• Conduct reviews of client account activity, statements, internet research, and client profile information • Conduct background checks/intelligence/customer research/transactional analysis • Conduct regulatory and sanction screenings as well as review domestic consumer cases and support complex periodic review processes • Escalate unusual activity to the Financial Intelligence Unit (FIU) and assist with escalating potential risks • Support periodic review triage processes • Present summarized findings to peers and management, including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work • Onboard/train new associates, as needed • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Role Description The Supervisor, Financial Aid is responsible for providing quality and efficient processes for students through the daily management of a team of employees to include hiring, motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting with development, analysis and implementation of staffing, training, processing, scheduling, and reward/recognition programs. As a Supervisor, Financial Aid, you will lead a team dedicated to delivering accurate, compliant, and student-centered financial aid services. You will oversee daily operations, develop people and processes, and drive continuous improvement to ensure students receive timely, high-quality support throughout their educational journey. What You’ll Do - Manage daily activities of Financial Aid Specialists, Coordinators, Trainers, and Financial Aid Administrators. - Partner with leadership on operational planning, queue management, prioritization, and strategic initiatives. - Ensure adherence to policies, procedures, and operational processing standards while improving service quality. - Oversee compliance with all applicable federal, state, and institutional financial aid regulations. - Provide clear direction, coaching, and performance feedback to team members on a regular basis. - Conduct performance reviews and support skill development and training plans. - Identify opportunities to improve efficiency, quality, and service for internal and external customers. - Address employee relations matters, including performance management and corrective action, in alignment with company policy. - Contribute to staffing, training, scheduling, and recognition program development. - Participate in and lead special projects focused on process and service improvement. Qualifications - Knowledge of financial aid programs and Department of Education regulations. - Experience working with systems such as Banner, Salesforce, ServiceNow, Genesys Cloud, and OwlEdge. - Experience with ED systems including COD and NSLDS. - Proficiency with Microsoft Office tools. - Demonstrated people leadership skills with strong written and verbal communication. - Analytical mindset with attention to detail and the ability to identify trends and implement solutions. - Ability to lead change and support continuous improvement initiatives. - Willingness to travel up to 20 percent for company summits, conferences, and business needs. - Bachelor’s degree in a related field. Bonus Points - Proven success leading teams in a regulated, high-volume service environment. - Experience developing or improving training, quality, or recognition programs. - Experience supporting large-scale operational or systems initiatives. Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this role may substitute for education requirements. Generally, one year of experience may be considered equivalent to one year of education, at the discretion of the hiring manager. What to Expect At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. Interview Steps - Introductory call - Hiring manager interview - Senior manager interview - Leadership interview Work Location This is a full-time, remote role based in the United States. Position & Application Details This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information - Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. - Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. - Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

• Investigate transactions, counterparties, and customer activity to figure out what's really going on • Work alerts using established AML procedures, separating false positives from genuine red flags • Use Bretton's AI agents to accelerate research, transaction analysis, and narrative drafting, then bring your own judgment to what the AI surfaces • Write clear, defensible narratives that hold up to quality assurance and regulatory scrutiny • Document your findings in the case management system to a high standard • Partner directly with Product and Engineering, surfacing edge cases, gaps, and opportunities that shape Bretton's roadmap

Role Description Du bist ein Organisationstalent mit einem Blick für Zahlen und einer Leidenschaft für Beratung? In dieser Rolle analysierst du die finanzielle Situation von Privat- und Geschäftskunden, entwickelst maßgeschneiderte Lösungen und baust langfristige Kundenbeziehungen auf. Übernimm Verantwortung, arbeite strukturiert und werde Teil eines starken Teams, das auf Verlässlichkeit, klare Strukturen und nachhaltige Lösungen setzt. - Analyse und Beratung: Du analysierst die finanzielle Situation von Privat- und Geschäftskunden und entwickelst individuelle Finanz- und Vorsorgekonzepte, die perfekt auf ihre Bedürfnisse abgestimmt sind. - Langfristige Kundenbeziehungen: Du baust vertrauensvolle und langfristige Beziehungen zu deinen Kunden auf und bist ihr verlässlicher Ansprechpartner in allen finanziellen Fragen. - Regelmäßige Optimierung: Du überprüfst bestehende Finanzlösungen regelmäßig und passt sie an veränderte Lebenssituationen oder Marktbedingungen an. - Effiziente Dokumentation: Du dokumentierst alle Beratungsgespräche und Ergebnisse strukturiert und sorgst für eine lückenlose Nachverfolgung. - Teamarbeit: Du arbeitest eng mit deinem Team zusammen, um die besten Lösungen für deine Kunden zu finden und gemeinsam Erfolge zu feiern. Benefits - Umfassende Einarbeitung und regelmäßige Weiterbildungen - Flexible Arbeitszeiten und die Möglichkeit, ortsunabhängig zu arbeiten - Attraktive, leistungsorientierte Vergütung (ab 2.400 € – 3.400 € pro Monat, nach oben offen) - Keine Deckelung des Einkommens – dein Erfolg bestimmt dein Gehalt - Ein starkes Team mit flachen Hierarchien und klaren Strukturen Requirements - Abitur oder eine abgeschlossene kaufmännische Ausbildung - Kommunikationsstärke und Freude am Umgang mit Menschen - Zuverlässigkeit, Eigeninitiative und eine strukturierte Arbeitsweise