• Partner with the GPO Client CoE Leader and the broader MCPO EP/EM community to define, refine, and embed global best practices in MCPO engagement management, service governance, and client lifecycle management. • Lead, coach, and develop a global team of Engagement Managers and SMO professionals across GDS locations, ensuring consistent performance, quality, and professional growth. • Drive alignment across prime country SMOs, Tax CoE SMOs, Hub SMOs, and GDS SMOs to ensure a unified client experience regardless of service scope, country, or delivery model. • Oversee senior SMO roles in GDS locations, ensuring they follow global methodology, operational discipline, and quality requirements. • Directly serve as Engagement Manager for select strategic MCPO account(s) particularly where C‑suite visibility, complexity, or transformation scope requires senior oversight. • Support successful transition from implementation to steady‑state operations by partnering closely with Implementation Lead(s), the Engagement Partner, and Global Payroll Operations. • Lead global standardization & learning initiatives across operations, technology, and methodology to improve client service consistency, compliance, and operational scalability. • Partner with central GPO functions (Implementation, Solutioning, Business Development, Country Enablement, GPO Operations, Tech & Support Ops) to ensure end‑to‑end service quality and continuous improvement. • Drive innovation within SMO teams by promoting adoption of Global Payroll Operate tools, technology platforms, and delivery methodologies. • Oversee development and reporting of standardized MCPO operational and service metrics; ensure compliance with Tax Quality requirements and strengthen risk management discipline across teams. • Provide thought leadership internally and externally, contributing to industry forums, client events, and EY market-facing initiatives. • Guide and support Engagement Managers and SMOs in managing expectations, governance meetings, escalations, and client communications. • Identify and drive opportunities to optimize processes, enhance client satisfaction, and introduce automation or technology‑enabled improvements. • Support pursuits and business development by partnering with leadership, contributing to proposals, and ensuring solution accuracy and operational readiness.

Role Description Are you a payroll professional looking for meaningful, flexible work? PAI, one of the Twin Cities' premier providers of day and employment-related services for adults with developmental disabilities, is looking for a detail-oriented Payroll Specialist to join our team in White Bear Lake. This is a part-time position (10–20 hours per bi-weekly pay period) with competitive pay ($25.00-$33.00/hour), remote work options, and a work environment where everyone is valued and respected. You will work closely with our Accountant, who provides oversight and serves as your backup - so you'll have solid support and a true team around you. Specifically, you will: - Manage and process bi-weekly payroll accurately and on time using UKG payroll software. - Maintain employee payroll records and ensure data integrity. - Respond to employee payroll inquiries in a timely and professional manner. - With support from UKG and PAI Leadership ensure compliance with federal and state payroll tax laws and regulations. - Manage the preparation and filing of payroll tax deposits and reports through UKG Payroll Services. - Assist with year-end processes, including W-2 preparation and distribution. - Complete quarter and year end payroll processes. - Coordinate with HR and Operations on new hires, terminations, pay changes, and benefit deductions. - Support internal and external audits related to payroll. - Partner with the Accounting team on payroll-related reconciliations and reporting. Qualifications - At least two years of hands-on payroll processing experience. - Solid understanding of payroll tax regulations, labor law, and compliance requirements. - Strong attention to detail and commitment to accuracy and confidentiality. - Effective communication and independent problem-solving skills. - Experience working independently with a vendor to resolve processing and system issues. - Ability to work independently and manage time well in a part-time capacity. - Proficiency with Microsoft Office applications, particularly Excel. - Proficiency with UKG (formerly Kronos/UltiPro) or similar payroll platforms preferred. Benefits - Supportive, team-oriented work environment. - Fosters growth, satisfaction, and a healthy work/life balance. - Equal opportunity employer committed to Affirmative Action. - Welcoming work environment for people of diverse communities.

• Own full-cycle payroll operations: Manage complete bi-weekly payroll lifecycle for U.S. employees including data validation, processing, reconciliation, review, and submission with highest standards of accuracy and timeliness. • Process all compensation types: Ensure accurate processing of regular, off-cycle, termination, commission, bonus, and special compensation payments in accordance with regulatory requirements and internal controls. • Provide payroll tax governance: Oversee payroll tax compliance including registrations, filings, reconciliations, and resolution of notices across multiple jurisdictions. • Manage year-end processes: Lead quarter-end and year-end processes including W-2 review, annual filings, and all required tax documentation. • Serve as subject matter expert: Act as primary payroll escalation point and expert resource for HR, employees, Finance, Accounting, and vendors while exercising independent judgment to resolve complex payroll and tax issues. • Oversee time and attendance: Monitor time and attendance accuracy, conduct audits, and ensure compliance with state wage and hour rules while troubleshooting and resolving issues. • Anticipate and mitigate risks: Proactively identify payroll risks, analyze root causes, and implement preventive measures to maintain compliance and operational excellence. • Prepare financial reporting: Develop and analyze payroll, tax, and GL reports while partnering with Finance and Accounting to reconcile liabilities and address variances. • Maintain audit controls: Monitor internal audit controls related to payroll and lead audit readiness and responses in partnership with Accounting and external auditors. • Drive process improvement: Evaluate, design, and implement process improvements and best practices to enhance efficiency, accuracy, and compliance across payroll operations. • Communicate with leadership: Convey complex payroll concepts and risk considerations clearly to leadership and stakeholders at all organizational levels.

• Analyze current-state payroll processes and identify inefficiencies. • Design future-state processes; document workflows and SOPs. • Apply Lean, Six Sigma, Kaizen, or PDCA methodologies. • Create and maintain a payroll improvement roadmap. • Define and maintain payroll standards and governance. • Ensure consistency across global payroll operations. • Serve as change lead for system and process updates. • Develop communication, rollout, and adoption plans. • Partner with technical teams to clarify requirements and minimize rework. • Facilitate workshops and collaborative design sessions. • Lead and coordinate payroll projects and operational initiatives. • Manage all phases: initiation, planning, execution, monitoring, control, and closure. • Create project plans, deliverables, and timelines; report risks and progress.