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Customer Training Manager
Location
Germany
Posted
98 days ago
Salary
0
Seniority
Senior
Job Description
Customer Training Manager
voize
• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups. • Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly. • Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback. • Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement. • Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction. • Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.
Job Requirements
- Proven experience in Train the Trainer programs, particularly with large groups
- Strong communication and presentation skills, able to engage and motivate users
- Experience in training professionals, ideally in the healthcare or caregiving sector
- Passion for technology adoption and empowering others to embrace change
- Fluent in German (C2), with good knowledge of English
- Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel
Benefits
- 30 vacation days plus your birthday off
- Germany Transport Ticket
- Urban Sports Club
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours and a good hybrid set-up.
- Stock options
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