• At the heart of the ORBIS EMR implementation, applying technical expertise to configure and optimize clinical systems. • Collaborate with Product Managers, Solution Architects, Clinical SMEs, and healthcare clients to ensure ORBIS meets requirements. • Contribute to technical configuration workstream within the ORBIS EMR implementation program for the ANZ region. • Design, customize, and implement ORBIS system configurations such as templates, forms, workflows. • Apply scripting (JavaScript, SQL, Arden Syntax) and ORBIS-specific tools to define system logic and automate behaviors. • Ensure configuration governance with proper version control, documentation, and change management processes. • Support data migration activities through data mapping, validation routines, and bulk import processes. • Contribute to clinical safety and quality assurance ensuring all configurations align with patient safety goals. • Support DevOps and configuration automation practices to improve delivery efficiency.

• Drafting letters and meeting minutes for contracts linked to Projects; • Monitoring and addressing outstanding items identified in project follow-up meetings; • Preparing and maintaining spreadsheets related to the administrative monitoring phase of contracts linked to Projects; • Monitoring Project Change Requests (SMP); • Monitoring measurement documentation, payments, local content, order and contract balances via the SAP system; • Drafting reports and presentations related to Projects; • Preparing IDFs – Supplier Performance Indices; • Organizing filing of contractual documents in physical and electronic formats in accordance with corporate guidelines; • Monitoring RDOs (Daily Occurrence Records) for contracts linked to Projects; • Monitoring management and engineering Document Lists for contracts linked to Projects; • Monitoring reviews of technical documents for basic and detailed/executive design, producing tracking spreadsheets and monthly reports; • Consolidating information on Scope, Schedule, Cost, QSMS (Quality, Safety, Environment and Health), Risks, Procurement and Histogram; • Monitoring physical progress of contracts linked to Projects; • Issuing weekly status reports (approvals, revisions, outstanding items, etc.) on technical documentation in corporate document control systems; • Issuing monthly status reports (approvals, revisions, outstanding items, etc.) on technical documentation in corporate document control systems; • Tracking Projects' Local Content indicators; completing related information and documents and registering certificates in the corporate system.

• Perform end-to-end reconciliation and discrepancy management: Execute time-sensitive daily, weekly, and monthly reconciliations while analyzing network, bank and internal data to identify root causes of discrepancies, and implement corrective actions to preserve trust in banking and money movement services. • Daily Program Funding Compliance: Track and report Customer Program Deposits accurately and timely while maintaining intraday funding balance oversight, escalating issues promptly when needed and monitoring banking activities for irregularities to ensure data integrity across all transaction sources. • Drive operational excellence: Create comprehensive process documentation while identifying control gaps, partnering cross-functionally to develop targeted solutions, and supporting critical month-end close activities. • Support system evolution: Define business requirements while developing comprehensive test plans, validating new processes and systems, and collaborating with Engineering, Product, Data & Insights teams to resolve bugs and enhance reconciliation capabilities. • Become a Subject Matter Expert on settlement controls: Serve as a go-to resource for the team while providing backup support for ad hoc cross-departmental needs. • Process Improvement & Controls: Lead continuous improvement efforts by enhancing reconciliation procedures, implementing robust internal controls for compliance, driving process automation initiatives, and delivering strategic recommendations that optimize cash management and treasury operations.

Role Description We are looking for a Remote Technical Support Analyst that provides administrative and technical support services that seamlessly facilitate the business unit's operation. This position will be full-time and remote. What You'll Do: - Taking customer calls Level 2 support in break fix of office printing and imaging equipment, software solutions that we provide. - If this cannot be rectified, book an onsite service engineer to go onsite and rectify the issue. - Liaising with customers when the technician will be onsite to rectify the issue including secondary callout when parts are needed. - If parts are needed, liaise with technicians about necessary onsite work and organize this with the vendors. Distribute these parts onsite to the customers. - Remote installation for when printing and imaging equipment is upgraded for our customers with the installation of print drivers and workflow such as scan to email. - Take care of our internal IT infrastructure as a system administrator. - Support any future clients who Orion takes on under an MSP and be the system administrator for the customer. Qualifications - Minimum secondary school completion and/or relevant experience. - Previous experience in managed and help desk customer support. - Customer service experience. - Desirable: Managed Print Services. - Proficiency in Microsoft Office applications. - Excellent communication skills. - Administration experience in a dynamic team environment. - Autonomy. - Collaboration with a dynamic and ever-growing team. - Opportunities for career development and support. - Self-starter with a strong willingness to learn and adapt positively to business needs. Requirements - MPS - Managed Print Services: - Installations of Printers (remote and onsite sometimes). - Download Print Drivers (correct ones for a Mac environment/graphics) and which protocol to use. - Do Scan to email (365, Gmail). - Do Scan to folder. - Be able to troubleshoot if this doesn’t work. - Break fix - When customers call to be able to troubleshoot, either complete the job or organize the vendor or our technicians to go out and complete the job. - MS - Managed Service: - Customer support with networking issues. - Microsoft Office troubleshooting. - Office 365 email configuration and setup. - 3rd party software management and troubleshooting. - Exposure to SAS and troubleshooting. - Networking skills: - Configuration of a router. - Switches, configure wireless access devices/points. - Configure email relay. - Manage server environment such as user accounts (create and delete). - Group policies. - Create folders. - General folder troubleshooting. - Manage virtual environments. - Hardware: - Troubleshoot hardware such as PCs and laptops and performance of these. - Diagnosis of these types of hardware. - Troubleshoot Windows. - Configuration and understanding of a NAS. Physical Demands - Ability to safely and successfully perform the essential job functions consistent with federal, state, and local standards. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.