Role Description The End User Training Lead oversees the organization’s training and learning portfolio, ensuring employees have the skills needed to use mission‑critical systems and processes effectively. This role leads the assessment of training needs, aligns learning objectives with business goals, and prioritizes programs that support the adoption of new tools and services in a federal IT environment. This leader directs the design and delivery of blended learning solutions—including instructor‑led, virtual, and self‑paced formats—and ensures they are evaluated for effectiveness and continuously improved. The position also manages and mentors a team of trainers, coordinates complex travel and delivery schedules, and steers communication and change‑management activities that accompany new or updated applications. Key Responsibilities - Govern the overall training strategy for mission‑critical systems, including needs assessment, training roadmaps, and alignment of learning objectives with organizational priorities. - Design and oversee blended training programs that combine classroom, virtual, and e‑learning methods to drive system and process adoption for diverse user groups. - Manage and mentor a team of trainers responsible for developing, testing, maintaining, and delivering training programs, including train‑the‑trainer activities and quality calibration sessions. - Supervise the creation and maintenance of training materials such as lesson plans, curricula, SOPs, user and instructor guides, practical exercises, and job aids. - Implement evaluation methods and metrics to measure training effectiveness, conduct analysis on results, and recommend improvements to content, delivery methods, and scheduling. - Coordinate closely with business leaders, functional analysts, application owners, and subject‑matter experts to prioritize topics, validate content, and plan training deployments and conferences. - Oversee travel planning and training logistics, including building trainer schedules, managing travel and ODC budgets, and reviewing expense authorizations and reports. - Promote consistent quality and compliance by defining expectations for trainers, observing delivery, providing feedback and coaching, and reinforcing organizational policies and standards. Qualifications - Bachelor’s degree preferred in Education, Training, Human Resources, or a related field, or equivalent relevant experience. - 8+ years of experience in training and development or closely related roles, including 4–6 years as a trainer on technical projects and 0–2+ years in a management or team‑lead capacity. - Demonstrated experience designing, executing, and evaluating training programs for technical applications, with strong skills in needs assessment, curriculum development, and adult‑learning delivery. - Proven ability to lead and mentor a team of trainers, including setting expectations, conducting observations, and providing coaching focused on performance and quality. - Excellent communication and presentation skills, with the ability to explain complex concepts to beginner, experienced, and expert users and to write clear, concise training materials and correspondence. - Strong organizational and planning abilities, including managing extensive travel requirements (often 40–75% of the time), shifting priorities, and multiple concurrent training initiatives. - Ability to obtain and maintain a Public Trust investigation and to work in a U.S.‑only federal context, with U.S. citizenship as specified. Preferred Qualifications - Professional training or instructional credentials such as DoD Instructor Certification or industry certifications (for example, CPTD or ATD). - Experience managing enterprise learning portfolios, centers of excellence, or large multi‑site training programs in military or federal healthcare settings. - Advanced proficiency with virtual and digital training tools (for example, webinar platforms, e‑learning tools, and collaboration technologies) in addition to standard office productivity software and Adobe products. - Prior experience supporting Army or similar military environments and incorporating customer feedback into iterative improvements to training programs. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups. • Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly. • Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback. • Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement. • Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction. • Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

Daily rate: $350 USD. Rates are negotiable and subject to change depending on the assignment Fully remote, 1099 contract opportunity New York State Spanish 7-12 certification is required. Monday to Friday, 7:30am to 3:00pm EST. Must be authorized to work in the United States Join our pool of educators who have access to our educator portal, where you can select the jobs aligned to your certification as they become available according to our school and district partners! This is a 1099 Independent Contractor position following the school district's calendar. Immediate start dates are based on available placement opportunities upon completion of the application process. Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more: https://www.fullmindlearning.com/teach As a Fullmind educator, you will: - Have access to our educator portal where you can select the jobs you take on as a Fullmind educator. - Promote creativity and excitement in the virtual learning environment. - Create strategies to engage and nurture student learning and student relationships. - Create lesson plans aligned with the class curriculum. - Keep track of student grades and performance

Daily rate: $350 USD. Rates are negotiable and subject to change depending on the assignment Fully remote, 1099 contract opportunity New York State Spanish 7-12 certification is required. Monday to Friday, 7:30am to 3:00pm EST. Must be authorized to work in the United States Join our pool of educators who have access to our educator portal, where you can select the jobs aligned to your certification as they become available according to our school and district partners! This is a 1099 Independent Contractor position following the school district's calendar. Immediate start dates are based on available placement opportunities upon completion of the application process. Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more: https://www.fullmindlearning.com/teach As a Fullmind educator, you will: - Have access to our educator portal where you can select the jobs you take on as a Fullmind educator. - Promote creativity and excitement in the virtual learning environment. - Create strategies to engage and nurture student learning and student relationships. - Create lesson plans aligned with the class curriculum. - Keep track of student grades and performance