• Diagnose and resolve complex technical issues related to integrations, APIs, and single sign-on. • Conduct API implementation calls with customers and answer implementation questions from internal team members. • Review client-proposed integration designs for supported use cases and proactively flag risks or issues before they reach production. • Troubleshoot SSO login issues across the Identity Providers (IdPs) used by our customer base, including Okta, Azure AD, ADFS, and others. • Respond to and troubleshoot native integration issues in partnership with our integration partners and clients. • Communicate clearly with clients — asking the right questions, setting expectations, and providing detailed, reproducible instructions. • Document and continuously improve support documentation for integrations, APIs, and SSO so customers and teammates can self-serve. • Assist customers and internal users with general technical issues related to Land Gorilla software via phone, email, and web conferencing. • Translate complex technical issues into clear, concise, and accessible explanations — both written and verbal. • Collaborate with Development, QA, Program Management, and Customer Success to resolve cross-functional customer issues.

Role Description Side is looking for a 30h Part-Time Polish Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude. Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including: - Tier 2 Advocate - Language Specialist - Coach - Team Manager - Subject Matter Expert - Game Master Qualifications - Fluency in Polish & English (reading & writing) - Strong attention to detail, communication, and computer skills - Self-motivated, proactive, and collaborative in a multilingual team - Logical, methodical thinking with problem-solving skills - Patience, perseverance, and high concentration levels - Experience with PC/console gaming is a plus - Comfortable discussing technical issues related to gaming hardware - IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided) - Ability to multitask across chats, emails, and calls while maintaining accuracy - Passion for helping and delivering the best customer experience Requirements - Ensuring customers' queries are answered with the aim of a first-time resolution - Ensuring queries are responded to within our agreed response times - Resolving all technical issues raised by customers, particularly via live chat - Communicating effectively while working within a dynamic team structure - Maintaining a world-class, dedicated service focused on exceptional responses - Working with colleagues across the wider global customer community to identify trends in customer queries - Working UK hours and shift patterns Benefits - Attractive remuneration - Holidays - Regular team competitions with great prizes - Inclusion into an extensive social calendar - A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability - Dedicated employee wellbeing programme - Remote/Homeworking with flexible working schedules - A fun environment and a relaxing culture - Opportunity to work with leading technology and creative minds - Learn as you work and be part of something real that changes the face of gaming - Working with a global multi-lingual workforce with superb training and promotion opportunities

• Contactarea clienților prin telefon sau e-mail, privind feedbackul lor despre serviciile companiei • Rezolvarea plângerilor și provocărilor din partea clienților, redirecționarea situației către șeful departamentului sau alt departament când este necesar • Îmbunătățirea relațiilor cu clienții și loialitatea acestora prin interacțiunea pe canalele de social media (Facebook, Instagram) • Review Hunter – căutarea și răspunsul la comentariile sau recenziile postate pe internet.

Title: Otisline Customer Service Representative Locations: BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA time type Full time Hybrid job requisition id 20157761 Job Description: Location: OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA OTISLINE is a unique, quality-driven, customer-focused environment. OTISLINE employees work directly for Otis, and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE team. Location is Bloomfield, CT, however, a hybrid remote work arrangement is an option once fully trained and productive. You will also be able to participate in an incentive compensation program based on your quality and productivity performance. (CSR) duties include: On a typical day, you will: - Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud. - Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate. - Work on other tasks as necessary such as elevator phone programming and continuous improvement activities. What you will need to be successful: - High school diploma - Must have a dedicated workspace and high-speed internet - Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers. - Candidate must demonstrate a strong familiarity with computers and basic application familiarity. - Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures is a requirement. - Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring). - Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off. - Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays. - Regular attendance, including the ability to start assigned shift on-time, is mandatory. - Candidate must possess the ability to type at least 25 wpm with accuracy. - Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays. - Ability to adhere to Otis' absolutes of safety, ethics, and quality. - French/English language required Apply today to join us and build what's next! The salary range for this role is $42,000.00 a year. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.