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Solutions Engineer, Level 1
Location
New Jersey + 1 moreAll locations: New Jersey | New York
Posted
34 days ago
Salary
$72.8K - $126.5K / year
Seniority
Senior
Job Description
Solutions Engineer, Level 1
NBCUniversal
• Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. • Responsible for lifecycle sustaining engineering support (discovering, solution and proposal). • Handle moves, adds and changes (MACD). • Provide sustaining engineering support for large complex solutions. • Support activities related to account development. • Capture customer technical requirements and translate to internal architecture templates. • Work with the product team on new product requirements, integrations and defect resolution. • Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments. • Work with customers to address issues and resolve problems both pre & post-production. • Drive continuous technical improvement both internally and with customers. • Cultivate and drive technical decisions with customers to design or improve technical solutions. • Oversee technical implementation for customer deployment projects. • Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Comcast Business Global services for both new and existing customers. • Provide a technical fulfilment and answer questions related to Comcast Business Global technical capabilities for RFI’s, RFQ’s and RFP’s.
Job Requirements
- 3+ years of experience as a telecom Solutions Engineer or related role.
- Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS).
- Experience with SDWAN and SASE design principles.
- Proven ability to work independently and lead projects.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Reside on the East Coast of the US and able to travel up to 25% annually.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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