact, and support timely resolution. • Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required. • Perform routine network maintenance tasks in accordance with established procedures. • Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly. • Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately. • Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking. • Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress. • Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience. • Support the development and implementation of strategies for network improvement and risk mitigation. • Follow established operational procedures, escalation paths, and change management practices.

• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts. • Perform intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation. • Execute recurring maintenance and health check procedures as defined in operational runbooks. • Maintain and update documentation for tools, systems, and incident response processes. • Assist with coordination during incidents, communicating clearly with stakeholders, and providing status updates. • Identify patterns in recurring issues and propose operational or alerting improvements. • Take ownership of recurring Tier 1 issues and provide feedback to engineering leadership on patterns and potential automation opportunities. • Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers. • Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.

• Schedule: This role follows a rotating overnight shift schedule consisting of 12-hour shifts. • Team members will work alternating weeks of 3 and 4 days. • Week 1: Sunday–Tuesday, 5:45 PM – 6:15 AM MST • Week 2: Saturday–Tuesday, 5:45 PM – 6:15 AM MST • The schedule rotates on a bi-weekly basis. • Remote, work from home, United States