Role Description The Business Analyst I is primarily responsible for query and reporting across internal and external data sources to support program management and provide business value. The analyst assists in researching and analyzing program data to assess impact and efficiency, identify gaps in program performance, and support data-driven recommendations for process and program improvements. This position is remote and available within our 6-state footprint of MS, LA, AR, AL, TN, or GA. Occasional travel to the corporate office in Jackson, MS for in-person meetings and/or training is required. Responsibilities - Understand complex business processes and translate them into meaningful requirements for development. - Create dynamic and interactive dashboards or reports via Power BI and/or other visualization tools where appropriate. - Analyze datasets using tools such as Excel, SQL Server, or Power BI, or within Microsoft Azure. - Build productive working relationships across departments and interact professionally with diverse teams and stakeholders. - Support strategic projects across operational initiatives to include project health, project updates, roadblocks, etc. - Assist with mapping data sources to targets, data staging, identifying system connection points, and defining governance activities. - Conduct quality assurance activities (e.g., data validation and verification, root cause analysis, documentation and reporting, as well as data quality standards). - Learn and navigate end-user software systems to support reporting needs (e.g., in-app reporting modules within core line of business systems). - Drive process automation/process improvement activities that create operational efficiency (e.g., using ETL tools, AI-powered tools, or workflow orchestration/scheduling tools). - Become a team subject matter expert and work to understand the “WHY” behind data as well as program and organizational context to bridge the gap between technical skills and business strategy. - Prepare and present findings in formats including reports, dashboards, spreadsheets, and email summaries for relevant stakeholders along with status updates and recommendations across program phases. - Support the identification of technology solutions for new strategies and programs. - May support system conversion and/or data migration activities to map data from legacy to new systems as needed. - Assist end users in navigating and understanding reporting systems and dashboards. - Other duties as assigned by manager. Qualifications - Bachelor’s degree in business, mathematics, economics, computer science, information management, data science, statistics, or related field. - 1 to 3 years of proven work experience or equivalent experience including internships and projects. - Strong communication skills with both technical and non-technical audiences across multiple levels of the organization. Requirements - SQL Server (querying, database management). - ETL processes (data extraction, transformation, and loading). - Power BI or equivalent dashboard creation and visualization tool. Benefits - Paid Vacation and Sick Time. - 11 Paid Holidays. - 401(k) with Company Match. - Medical, Dental, and Vision Benefits. - Flexible Spending Account (FSA). - Disability Benefits. - Life Insurance, Critical Illness, Accident. - Employee Assistance Program (EAP). - Tuition Reimbursement, Professional Development.

• Act as the main point of contact for partners, ensuring a smooth and high-quality experience; • Monitor operational metrics and analyze data to identify improvement opportunities; • Investigate root causes of recurring issues and engage responsible teams for resolution; • Perform analyses and produce actionable reports using Excel and SQL, supported by data tools; • Prioritize and organize daily tasks, ensuring time management and consistent deliveries; • Participate in field visits to understand operations and translate learnings into practical improvements; • Collaborate with internal teams to implement process improvements and follow up on results.

• Participate in technical and operational discussions with vendors, and act as an SME for internal teams • Assess vendor integration feasibility and complexity level • Elicit and document business needs and requirements from identified stakeholders, in the context of new vendor integrations and current vendor integrations improvements • Assist the product managers in defining the reselling model • Perform partner interviews and participate in escalation calls • Propose modifications to our platform needed to streamline vendor integrations or improve overall product acquisition experience • Participate in the prioritization of required integrations and modifications • Define success criteria and participate in acceptance testing • Work closely with development teams and other operational delivery teams during the integration phase

• Requirements Gathering and Analysis: Work with stakeholders to gather and document business requirements. Translate business requirements into functional and technical specifications. Conduct gap analysis to identify areas for process improvement. • Technical Analysis and Solution Design: Collaborate with the IT team to design and implement technical solutions. Ensure that proposed solutions are technically feasible and align with business goals. Develop data models, workflow diagrams, and system integration specifications. • Agile Delivery and Project Management: Lead and participate in agile ceremonies (daily stand-ups, sprint planning, retrospectives). Assist in project planning, including defining scope, objectives, and deliverables. Track project progress and provide regular updates to stakeholders. Identify and mitigate project risks and issues. Collaborate with the Application Manager and Scrum Master to prioritize and manage the product backlog. • Testing and Quality Assurance: Develop and execute test plans to ensure that solutions meet business requirements. Coordinate with QA teams to manage testing phases and resolve defects. Ensure the quality and integrity of deliverables. • Stakeholder Communication and Training: Serve as a liaison between business users and technical teams. Provide training and support to end-users. Prepare and deliver presentations to stakeholders and senior management.