Role Description The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations. Qualifications - High School Diploma or equivalent required, Associates or Bachelor’s degree preferred - 1+ years experience in customer service, call center or related field, including 12 months in a supervisor capacity - Healthcare Industry Preferred Requirements - Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with the necessary technology, including computers, software applications, phone systems, etc. - Ability to improve and/or transform team processes across functions within the organization - Ability to understand basic data and take appropriate action - Ability to drive individual and team efficiency and productivity through effective and efficient metric management - Ability to coach, train, and motivate employees and evaluate their performance - Ability to effectively lead and develop team towards improved performance - Ability to delegate and manage workloads and projects across functions within the organization - Ability to successfully drive continuous improvement efforts by leading work streams related to call center metrics and monitoring tools - Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions Benefits - Provide internal and external customers with the highest quality service - Maintain a clean, safe, and unobstructed work area, and practice good safety habits Roles & Responsibilities - Coach and develop team to achieve account specific and organization CPIs and KPIs - Responsible for monitoring employee performance using coaching tool and performance dashboards based on CPIs and KPIs - Responsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews - Responsible for clearly communicating client and organization's expectations on an individual and team basis - Develop daily and weekly action plans to address individual performance in relationship to team performance - Responsible for employee accountability and productivity, utilizing tools and reporting provided by clients and organization - Responsible for handling escalated and non-resolved customer calls - Participate in cross-functional activities and communication to further Company’s capabilities and improvements - Responsible for communicating by personal example and ongoing dialogue compliance to Company’s policies and procedures - Promote teamwork and cooperative effort - Help train and provide guidance to other CSRs within the organization Location Work@Home USA, United States of America

Role Description The Client Relationship Assistant position comprises a range of administrative responsibilities, including fund administration, board meeting administration, and data collection. - Support the Client-facing team in performing administrative tasks. - Create correspondence, reports, presentations, and meeting notes for internal use or distribution to clients or vendors; perform filing, editing, copying, or collating as needed. - Keep records in relation to the disbursement process. - Coordinate meetings, activities, and other events as assigned, including scheduling, catering, and meeting room preparation. - Assist the Client-facing team with analysis and internal reports to support day-to-day activities; manage internal audit data collection, including financial, DOL, and Operational Controls Audits. - Manage administrative responsibilities, including invoice preparation and approval, payable handling, filings, and applications. - Perform other related duties as assigned. Qualifications - Highly developed sense of professionalism, maturity, and integrity. - Experience working in a collaborative team environment. - Ability to successfully communicate and execute with all levels of the organization in a heavily matrixed environment. - Ability to work in a fast-paced environment managing multiple projects and incoming requests. - Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities. - Strong organizational skills with an attention to detail. - Strong time management skills, capable of prioritizing workload effectively to meet deadlines. - Excellent verbal and written communication skills. - Proficiency in MS Office tools and applications. Requirements - Experience in an administrative role in communications, marketing, or client management. - Experience working in a healthcare environment or third-party administrator. - Knowledge of Taft Hartley organizations. - Experience working in Client Services, Client Management, or Customer Service. Benefits - Health, vision, and dental coverage. - Retirement savings 401(k) plan with company match. - Paid time off (PTO). - Great opportunities for growth. - Much, much more! Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices, and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service, and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

Role Description As a Faculty Coordinator, you will report to the Manager of Faculty Scheduling and help keep our online academic programs running. You will schedule faculty to teach online undergraduate and graduate courses across multiple term cycles, ensuring you align the right instructors to the right courses at the right time. - Step in quickly to assign coverage and activate course sections within tight turnaround windows when last minute gaps arise. - Respond to instructor emails daily, serving as a reliable contact that our faculty can depend on. - Use enrollment data, analytics, and resource management to guide scheduling decisions. - Maintain a healthy pool of faculty using data analytics. - Communicate with faculty through email, Microsoft Teams, and RingCentral to schedule based on preferences, approvals, and University needs. - Solve unexpected challenges such as course additions beyond or below forecasted schedule, faculty availability, and competing needs of different partners. - Participate in high-touch communication to support related partners, including Faculty Recruitment and Hiring, Faculty Records, Scheduling Forecasting and Planning, Academic Deans, Adjunct Instructors, Academic Technology, Learning Resources, and the Center for Online Learning and Teaching (COLT). - Work with discipline-specific faculty; develop professional relationships while serving as their primary contact. - Identify opportunities for new and improved processes to maximize efficiencies and experiences for partners. Qualifications - Bachelor's Degree or equivalent professional experience - 1+ years of experience working in a professional setting Requirements - Reliable internet connection and a dedicated, properly equipped workspace free of distractions. - Must reside in and work from one of the approved states for remote work. Benefits - High-quality, low-deductible medical insurance - Low to no-cost dental and vision plans - 5 weeks of paid time off (plus almost a dozen paid holidays) - Employer-funded retirement - Free tuition program - Parental leave - Mental health and wellbeing resources Compensation The hourly pay range for this position is $17.45 - $27.92. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $19.28 - $26.08.

Role Description Are you passionate about helping others succeed — and finding success in your own career? Join Cox Automotive as a Client Trainer II and play a key part in transforming how our dealer clients do business. In this role, you’ll deliver impactful training that helps clients get the most out of our technology, all while building your own project management, technical and leadership skills. This position requires nationwide, weekly overnight travel four days per week with one remote workday. Qualifications - A bachelor’s degree with 2 years of automotive or dealership experience; a master’s degree with up to 2 years of related experience; or 6 years of related automotive or dealership experience with no degree. - At least one year of experience with Fixed Ops (Parts/Service) required. - Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement. - Strong emotional intelligence and a people-first mindset. - A proactive mindset with a willingness to learn and take on stretch opportunities. - Comfort with extensive weekly and overnight travel. - Demonstrated ability to work in a team-oriented, collaborative environment. - The ability to multitask and prioritize effectively. - A strong working knowledge of Microsoft Office applications. Requirements - Complete training and certification in the Fixed Ops (Parts/Service) domain to deliver expert instruction on Cox Automotive’s Xtime and Dealertrack products. - Deliver engaging product training that drives product adoption and enhances dealership operations. - Deliver on-site and virtual training to drive product adoption and business impact. - Collaborate with dealership leaders to develop tailored training plans, assess software/hardware readiness and recommend solutions. - Build and maintain deep product knowledge and stay current on automotive trends to deliver high-impact, relevant training and consulting. - Troubleshoot client challenges and provide hands-on support to ensure smooth product implementation. - Foster strong business relationships through effective communication of training progress, project status and client needs. - Participate in product enhancement reviews, group projects, stretch assignments and internal training initiatives. - Partner with your manager and mentors to grow through regular feedback and coaching. Benefits - A competitive salary and top-notch bonus/incentive plans. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Professional development and continuing education opportunities. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Extra perks like pet insurance, employee discounts and much more. - Flexibility to take as much vacation with pay as they deem consistent with their duties. - Seven paid holidays throughout the calendar year. - Up to 160 hours of paid wellness annually for their own wellness or that of family members. - Eligibility for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.